PUNIT TRIPATHI
SHAHDOL
Summary
Dynamic Retail Branch Manager at ANUPPUR with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in team leadership and inventory management, I successfully implemented cost-saving initiatives and developed effective sales strategies, resulting in improved operational efficiency and client retention.
Overview
22
22
years of professional experience
Work History
Retail Branch Manager
ANUPPUR
ANUPPUR
04.2024 - Current
- Managed daily operations and staff scheduling in high-traffic retail branch.
- Oversaw customer service initiatives to enhance client satisfaction and loyalty.
- Implemented inventory management practices to ensure stock availability and accuracy.
- Trained and mentored team members to improve performance and service quality.
- Developed sales strategies to promote new products and services effectively.
- Developed strategies to improve operational efficiency and reduce costs.
- Recruited, interviewed, hired and trained new employees.
- Created and managed budgets for store operations; monitored expenses to ensure they remained within budget limits.
- Resolved customer complaints in a timely manner; developed processes to prevent future issues from occurring.
- Oversaw daily operations of the retail branch including opening, closing procedures, cash handling, balancing and security protocols.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Maintained accurate records of employee attendance, absences, vacations, sick days and other time off requests.
- Collaborated with other departments to ensure smooth running of day-to-day operations at the retail branch.
- Prepared reports on key performance metrics such as sales figures, customer service ratings or employee productivity levels.
- Managed dispute resolution between customers and staff members; addressed any conflicts promptly and professionally.
- Supervised staff of 15-20 employees, including hiring, training, scheduling and performance management.
- Disciplined employees to encourage compliance with company policies and procedures.
- Grew business banking relationships through proactive outreach.
- Implemented quality control measures to uphold company standards.
Branch Accounts Head
MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD.
UMARIA
10.2014 - 03.2024
- Managed customer accounts to ensure satisfaction and retention.
- Credit work, Pre and Post disbursement.
- DO Generation.
- Branch operation work: payments to vendors, payout released.
- Trade Advance Management to Dealer.
- Creation Dealer Code, Salesmen Code, RC Limit cases handled.
- PDD maintenance.
- SPDC & PDC Management.
- NS Cases - I visited and submitted a report to management.
- Handle customer complaint and resolved the issue with TAT.
- Prepared monthly reports detailing sales figures, customer activity, revenue growth.
- Implemented cost-saving initiatives throughout the branch operations while maintaining quality standards.
Accounts Manager
MAGMA FIN CORP LIMITED
SHAHDOL
01.2008 - 09.2014
- Cash Management daily deposition.
- Coordinated external audit activities by providing necessary information to auditors in a timely manner.
- Created detailed forecasts for cash flow planning purposes.
- Performed month-end closing activities such as accruals and amortizations.
- Team Management sales & collection.
- Admin Work at branch.
- Customer visit handle NS cases.
- Bank reconciliation every month end.
Account Manager
SUDHA TVS
SHAHDOL
06.2003 - 01.2008
- Managed client accounts to ensure satisfaction and retention.
- Maintained accurate records of client interactions in the CRM system.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Education
CERTIFICATE COURSE IN ACCOUNTANCY
R C S MISSION
SHAHDOL05-2002
M.COM
APS UNIVERSITY REWA M.P.
SHAHDOL07-2001
DIPLOMA CERTIFICATE "DCA"
GOVT.POLYTECHNIC SHAHDOL M.P.
SHAHDOL10-1998
B.COM
APS UNIVERSITY REWA M.P.
SHAHDOL03-1998
High School Diploma -
HSC
Shahdol03-1995
Skills
- Customer relationship management
- Sales strategy development
- Team leadership
- Inventory management
- Quality control measures
- Performance reporting
- Problem solving
- Effective communication
- Employee performance evaluation
- Recruitment and hiring
- Sales promotions
- Business development
- Account review
- Performance reviews
- Investment guidance
Timeline
Retail Branch Manager
ANUPPUR
04.2024 - Current
Branch Accounts Head
MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD.
10.2014 - 03.2024
Accounts Manager
MAGMA FIN CORP LIMITED
01.2008 - 09.2014
Account Manager
SUDHA TVS
06.2003 - 01.2008
CERTIFICATE COURSE IN ACCOUNTANCY
R C S MISSION
M.COM
APS UNIVERSITY REWA M.P.
DIPLOMA CERTIFICATE "DCA"
GOVT.POLYTECHNIC SHAHDOL M.P.
B.COM
APS UNIVERSITY REWA M.P.
High School Diploma -
HSC