ICRM
PUNEET KUMAR
Entrepreneur
NEW DELHI
Summary
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 10 years in US based BPO, IT BPO industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Offering immense hard work and core planning of product display ,maximizing profit oriented skills among team for better results. Been involved for 10 years in successfully self reliant startups as in BPO,E- commerce and food. Have an expertise in planning the project and executing the operations and also running them through excellent decision making skills have also worked with several clients in giving structure to their business and product enhancements using my creative abilities.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
FOUNDER /CEO
SGEYE INNOVATIONS GROUP LLC
GEROGIA
03.2018 - Current
- Company deals in Smart products related to IP CCTV cameras , GPS, Computer and network security AMC for B2B and B2C clients, Selling Smart products online in US Which comes in SGEYESTORE. Making Cloud based software's , APP, Websites, Have Own SGEYE BPO ,Call centre with highly skilled employees for customer services and up selling in INDIA and USA for each products.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Increased company revenue to two million dollars through aggressive new market strategies.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Worked with department heads to address team needs and offer high-level support for everyday operations.
- Established foundational processes for business operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Directed market expansions to propel business forward, meet changing customer needs.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
COO
TGS IT SOLUTIONS
NEW DELHI
03.2015 - 02.2018
- Start up IT Technical Support call center based in US and INDIA.
- Process description , Handling all kind of computer , Printer , Network issues calls of B2B and B2C clients
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Oversaw operations and coordinated with managers to increase quarterly profits by 40%.
- Increased margins by 25% and revenues by 30% with cross-selling and pricing initiatives.
- Directed technological improvements, reducing waste and business bottlenecks.
- First investment in 2016 amount of one million dollars.
- Sold company with monthly profit of $200k.
Sr. Technical Sales Executive
Wipro
Noida
03.2011 - 03.2015
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Handled 65-80 calls per day to address customer inquiries and concerns.
- Onboarded new temps by entering employee information into systems.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Troubleshoot Blackberry Phones.
- Technical issues of Blackberry setup , Installation, Email issues, Emails setup, Incoming outgoing calls issues, Social media setup and technical issue.
- Corporate account activations with ISP and Rim server of Blackberry.
Education
Bachelor of Arts - Business
DELHI UNIVERCITY
NEW DELHI 03.2010 - 03.2013
Skills
Business start up
Software
MS WORD
MICROSOFT OPERATING SYSTEM INSTALLATIONS
APPLE OPERATING SYSTEM INSTALLATION
Computer, Laptop, Phone , Printer, Ipad, Smart TV, GPS Router, setup and resolving any technical and software issues
Fixing computer laptop printer by remote and on site, Have good knowledge of technical software troubleshooting
Cleaning Virus, Malware, Spyware , Tune up machine by remote or on call
Zendesk chat bot setup and generate leads from website with cost cutting
Adwords account setup with google, Facebook, Bing, CPA networks to generate leads and promote
Setup a business call centre , Making SOP, USP, Toll-free, Data Security
Additional Information
I prioritize myself for mostly US based companies or remote based process anywhere from US.
Timeline
FOUNDER /CEO
SGEYE INNOVATIONS GROUP LLC
03.2018 - Current
COO
TGS IT SOLUTIONS
03.2015 - 02.2018
Sr. Technical Sales Executive
Wipro
03.2011 - 03.2015
Bachelor of Arts - Business
DELHI UNIVERCITY
03.2010 - 03.2013
Startups
TGSI IT SOLUTIONS WIth monthly $600K USD. Sales. SOLD.
FAFYR USA ( E-com company ) Deals in Brands liquidation stock.
SGEYE INNOVATIONS GROUP LLC.
SGEYE SMART ASSIST.
SGEYE BPO
SGEYE LENS.
Passion
I like to invent unique ideas and bring them to reality not for business or profit but to help people achieve easy life using them.
Startups
- TGSI IT SOLUTIONS WIth monthly $600K USD. Sales. SOLD.
- FAFYR USA ( E-com company ) Deals in Brands liquidation stock buying and selling.
- TRAFFIC KHANA ( Multi cuisines Restaurant in INDIA with smart concept )
- SGEYE INNOVATIONS GROUP LLC.
- SGEYE SMART ASSIST. $1 AMC services for smart gadgets.
- SGEYE BPO Around 400+ employees worked in INDIA.
- SGEYE LENS. Smart Business card app
Passion
I like to invent unique ideas and bring them to reality not for business or profit but to help people achieve easy life using them.
Startups
- TGSI IT SOLUTIONS WIth monthly $600K USD. Sales. SOLD.
- FAFYR USA ( E-com company ) Deals in Brands liquidation stock buying and selling.
- TRAFFIC KHANA ( Multi cuisines Restaurant in INDIA with smart concept )
- SGEYE INNOVATIONS GROUP LLC.
- SGEYE SMART ASSIST. $1 AMC services for smart gadgets.
- SGEYE BPO Around 400+ employees worked in INDIA.
- SGEYE LENS. Smart Business card app
Passion
I like to invent unique ideas and bring them to reality not for business or profit but to help people achieve easy life using them.
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