Punit Tyagi
Faridabad
Summary
To get a challenging position in a well reputed institution where I can use my abilities for the betterment of the firm by being resourceful and innovative. I can get along with different kinds of people and I am adaptable to new environment and responsibilities. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Skilled at working independently and collaboratively in a team environment.
Overview
8
8
years of professional experience
Work History
Loss Prevention Officer
Lenskart Solution Pvt. Ltd
Gurgaon
09.2022 - Current
- Monitored the number of cases received and returned by the audit team and the operations team on a weekly, monthly, and quarterly basis.
- Enhanced environmental monitoring, implementing new technologies for better data accuracy.
- Boosted team morale and productivity, providing regular feedback and encouragement
- Strengthened security measures, conducting regular checks and updating protocols as necessary
- Improved workflow efficiency with meticulous oversight of project timelines and deliverables
- Supported crisis management efforts, closely monitoring and reporting on emergency situations
- Supported quality assurance efforts by closely monitoring production processes
- Enhanced safety protocols by conducting regular monitoring and reporting of environmental hazards
- Contributed to project success, maintaining vigilant oversight of project milestones and budget
- Enhanced project visibility, regularly updating stakeholders on progress and challenges
- Contributed to research projects by meticulously collecting and analyzing data
- Optimized operational efficiency with implementation of new monitoring software
- Streamlined data collection processes to support accurate and timely reporting
- Ensured compliance with industry standards, conducting thorough inspections and audits
Business Development Manager
Tata Motors Finance Ltd.
Faridabad
10.2018 - 08.2021
- Managing PV loans through PV dealer
- Processing loans through the documents collected by the executives
- Contacting customers and collecting documents
- Processing loan through LOS
- Coordinating with credit team and help in resolving the queries
- Files Checking and preparing the same for disbursement
- Interacting with the Operation Department and sales team
- Processing of loans through the documents collected by the business executives
- File checking, risk evaluating and appraisal of loans and preparing files for final disbursement
- Collecting customers basic information
- Processing loans without time delay
- File checking and disbursement
- Resolving queries
CUSTOMER CARE EXECUTIVE
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Gurgaon
09.2017 - 11.2018
- Developed customer satisfaction goals and coordinated with the team to meet them on a consistent basis.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Managed inbound and outbound customer service calls, ensuring high-quality support.
- Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
- Received customer care calls and resolved the customer queries.
- Updated and maintained databases with current information.
- Handle customer complaints and concerns.
- Provided product information to new and existing consumers.
- Achieved 85%–100% scores for call resolutions, surpassing the 80% quality target.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
M.C.A. -
MDU ROHTAK
Faridabad01.2017
B.C.A. - Computer Science
MDU ROHTAK
Faridabad01.2013
H.B.S.E -
HBSC
Faridabad01.2008
S.S.C -
HBSC
Faridabad01.2006
Skills
- Theft detection
- Theft prevention
- CCTV monitoring
- Theft investigation
- Fraud detection
- Multitasking
- Data analysis
- Surveillance technology
- IP camera configuration
- Team collaboration
- Loan processing
- File management
- Customer communication
Hobbies and Interests
- Playing cricket
- Traveling
- Listening music
Disclaimer
I hereby confirm that the foregoing information is accurate and true to the best of my knowledge as belief.
Mobile Numbers
- 9716222620
- 9268235200
Personal Information
- Father's Name: Naresh Kumar Tyagi
- Mother's Name: Pavitra Devi
- Date of Birth: 06/30/91
- Gender: Male
- Nationality: Indian
Affiliations
Theft deduction
Improve store Quality
Timeline
Loss Prevention Officer
Lenskart Solution Pvt. Ltd
09.2022 - Current
Business Development Manager
Tata Motors Finance Ltd.
10.2018 - 08.2021
CUSTOMER CARE EXECUTIVE
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
09.2017 - 11.2018
M.C.A. -
MDU ROHTAK
B.C.A. - Computer Science
MDU ROHTAK
H.B.S.E -
HBSC
S.S.C -
HBSC
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