PUNIT VASWANI

Talent Acquisition and Recruitment:

• Successfully developed and executed talent acquisition strategies to attract top-tier candidates for various roles
• Led a team of recruiters in sourcing, interviewing, and selecting candidates, resulting in a significant reduction in time-to-fill vacancies
• Implemented innovative recruitment technologies and processes to improve candidate experience and increase retention rates.

Learning & Development:

• Designed and implemented comprehensive employee development programs, including leadership interventions, Succession Programs and continuous capability development.
• Facilitated cross-functional training sessions to enhance employee competencies and foster culture of continuous learning
• Led digitization of learning curriculum for frontline teams, enhancing accessibility and efficiency of training programs

Talent & Performance Management:

• Heading Performance management involving competence based dialogues, goal reviews, job rotations, career growth.
• Implemented 360 Feedback mechanism, Implemented OKR
• Played a key role in workforce planning, talent retention, and succession planning.

Employee Relations and Compliance:

• Acted as a trusted advisor to CXOs and senior management, resolving complex HR issues and maintaining a positive workplace environment
• Ensured compliance with labor laws, regulations, and company policies, mitigating legal risks and liabilities

Organizational Strategy and Change Management:

• Collaborated with executive leadership to align HR strategies with business goals and objectives
• Led change management initiatives, including restructuring, ensuring seamless transitions and minimal disruption to operations

HR Metrics and Analytics:

• Utilized HR metrics and analytics to assess the effectiveness of HR programs and make data-driven decisions
• Regularly reported on key performance indicators (KPIs) to senior management, providing insights for strategic decision-making.

Team Leadership and Org Development:

• Built and managed high-performing HR teams, providing mentorship and coaching to team members
• Fostered a culture of collaboration, innovation, and continuous improvement within the HR department
• Policy Formation: Played a key role in formulating people-related policies, ensuring they were aligned with best practices and legal requirements.

Awards and Recognition:

• Successfully nominated the organization for prestigious forums and awards, resulting in industry recognition and accolades
• Great Place to Work Certification: Achieved certification 2 consecutive times for the organization as a 'Great Place to Work,' reflecting the positive work environment and employee satisfaction.

• Devised and executed meticulous talent acquisition strategies to attract and engage top-tier candidates across diverse organizational functions.
• Exercised adept leadership in directing a team of recruiters, meticulously overseeing the sourcing, comprehensive interviewing, and selection process, resulting in a substantial reduction in time-to-fill vacancies
• Spearheaded the introduction of cutting-edge recruitment technologies and methodologies, thereby enhancing the overall candidate experience and fortifying retention rates.
• Aligning the training function with business objectives/goals/vision of the organization
• Designed Competency framework as per org’s behavioral parameters & Values and mapping done for each employee across all department and functions
• Catered to L&D needs for 3 Business Units; Retail, Diagnostics and E-Commerce
• Developed Instructional Design for every level and translated the same into capability development program/s applicable for all Front Liners/Store Managers/Area managers/Line heads and City Head
• Created Store Training Leads in all the stores with the help of TTT model making learning a de-centralized and ongoing approach
• Custodian for creating a culture of education to consumers along with Sales in the Organization for promoting and contributing higher Generic category sales
• Maintaining Learning life cycle management and retention of key roles in the organization
• Custodian of Talent Management and People Growth

• Aligning the training function with business objectives/goals/vision for the organization
• Partnered with training consultants, designed LDP, MDP
• Supported OD Projects by creating Talent Pool across levels in frontline and support functions.
• Content Design & Development on the lines of Product, Process, Soft Skills, Behavioral & Leadership Skills.
• Training Delivery on Sales, Soft Skills including Department Heads and Store Managers.
• Supported in Design, Development and execution of Signature Leadership Programs for Senior Leaders and CXOs
• Supported in revamp of recruitment process, and On-boarding
• TTT for Master Trainers across functions/departments (Modular Kitchen/Department – Furniture, Household, Home Improvement, Electronics, Design and Build)
• Created alliance with stakeholders to improve the service levels across all regions.
• Published reports on a monthly/quarterly basis to help in smooth L&D operations.
• Yearly quiz championship for store staff through Gurukul learning app (Yearly Assessment based engagement).

• Aligning the training function with business objectives/goals for the region
• Developing people capabilities ensuring a culture of training within the organization and foster a healthy climate for career enhancements
• Acting as the change promoter in cultural and organizational transformation and inducting coaching and mentoring
• Conducting training need analysis based on information gathered through performance evaluation, business priorities, and skills gap assessment
• Hiring staff at middle level and bottom level, helping the panel understand whether the candidate is a trainable and culture fit.
• Sustaining & developing L&D programs across levels and teams within the region
• Leading a team of store managers on training the key contributors to the business.

• Monthly/Quarterly tasks - Designing and published Monthly Training Calendar
• Effectively utilized training budgets and further answerable for ROI
• Ensured compliance during induction and orientation of all onboarding employees in the region across all levels.
• Strengthened career development training for restaurant management team followed by OJT
• Maintained compliance in resolution of guest service-related concerns (escalations if any in the area)
• Drove promotion evaluation process for the entire restaurant management team and above.
• Supported and monitored middle-level management training & development plans.
• Built restaurant team, ensured all training related SOPS are followed & behavioral training sessions for frontline and managed training audits, operations excellence audits, guest service audits
• Integrated Net Promoter Score (NPS) and worked on issues to improve the score further integrating guest concerns and work on top 3 issues basis RCA
• Supported content design and development for LMS.
• Conducted TNI & TNA basis Audits and reports and plan refresher sessions
• Ensured utilization and understanding of Learning Management System (LMS) in the restaurants, monitored course completion across all levels and published timely reports for better visibility.

• Effectively managed induction training programs for newly joined employees such as CSRS, brew masters, operational trainees, café managers, area managers, and all other support staff
• Managed classroom training sessions, practical training of coffees and other F&B products
• Conducted new launch trainings, merchandise product trainings, customer service trainings, food safety trainings, brew master trainings, and hygiene trainings as a cross-functional trainer for Gujarat and South Rajasthan region
• Supervised responsibilities of update float, maintained quality of coffee throughout the region by timely OJTS and café visits and developed, maintained, published all training and corporate reports
• Directed ISO awareness training for all the staff members in the region & managed training metrics of the entire region.
• Analyzed feedback to improve the system of training delivery which helped improve future program delivery
• Looked after the growth path of employees, conducted timely reviews for under training operational trainees, café managers, area managers

• Effectively managed training programs and ensured maximum trainee and internal client satisfaction by providing timely clarification of queries
• Conducted Classroom Training (NHT), Managed Nesting (On Job Training) and TNI and refresher trainings
• Call monitored and coached and managed call calibration activity with the quality team and acted as a master calibrator
• Interacted directly with clients, reports in Excel (Training, Feedback, Daily update of other documents in the process) developed, maintained, and published all training and corporate reports
• Performed R & D for process-related queries, new inventions on application to improve quality & productivity
• Created process-related knowledge documents daily job downloading to job dispatch.

GPA: 7.2