PUNIT KUMAR RAI

• Led design and implementation of new network solutions using Arista, Cisco Meraki, and Palo Alto devices while managing 70+ team members and 4 vendors.
• Managed 14-country team in Africa to enhance operational efficiency and collaboration.
• Directed technical teams in delivering innovative telecommunications solutions across multiple regions, resulting in improved service quality.
• Collaborated with cross-functional teams to optimize network performance and service delivery, enhancing overall user experience.

Developed technical documentation to support system upgrades and user training initiatives.

• Mentored junior engineers on best practices and development techniques.
• Collaborated with stakeholders to define project requirements and scope.
• Facilitated technical workshops to improve team knowledge and skills.
• Provided technical guidance on development projects as well as implementation of new technologies.
• Collaborated with other team members to troubleshoot complex issues and develop solutions.
• Performed root cause analysis for production incidents and identified permanent fixes.
• Participated in architectural discussions regarding design decisions related to scalability and security.
• Led user acceptance testing activities prior to deployment into production environment.
• Coordinated with vendors for resolution of any third-party product related issues.
• Identified opportunities to improve system performance, scalability, and reliability.
• Monitored application health metrics such as error rates, latency, throughput, and took corrective action when necessary.
• Reviewed and approved project plans prior to implementation.
• Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
• Trained team members on best practices for network management and troubleshooting.
• Resolved technical issues promptly to minimize downtime and maintain service quality.
• Ensured compliance with industry standards such as HIPAA and PCI DSS when implementing new networks or making changes to existing ones.
• Worked with IT teams from other departments like Systems Administration and Security Operations to ensure seamless operations.
• Analyzed traffic patterns on the network using tools such as Wireshark and Snort IDS and IPS.
• Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
• Installed security software to protect networks.

• Led 4+ successful data center migration projects, significantly improving infrastructure scalability and disaster recovery capabilities.
• Spearheaded the migration of 20+ businesses from dedicated to shared networks, optimizing resource utilization and reducing costs.
• Designed and implemented networks in collaboration with project engineers
• Configured and installed wireless controllers, routers, and switches
• Resolved network outages and performance issues
• Delivered network solutions based on customer specifications
• Recommended technical configurations for improved system deployment to enhance system performance
• Analyzed complex computer systems to identify vulnerabilities and propose security enhancements
• Supported continuous delivery of quality products and services, introducing new features
• Administered software licensing and purchasing
• Communicated with vendors to resolve network problems and ensure service continuity

• Planned network design and implementation
• Secured private networks across corporate WAN
• Managed NOC technical infrastructure and server performance
• Implemented and maintained VPNs
• Tracked and resolved problem management calls to ensure timely issue resolution
• Handled multiple infrastructure and network project changes
• Managed project management communications to facilitate stakeholder engagement and information flow
• Managed change management processes for network-related tasks
• Maintained network software configurations to ensure system reliability and performance
• Developed and documented network policies and procedures
• Evaluated WAN and LAN connectivity technologies
• Analyzed network traffic and performance
• Maintained network software configurations

• Worked on network protocols including EIGRP, DMVPN, and BGP
• Coordinated change management for network-related tasks to ensure seamless project execution
• Configured and installed wireless controllers, routers, and switches
• Closed alerts and incidents for timely resolution
• Worked with Arista Cloud Vision and Arista devices
• Resolved Problem Management calls to maintain network reliability and minimize downtime
• Handled multiple calls for project infrastructure and network changes
• Delivered configuration recommendations for customer deployments to enhance system performance
• Maintained stable operation of client networks
• Recommended solutions and upgrades to services
• Designed and implemented new projects
• Managed Project Management Communications
• Provided configuration recommendations for customer deployments

• Resolved multiple escalation calls and secured network change approvals
• Managed L2 and L1 teams
• Handled multiple operations and projects
• Involved in Problem management, SR Management, Capacity Management, Build process, and availability management
• Delivered project outcomes by contributing to documentation and ensuring compliance
• Contributed to project deliverables and maintained documentation
• Monitored and documented Problem Management calls to identify recurring issues
• Deployed VSS across India locations
• Worked with SDN (ACI) infrastructure
• Deployed connectivity solutions with AWS and Azure Cloud
• Worked on SD WAN technology and Arista devices
• Worked on Cisco devices and firewalls
• Worked on various networking protocols and modes
• Facilitated cross-training sessions for employees to enhance skillsets and team collaboration.
• Conducted onboarding sessions for new employees, providing essential training on company policies and procedures.

• Provided end-to-end engineering of IP network solutions
• Designed network solutions for clients
• Configured network switches and firewalls
• Updated outdated devices to maintain network performance
• Managed configurations of Cisco ASA Firewall to enhance network security
• Installed and configured network security solutions
• Troubleshot network devices from multiple vendors
• Integrated multi-site data, voice, and video networks
• Integrated multi-site data, voice, and video networks for seamless communication
• Managed purchasing and installation of networking equipment
• Planned and implemented disaster recovery solutions to ensure network resilience
• Monitored compliance with networking standards
• Managed team tasks and prioritized projects
• Improved network documentation and training procedures
• Implemented network automation framework

• Performed LAN and WAN administration, maintenance, and support
• Troubleshot and resolved network device issues to ensure uninterrupted service
• Resolved issues with network devices
• Monitored network hardware and software performance to maintain optimal operation
• Resolved network congestion issues
• Responded to system performance alerts
• Implemented network security measures
• Authored system configuration and troubleshooting documentation
• Maintained data security by performing scheduled backups
• Designed and evaluated WAN and LAN connectivity technologies
• Planned and implemented system upgrades
• Planned and implemented system upgrades to enhance network efficiency and reliability
• Mitigated network congestion to optimize system performance

• Coordinated communication during hardware and software failures to minimize downtime
• Maintained detailed records of daily operations to ensure operational continuity
• Identified and suggested proactive measures to enhance data center operations.
• Maintained records of daily operations

• Configured network switches to enhance connectivity and support network infrastructure
• Implemented backup technologies to ensure data integrity and availability
• Managed authentication processes and conducted wireless setup for user access
• Installed Cisco USC servers and HP VC Flex switches to enhance data center capabilities in data centers for enhanced capacity
• Conducted root cause corrective action (RCCA) and resolved operational issues
• Managed communication strategies during hardware and software failures to ensure prompt resolution
• Monitored run logs and tracking systems to ensure operational continuity
• Checked warehouse data structure and accuracy to ensure reliable inventory management
• Developed actionable plans for process improvements to enhance efficiency
• Recorded daily operations to ensure accurate documentation and compliance

• Set up network switches to enhance device communication
• Administered 2500 series routers and switches to ensure network reliability
• Configured hardware and software for workstations
• Installed operating systems on multiple workstations to ensure functionality
• Configured and optimized hardware and software for workstations to enhance user experience
• Maintained inventory of desktop hardware and software
• Removed malware and other threats from systems to safeguard data
• Delivered technical support and guidance on equipment usage, improving user proficiency
• Provided technical support and advice on equipment usage