PUNIT KUMAR RAI
Network SME
A-206 Awho Twin Tower Omega 1 Grater Noida
Summary
Dynamic Network Analyst familiar with routing protocols, voice applications and network switching and wireless. Efficient at working independently or as part of supportive team. Extensive knowledge of network and hardware tools and Network resources. Goal-oriented and diligent with over 16 years of experience as Network Engineer in industry.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Network Consultant
Genpact
Noida
07.2023 - Current
- Designed and prepared technical reports, studies, and related documentation.
- Analyzed business problems, identifying root causes and developing new network solution
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Provided network solution as per customer requirement
- Provided configuration recommendations and assistance in customer deployment.
- Analyzed and recommended solutions and upgrades to services to streamline processes.
- Worked closely with customers to identify business costs and benefits of implementing computing solutions.
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Administered software licensing and purchasing for effective installation of network.
- Configured and installed wireless controllers, routers and switches.
- Upgraded network software and hardware for optimized performance.
- Designed and implemented networks in collaboration with project engineers.
- Communicated with vendors to resolve network outages and periods of reduced performance.
Network Manager
TASKUS India
Guragon
12.2021 - 07.2023
- Network SME
- I have 14 Year as a Network Engineer
- My current role as a Network SME involves Provide
- Key Result Areas:
- I am handling the multiple projects infra and network changes
- I am taking care all change management in Taskus for network
- Planning for network Design and implementation
- I am working on Protocol (EIGRP, IPsec, DMVPN and BGP) in this account
- Track the Problem Management call and close the issue
- New Project designing and Implementation and Manage Various Project Management Communications
- Part of Transitions Team.
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Managed aspects of network operations center (NOC) operations.
- Developed and documented network policies, procedures and standards.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented and maintained virtual private networks.
Network Consultant
HCL India
Noida
02.2021 - 12.2021
- Data Network
- Key Result Areas:
- I am handling the multiple call all over HCL project infra and network changes
- I am taking care all change management in HCL for network
- Working on Arista Cloud vision and Arista devices
- Closing Alert and Incident
- I am working on Protocol (EIGRP, DMVPN and BGP) in this account
- Track the Problem Management call and close the issue
- New Project designing and Implementation and Manage Various Project Management Communications
- Part of Transitions Team.
- Provided configuration recommendations and assistance in customer deployment.
- Maintained stable operation of multiple clients' computer networks.
- Analyzed and recommended solutions and upgrades to services to streamline processes.
- Configured and installed wireless controllers, routers and switches.
- Upgraded network software and hardware for optimized performance.
- Designed and implemented networks in collaboration with project engineers.
Manager
Genpact India
Noida
10.2018 - 02.2021
- At Noida as a Network SME for Wireless and Data Network
- Key Result Areas:
- I am handling the multiple escalation call all over Genpact infra and network change approver
- I am taking care all change management in Genpact for network
- As SME, I have involved the Problem management, SR Management, Capacity Management, Build process and availability management in this account
- I am working on Multiple cisco devices (4500,6500, ASR-1002, ASR 1006, ASR 1002, Nexus 2k 5k and 7 K and 9k)
- Firewall: -ASA5510, ASA5520 and Palo-Alto
- I am handling the Team as L2 and L1
- I am handling the multiple ops /projects in this account
- Contributes to project deliverables and Maintain project documentations
- Done the activity on the customer basis requirement
- New Project designing and Implementation and Manage Various Project Management Communications
- Track the Problem Management call and close the issue
- I am involved in multiple domain calls, which are related to Network troubleshooting
- I am working on Protocol (EIGRP and BGP) in this account
- I am working on mode (IVPN, VRF VPN, VRF MPLS and NAT/PAT) in this account
- I am Working on SDN (ACI) Infra on Genpact COLO on Tata
- Deployment VSS in the entire India Location on Genpact Project
- Worked on Connectivity (IPVPN and MPLS) with AWS and AZURE Cloud
- Working on SD WAN technology and arista devices
- Working on Arista Cloud vision and Arista devices
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Senior Network Engineer
Accenture India
Guragon
05.2016 - 10.2018
- At Noida as a Network L3 for Wireless and Data Network
- Key Result Areas:
- Configuring Access Switch, Core switch, Firewall
- Configuring NEXUS 2K, NEXUS 5K, NEXUS 6000 switch
- Installation and troubleshooting of, WLC, AP, Cisco Prime server
- Configure 3750, 4500, Cisco WLC 5508, 2504, Cisco Access point 2700,3600,3700, Cisco prime, and 6500 series switches per network
- Working on EIGRP, OSPF, HSRP, VPC, VDC, VSS, BGP
- Network Designed for Client as per Standard
- Change EOL Device as per Client Standard
- Configuration and Manage Cisco ASA Firewall 5540, 5585
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Integrated data, voice and video networks for use in multi-site installations.
