PUNITH J S

• Strengthened overall portfolio performance by conducting thorough market analysis before presenting findings during quarterly review sessions.
• Strategized road map with sales teams to onboard 15 high-value clients, helps in category expansion and ensuring significant growth.
• Coordinated closely on 10+ product-related projects, driving impactful UI changes and enhancing live class experiences, leading to a 30% boost in customer satisfaction and addressing operational issues effectively.
• Implemented strategic initiatives resulting in the growth of GMV from 11Cr in November '22 to 20Cr by Jan '24, achieved even during non-seasonal months.
• Nurtured 50 key clients, and boosted GMV by 30%, Involved in cross selling, Upselling and Selling of SaaS products to 40+ clients
• Negotiated contract terms and pricing, securing profitable deals for the company.
• Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
• Managed a team of three in the absence of an Category Manger for a period of 8 months

DDevelop course scheduling strategies considering competitive and success factors.
Analyze Educator and category data for process optimizations to increase views and live learners.
Collaborate across functions to align operations and support the Business team in maximizing views and live learners.
Coordinate with Plus Support Team and Educator training team to provide scheduling support and updates.
Plan, develop, and execute new test series launches in coordination with team members and Managers.

Update our internal databases with new employee information

Schedule and confirm interviews with candidates

Screen resumes and application forms