Punit Dehariya

• Client interactions and suggest areas of improvement to the client.
• Responsible for cost, quality and turnaround time.
• Interviewing, hiring and training of employees and disciplining employee.
• Leading and motivating a team of 15-25 associates.
• Driving productivity & performance in the team and meeting Client's specific metrics.
• Tracking agent performance on quality and working with the quality and training team to develop training schedules/plans
• Tracking agent performance on quality and working with the quality and training team to develop training schedules/plans.
• Give support to associates.
• Give one on one feedback and their grooming for the next role.

• Managing operations KPI & KRA.
• Attending client calls & and giving input. Work allocation & and hygiene
• Communicating transparently and constructively.
• Encouraging the staff to collaborate so that the business can profit.
• Obtaining input and settling disputes.
• Enabling each employee to realize his own potential and advance within the organization.

• Responding to seller queries in a timely and accurate way, via phone, and email.

• Editing a website after validating all the details.

• Identifying seller needs and helping seller by using specific features

• Analyzing and reporting product malfunctions

• Worked for rebel voice and non-voice process.
• Attending customer queries through calls.
• Give support to the customers, fulfill the target as per the KPIs. Best performer and productivity champ.
• Did KYC verification, ID verification, Account fraud protection, Account safety risk analyst.
• Having experience of transactions monitoring, Account protections.