Summary
Overview
Work History
Education
Skills
Timeline
Generic

PUNIT TRIPATHI

SHAHDOL

Summary

Dynamic Retail Branch Manager at ANUPPUR with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in team leadership and inventory management, I successfully implemented cost-saving initiatives and developed effective sales strategies, resulting in improved operational efficiency and client retention.

Overview

22
22
years of professional experience

Work History

Retail Branch Manager

ANUPPUR
ANUPPUR
04.2024 - Current
  • Managed daily operations and staff scheduling in high-traffic retail branch.
  • Oversaw customer service initiatives to enhance client satisfaction and loyalty.
  • Implemented inventory management practices to ensure stock availability and accuracy.
  • Trained and mentored team members to improve performance and service quality.
  • Developed sales strategies to promote new products and services effectively.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Recruited, interviewed, hired and trained new employees.
  • Created and managed budgets for store operations; monitored expenses to ensure they remained within budget limits.
  • Resolved customer complaints in a timely manner; developed processes to prevent future issues from occurring.
  • Oversaw daily operations of the retail branch including opening, closing procedures, cash handling, balancing and security protocols.
  • Resolved customer complaints in a professional manner while maintaining excellent customer relations.
  • Maintained accurate records of employee attendance, absences, vacations, sick days and other time off requests.
  • Collaborated with other departments to ensure smooth running of day-to-day operations at the retail branch.
  • Prepared reports on key performance metrics such as sales figures, customer service ratings or employee productivity levels.
  • Managed dispute resolution between customers and staff members; addressed any conflicts promptly and professionally.
  • Supervised staff of 15-20 employees, including hiring, training, scheduling and performance management.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Grew business banking relationships through proactive outreach.
  • Implemented quality control measures to uphold company standards.

Branch Accounts Head

MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD.
UMARIA
10.2014 - 03.2024
  • Managed customer accounts to ensure satisfaction and retention.
  • Credit work, Pre and Post disbursement.
  • DO Generation.
  • Branch operation work: payments to vendors, payout released.
  • Trade Advance Management to Dealer.
  • Creation Dealer Code, Salesmen Code, RC Limit cases handled.
  • PDD maintenance.
  • SPDC & PDC Management.
  • NS Cases - I visited and submitted a report to management.
  • Handle customer complaint and resolved the issue with TAT.
  • Prepared monthly reports detailing sales figures, customer activity, revenue growth.
  • Implemented cost-saving initiatives throughout the branch operations while maintaining quality standards.

Accounts Manager

MAGMA FIN CORP LIMITED
SHAHDOL
01.2008 - 09.2014
  • Cash Management daily deposition.
  • Coordinated external audit activities by providing necessary information to auditors in a timely manner.
  • Created detailed forecasts for cash flow planning purposes.
  • Performed month-end closing activities such as accruals and amortizations.
  • Team Management sales & collection.
  • Admin Work at branch.
  • Customer visit handle NS cases.
  • Bank reconciliation every month end.

Account Manager

SUDHA TVS
SHAHDOL
06.2003 - 01.2008
  • Managed client accounts to ensure satisfaction and retention.
  • Maintained accurate records of client interactions in the CRM system.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.

Education

CERTIFICATE COURSE IN ACCOUNTANCY

R C S MISSION
SHAHDOL
05-2002

M.COM

APS UNIVERSITY REWA M.P.
SHAHDOL
07-2001

DIPLOMA CERTIFICATE "DCA"

GOVT.POLYTECHNIC SHAHDOL M.P.
SHAHDOL
10-1998

B.COM

APS UNIVERSITY REWA M.P.
SHAHDOL
03-1998

High School Diploma -

HSC
Shahdol
03-1995

Skills

  • Customer relationship management
  • Sales strategy development
  • Team leadership
  • Inventory management
  • Quality control measures
  • Performance reporting
  • Problem solving
  • Effective communication
  • Employee performance evaluation
  • Recruitment and hiring
  • Sales promotions
  • Business development
  • Account review
  • Performance reviews
  • Investment guidance

Timeline

Retail Branch Manager

ANUPPUR
04.2024 - Current

Branch Accounts Head

MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD.
10.2014 - 03.2024

Accounts Manager

MAGMA FIN CORP LIMITED
01.2008 - 09.2014

Account Manager

SUDHA TVS
06.2003 - 01.2008

CERTIFICATE COURSE IN ACCOUNTANCY

R C S MISSION

M.COM

APS UNIVERSITY REWA M.P.

DIPLOMA CERTIFICATE "DCA"

GOVT.POLYTECHNIC SHAHDOL M.P.

B.COM

APS UNIVERSITY REWA M.P.

High School Diploma -

HSC

PUNIT TRIPATHI