Punith Kumar
Bengaluru,KA
Summary
Results-driven Senior QC Officer at Mphasis Technologies with expertise in compiling data and optimizing quality control processes. Proven ability to identify quality issues and implement process improvements, enhancing operational efficiency. Strong self-motivation and a commitment to excellence in testing documentation and training, ensuring superior service delivery and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior QC Officer
Mphasis Technologies
07.2022 - Current
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Reviewed production processes and identified potential quality issues.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
Quality Control Analyst
Tangoe
11.2016 - 07.2022
- Conducted data review and followed standard practices to find solutions.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Customer Executive
Capita India Pvt. Ltd.
08.2014 - 10.2016
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
Education
Bachelor of Engineering - Telecommunications
06-2012
- Design of intelligent traffic light controller using embedded system, Successfully demonstrated the working principle.
- Conceptualized and presented a paper on ECG data transfer through GSM.
Skills
- Compile data
- Testing documentation
- Quality issue identification
- Process improvement
- Self motivation
Certification
- CQC - Certified Quality Coach, 2022
- Lean Six Sigma- Yellow belt, 2021
Music and gardening
For me music evokes powerful emotions and memories, often acting as a source of comfort and joy. It helps me to be creative and gives a sense of belonging. What best goes with music than nurturing or watering plants on your terrace? Like a side quest, trying to contribute something to the nature.
Languages
English
Advanced (C1)
Telugu
Upper intermediate (B2)
Tamil
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Senior QC Officer - Mphasis Technologies
07.2022 - Current
Quality Control Analyst - Tangoe
11.2016 - 07.2022
Senior Customer Executive - Capita India Pvt. Ltd.
08.2014 - 10.2016
Dayananda Sagar College of Engineering - Bachelor of Engineering, Telecommunications
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