Dynamic Retail Branch Manager at ANUPPUR with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in team leadership and inventory management, I successfully implemented cost-saving initiatives and developed effective sales strategies, resulting in improved operational efficiency and client retention.
Overview
22
22
years of professional experience
Work History
Retail Branch Manager
ANUPPUR
ANUPPUR
04.2024 - Current
Managed daily operations and staff scheduling in high-traffic retail branch.
Oversaw customer service initiatives to enhance client satisfaction and loyalty.
Implemented inventory management practices to ensure stock availability and accuracy.
Trained and mentored team members to improve performance and service quality.
Developed sales strategies to promote new products and services effectively.
Developed strategies to improve operational efficiency and reduce costs.
Recruited, interviewed, hired and trained new employees.
Created and managed budgets for store operations; monitored expenses to ensure they remained within budget limits.
Resolved customer complaints in a timely manner; developed processes to prevent future issues from occurring.
Oversaw daily operations of the retail branch including opening, closing procedures, cash handling, balancing and security protocols.
Resolved customer complaints in a professional manner while maintaining excellent customer relations.
Maintained accurate records of employee attendance, absences, vacations, sick days and other time off requests.
Collaborated with other departments to ensure smooth running of day-to-day operations at the retail branch.
Prepared reports on key performance metrics such as sales figures, customer service ratings or employee productivity levels.
Managed dispute resolution between customers and staff members; addressed any conflicts promptly and professionally.
Supervised staff of 15-20 employees, including hiring, training, scheduling and performance management.
Disciplined employees to encourage compliance with company policies and procedures.
Grew business banking relationships through proactive outreach.
Implemented quality control measures to uphold company standards.
Branch Accounts Head
MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD.
UMARIA
10.2014 - 03.2024
Managed customer accounts to ensure satisfaction and retention.
Credit work, Pre and Post disbursement.
DO Generation.
Branch operation work: payments to vendors, payout released.