Computer Operator
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Retrieved information and performed data entry using appropriate computer programs.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Maintained spreadsheets of data across multiple systems while preserving exceptional data accuracy.
- Maintained spreadsheets of data across multiple systems
- Generated reports covering details about data, system operation, and error monitoring
- Retrieved information and performed data entry using appropriate computer programs
- Complied with data entry quotients to support time-sensitive project input milestones
- Documented discrepancies, referring discovered issues to supervisor for remediation
- Changed and replaced backup tapes regularly and performed detailed server backups
- Processed requests for service from internal and external customers
- Reacted calmly during times of highly stressed or emergency situations
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses
- Recommended system improvements, accounting for budgetary concerns and performance requirements
- Supported time-sensitive project input milestones by keeping team on-task
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions
- Complied with data transmission laws and regulatory guidelines when sending and storing sensitive data
- Verified integrity and consistency of duplication measures and storage protocols
- Collaborated with vendors and contracted companies to create interfaces between internal systems and third-party assets
- Provided basic end-user troubleshooting and desktop support
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations
- Traveled to client locations to manage multi-site networks
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem
- Installed, modified, and repaired software and hardware to resolve technical issues
- Established and maintained relationships with software vendors
- Developed and designed software for variety of applications
- Studied client requirements, developing and implementing software solutions that fit with expectations
- Utilized source control systems to manage software development cycle
- Wrote and updated detailed technical documentation for software applications
- Collaborated with other departments to identify and solve software issues
- Managed customers' expectations of support and technology functionality in order to provide positive user experience
- Supported efficient use of available computer terminals and network access by coordinating schedules
- Analyzed user requirements and developed solutions to meet needs
- Trained and supported end-users with software, hardware, and network standards and use processes
- Performed tests of functionality, security, and performance of different workstations and devices
- Developed and tested software solutions to meet customer needs
- Implemented and maintained software solutions according to customer requirements
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments