Puneet Kumar Sharma
Chandigarh
Summary
MBA HR (Pursuing) with strong knowledge of HR fundamentals including recruitment, payroll basics, and labour law compliance. Skilled in Excel and HR MIS reporting, with a keen interest in talent acquisition and employee engagement. Looking for an opportunity to start a career in Human Resources.
Overview
3
3
Languages
Work History
Contract Based
Eclerx
02.2023 - 08.2023
- • Provided customer support for Xfinity products and services, including internet, cable TV, mobile, and billing inquiries.
- • Handled inbound and outbound customer interactions and resolved service requests efficiently. • Assisted customers in troubleshooting technical issues and account-related concerns.
- • Educated customers about plans, promotions, and upgrades to improve customer satisfaction and retention. • Maintained accurate customer records and interaction logs using CRM systems. • Demonstrated strong communication, active listening, and problem-solving skills. • Achieved high customer satisfaction through empathetic and customer-focused service. • Ensured compliance with company policies, procedures, and service standards.
- • Partnered with team members to provide effective support and meet performance targets.
Education
MBA - HRM (online learning program)
Chandigarh University
Mohali, India06-2026
Certification - Harvard Manage Mentor
Chandigarh University
Mohali, India01-2026
Bachelor Of Arts - undefined
DAV Collage
Chandigarh, India05-2018
Skills
Human Resource
Customer Services
Problem resolution
Conflict resolution
Customer satisfaction
Empathetic service
Active listening
Communication skills
Human development
Timeline
Contract Based
Eclerx
02.2023 - 08.2023
Bachelor Of Arts - undefined
DAV Collage
Certification - Harvard Manage Mentor
Chandigarh University
MBA - HRM (online learning program)
Chandigarh University