PUNITHA N

• As a Customer Experience Officer ,I have supported customer interests within the organization, advocating for improved products, services, and processes to enhance customer satisfaction
• I have systematically collected and analyzed customer feedback to identify areas for improvement and drive initiatives that elevate the overall customer experience
• I have also worked with KYC verification, my daily tasks involve meticulous review of customer documentation, conducting thorough risk assessments.
• Inward remittance(international transactions)

I have also worked on ticket creation on freshdesk for the transaction to inform the customer that we have received the funds,Assigning the tickets to those groups, Self transaction, Salary transaction, freelancing transaction, trading transaction, advertising transactions, crypto currency, refunds of damages, Flight ticket cancellation, Mobile accessories Replacement paying in installment, scholarship, Tournament, Reimbursement of medical expenses, Eurali refund,IT market Research, Referral reward from Hostel in abroad, Google Ireland limited, Receipts on account of sale of share under Employee stock option,Disposal from verification, Document verification of the transaction, ESOP declaration form verification.

• Answered customer inquiries via telephone, email, online chat, and in-person.
• KYC verification-Passport verification,Name checking, ticket creation if name mismatch, Document verification, and giving approval for the account creation, data entry as per the documents, Govt id verification, Bank proof details updating, EAV verification, if the sales team shares the documents of the updated government ID proof those documents need to be upload on the workbench updated the correct details, Existing customer details verification as per XML output, Submitting for approval for account creation.
• Chat auditing of the agents.
• Will conduct comprehensive due diligence investigations on potential clients and partners to assess integrity, reputation, risk profile, ensuring compliance with regulatory requirements and mitigating potential risks to the organization.
• Trained freshers incoming for this job role.
• Report sharing of the work at the end of the day.

• As a Customer Service Executive i have Primarily handled customer inquiries, resolved issues, and ensured customer satisfaction through efective communication and problem-solving
• This role is essential in maintaining positive customer relationships and upholding the company's reputation.

• As a Customer Relationship Executive at Axis Bank I have focused on providing exceptional customer service, managing accounts, cross selling bank products, ensuring compliance, and fostering strong customer relationships.