A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Core experience in Hi Tech, Technology ,Customer Service and BPO Operations
Expertise in New business set up, Customer Experience Management ,Transitions, Migrations & achieving Service Delivery/ Process Targets.
Excellent communicator with the ability to deal issues with precision & accuracy
Presently working as Director, Operations with Capgemini Technology Services India leading Service delivery and customer experience for a Fortune 50 North America customer. Managing a team of 250+ people across multiple locations
Responsible for Growth, Delivery, PnL and Transformation roadmap for the Portfolio
Worked as Associate Vice President with Genpact India Ltd as Service Delivery & Contact Center Head. Led service delivery for Premium CC for leading technology company with a team size of 500+ people delivering revenue of 4.5 million USD/annum. Prior assignment was with Vodafone India as AGM- Customer Service .
Six Sigma Training–Undergone Training on Six Sigma (Green Belt) Certification. Completed 2 projects using the Six sigma tools.
Certified Master Trainer
ISO 2000: 9001 training.