Punith Kothari
Bengaluru
Summary
As a seasoned support professional, I bring a wealth of expertise in providing exceptional information and communications technology assistance. My proactive stance is key to maintaining systems that perform at their peak, thanks to my vigilant monitoring and strategic enhancements. My troubleshooting prowess is sharp and focused, enabling me to resolve technical issues with speed and accuracy. In my role as a knowledgeable IT team member, I have honed my skills in setting up, maintaining, and repairing user stations, showcasing my versatility in both solo and collaborative support initiatives. My meticulous attention to detail is reflected in my superior organizational abilities. Colleagues recognize me as a master troubleshooter and a critical thinker, with problem-solving capabilities that are crucial in the dynamic tech sector. As a Senior Support Engineer, my analytical skills shine through as I adeptly tackle a wide array of hardware and software errors. My methodical approach to technical problems ensures that I not only identify the root causes but also implement effective solutions, providing top-tier support that stands out in the industry. Experienced System Administrator with 12+ year background in Information Technology. Expert in Oracle/Redhat/Centos Linux 6,7,8,9 Versions and x86_64 systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
Overview
12
12
years of professional experience
Work History
Senior Consultant
Centroid IT Systems
Hyderabad
04.2024 - 05.2024
- Delivered expert consulting services as a Certified Oracle Third Party Platinum Partner, enhancing client systems with Oracle solutions including Private Cloud Appliance, Virtual Manager, Enterprise Manager, Cloud Infrastructure, Exadata, Exalogics, and MySQL Database over a month-long engagement.
- Installed OS-WATCHER Software on Various 1000+ Oracle Linux And Redhat Linux Server 6,7,8,9 Versions.
- Part of Troubleshoot Network issue reported by clients.
- Worked for Amway, Toshiba, Mexico Gas, Zglobal, Taylor Made, Kravet Clients to name a few.
- Identified issues requiring improvement and set processes in place to remedy concerns.
- Worked closely with stakeholders to identify business issues.
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone or in person.
- Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
Senior Support Engineer
Oracle india pvt ltd
Bengaluru
08.2019 - 04.2024
- Boasting 11+ years of comprehensive IT experience, including 3 years specializing in Oracle Private Cloud Appliance support
- Procient in supporting diverse PCA Racks: Xsigo Switch InniBand (X3/4/X5-2), Cisco Switch Ethernet (X8-2), and Kubernetes-based Cisco (X9-2)
- Skilled in managing Xsigo, IB Switches, ZFS Storage, OVM, XEN Hypervisor, Oracle Linux OS, and Kubernetes for PCA Engineered System Software and Hardware
- Expert in engaging customers through Service Requests, troubleshooting via ZOOM/MOS Chat/SR Action Plans, and providing on-site assistance (OPCC) as needed
- Liaison between PCA Development Team and other departments, coordinating through bug reports and collaborative SRs
- Specialized in diagnosing and resolving system down issues, software problems, and providing Root Cause Analysis (RCA) for customer-reported incidents
- Ensured compliance through regular updates of software licenses
- Delivered comprehensive technical support for hardware, software, and servers, ensuring optimal IT network performance
- Excelled in risk identication and mitigation, preventing operational downtime with efcient solutions
- Communicated complex technical concepts to non-technical users with exceptional clarity
- Conducted strategic troubleshooting to pinpoint and rectify faults
- Maintained software updates for enhanced functionality and security, alongside timely hardware upgrades.
- Ensured compliance with security policies through patching of vulnerable systems in a timely manner.
- Identified opportunities for process improvement within the organization's IT infrastructure.
- Provided technical support and troubleshooting for customers' hardware, software, and network issues.
- Actively participated in change management initiatives by reviewing proposed changes prior to deployment.
- Maintained customer service standards by resolving escalated customer inquiries in a timely manner.
- Responded promptly to emergency incidents requiring immediate attention.
