PUNITHKUMAR M GUDISAGAR
Bengaluru,KA
Summary
Dynamic and results-driven professional with a proven track record at Kanasu Infotech, excelling in staff leadership and customer relationship management. Enhanced team performance through effective training strategies, while leveraging data analytics to drive operational efficiencies. Committed to fostering positive employee relations and maximizing productivity in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Manager in Training
Kanasu Infotech
Bengaluru, India
12.2023 - Current
- Developed familiarity with company policies and procedures to ensure compliance.
- Assisted management in daily operations and team coordination.
- Supported training sessions for new employees, enhancing onboarding processes.
- Engaged in customer service activities, resolving inquiries efficiently.
- Collaborated with team members to identify process improvements and efficiencies.
- Participated in regular staff meetings, contributing insights on operational challenges.
- Maintained accurate inventory records using company-specific management systems.
- Observed senior managers to gain understanding of strategic decision-making processes.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
- Used company reports to analyze sales, gross profit and inventory activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Technology - Civil Engineering
NATIONAL INSTITUTE OF TECHNOLOGY KARNATAKA
Karnataka, India11-2016
Skills
- Staff leadership
- Account management
- Technical skills
- Quality management
- Customer service
- Customer relationship management (CRM)
- Customer relations
- Staff training
- Payroll administration
- Financial records analysis
- Computer skills
- Managing operations and efficiency
Hobbies
Listening mytholigical stories and melodious songs, reading sci-fi, suspense thiriller and fantasy stories.
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Kannada
Advanced (C1)
Timeline
Manager in Training
Kanasu Infotech
12.2023 - Current
Bachelor of Technology - Civil Engineering
NATIONAL INSTITUTE OF TECHNOLOGY KARNATAKA