Systems Engineer
FIDELITY INVESTMENTS SERVICES
Bengaluru
05.2016 - 08.2019
- Delivered expert Linux (Red Hat) and Unix (Solaris/AIX) OS support across 10,000+ servers for diverse internal clients, including Database teams, Equity Traders, and Application Developers
- Managed provisioning of new Linux servers, both physical and virtual, ensuring consistent monitoring and maintenance
- Executed Linux/UNIX server patching utilizing BladeLogic 8.9.1.0, and performed command-line patching with wget scripts
- Congured various le systems, including NFS, VERITAS, and LVM
- Swiftly applied critical security patches for Spectre/Meltdown and Dirty Cow vulnerabilities across all servers within a two-month timeframe
- Conducted incident rationalization to reduce recurring issues in collaboration with Server Engineering and Monitoring teams
- Oversaw decommissioning of end-of-support Linux/Unix servers and hardware, including RHEL5 and HP G4-G7 series
- Facilitated storage migration from old EMC arrays to new XIV arrays, executing PV to PV moves
- Optimized Linux server performance using tools such as top, vmstat, iostat, sar, and tcpdump
- Actively participated in high-impact production server outage resolutions, coordinating with vendors like HP, Red Hat, and VERITAS for root cause analysis (RCA)
- Analyzed requirements to implement tailored system development solutions
- Developed custom scripts using scripting languages to automate tasks and streamline system maintenance
- Created and updated technical documentation to enhance support processes
- Set project milestones, fostering team collaboration and ensuring timely delivery
- Performed high-level root cause analyses for service interruptions, devising preventative strategies to minimize business impact
- Communicated progress during issue resolution, leveraging automated systems for scalable, high-quality support
- Recommended system upgrades after thorough analysis of user needs and system limitations
- Assisted clients in strengthening internal processes to better manage current and potential challenges
- Provided guidance during system implementations and documented procedural changes
- Scheduled and executed preventive software maintenance across various server platforms
- Completed timely software installations, maintenance, and upgrades to meet organizational requirements.
Senior Technical Executive
NTT DATA GDS
Bengaluru
12.2011 - 05.2016
- Spearheaded Linux Operations Level2 team, ensuring optimal performance across 5000+ Linux and Virtual Servers
- Efciently managed and resolved incident tickets for Linux/UNIX servers, liaising directly with customers and Level1 support
- Conducted comprehensive monitoring and health checks to maintain UNIX/LINUX server integrity
- Collaborated with Level3 Support to escalate and resolve complex technical issues, enhancing customer satisfaction
- Played a pivotal role in Change Management, executing critical tasks such as SAN POOL MOVE and server migrations
- Proactively monitored system performance, identifying and rectifying inefciencies to bolster system reliability
- Delivered timely resolution of service user requests, consistently meeting target response times
- Implemented software updates to expand functionality and fortify system security.
Education
Bachelor of Science - Computer and Information Sciences
Bhagvan Mahaveer Jain College
JC Road Bangalore01.2011
High School Diploma -
Bhagwan Mahaveer Jain College
JC Road Bangalore05-2008
SSLC(10TH standard) -
ST. Catherine High School(English Medium)
01.2005
Skills
- Oracle Linux 6,7,8 8 Versions
- Redhat Linux 6,7,8,9 Versions
- Ubuntu, Centos, Suse, Kali Linux Support
- Troubleshooting (Problem Solving)
- Cloud Technologies
- Unix
- Microsoft Windows
- Solaris (Operating System)
- Python (Programming Language)
- Customer Satisfaction
- Kubernetes
- Planning
- Iostat
- Nagios
- Bash (Scripting Language)
- Diligently documented actions within the Private Cloud Appliance work order system
- Investigated system errors, reproduced problems, and traced faults for resolution
- Performed recovery operations, restoring systems post-failure and optimizing system performance
- Identified and resolved bottleneck and deadlock issues, improving system efficiency
- Provided multilingual customer support, ensuring problem resolution and superior service delivery
- Engaged with customers to understand their needs and deliver tailored support
- Storage Area Network (SAN)
- Network File Server(NFS)
- System diagnostics
- Strong leadership skills
- Operations Management
- Best Practices Implementation
- Client Engagement
- Cloud Computing
- Advanced troubleshooting
Personal Information
- Date of Birth: 01/06/90
- Nationality: Indian
Languages
- English
- Hindi
- Kannada
Extracurricular Activities
I Like to Participate in various Extra Curricular activities like plantation drive/educating kids/gardening many other socializing events.
Hobbies and Interests
YouTube Surfing/Video Making/Singing/Quotes Writer/Cooking/Movie Title Writing/Tweeting/Song Writing.
Affiliations
- I have always shown interest to learn new technology, new projects and work with clients closely.
- I have received a rating of 4.85 on customer Surveys on the various service requests I work with the clients.
- I always believe in 3 things in support Problem definition, Problem Identification and Problem Resolution.
- I have been part of various customer engagements both remotely and at the customer site, so I have immense knowledge and work experience handling customer issues.
Timeline
Senior Consultant
Centroid IT Systems
04.2024 - 05.2024
Senior Support Engineer
Oracle india pvt ltd
08.2019 - 04.2024
Systems Engineer
FIDELITY INVESTMENTS SERVICES
05.2016 - 08.2019
Senior Technical Executive
NTT DATA GDS
12.2011 - 05.2016
Bachelor of Science - Computer and Information Sciences
Bhagvan Mahaveer Jain College
High School Diploma -
Bhagwan Mahaveer Jain College
SSLC(10TH standard) -
ST. Catherine High School(English Medium)
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