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Planned and implemented effective disaster recovery and business continuity solutions.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Configured, tested and maintained LAN/WAN components and connections.
- Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Protected company assets and users with effective firewall solutions and strict security protocols.
- Implemented scalable, efficient and cost-effective network automation framework.
Network Administrator
Velocis
Noida
01.2015 - 05.2016
- System at Noida as an, for Wireless and Data Network
- Key Result Areas:
- Configuring Access Switch, Core switch
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored system performance and responded to alerts.
- Authored documentation for system configuration and troubleshooting.
- Introduced management tools to create and manage virtual server computing environment.
- Implemented network security measures to minimize data loss.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Recommended development of plans for systems development and operations.
- Designed and evaluated WAN and LAN connectivity technologies.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Identified and resolved network congestion issues and bottlenecks.
Data Center Specialist
Dimensions Data
Faridabad
06.2013 - 01.2015
- Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
- Maintained records of daily communication transactions, problems, remedial actions and installations.
- Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.
- Designed action plans for internal process improvements based on recurring trends.
Data Center Specialist
Wipro
Guragon
09.2009 - 06.2013
- Configure 3750, 4500, 6500 and 2900 series switch according to network
- UseL2 & L4 tape for backup
- Working in day and night shift
- Working on dotx1 technology for authentication
- Working on WIPES devise for wireless setup
- Working on EIGRP, HSRP, SNMP
- Using Opsware toll for OS installation on servers
- Installed Cisco USC servers and HP VC Flex switches
- Day to day provide RCCA and handle operation issue
- Significant Accomplishments:Appreciation mail from Client (Genpact India) to Wipro for handles a critical downtime successfully.
- Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
- Followed procedures defined by run logs and monitoring systems.
- Validated warehouse data structure and accuracy.
- Performed systems and data analysis using variety of computer languages and procedures.
- Resolved problems, improved operations and provided exceptional service.
- Designed action plans for internal process improvements based on recurring trends.
- Maintained records of daily communication transactions, problems, remedial actions and installations.
Desktop Support Engineer
Lajpat
New Delhi
09.2008 - 07.2009
- Configure 3750, 4500, 6500 and 2900 series switch according to network
- UseL2 & L4 tape for backup
- Working in day and night shift
- Working on dotx1 technology for authentication
- Using prime server for networking devices login
- With Accord It & financial Service, As Desktop Eng L-1
- Key Result Areas:
- Handling 2500 series router and 2950 switch and modular and non-modular router and switch
- Troubleshooting general mailbox related problems & resolving application related problems for thin clients by taking shadow
- Support for the customized applications and intranet sites
- Installation of different operating systems, XP professional & Win 2003 Server, Linux.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Identified scope of problem and provided operational and technical assistance to remedy.
Education
BCA - Computer And Information Sciences
Shobhit University
Meerut 06.2011 - 07.2014
12th - Art
U.P Board
Ghazipur 03.2002 - 03.2004
10th -
U.P Board
Ghazipur 03.2000 - 1 2002
Skills
Routing
Switching
AWS
LAN and WAN expertise
Network Troubleshooting
Technical infrastructure upgrades
Change Management
Security metrics
Wireless Access Point
Network device monitoring
Multiple access points
New feature testing
Accomplishments
- Design network solution for client as per requirement.
- Migrated 20+ business from dedicated network to shared network
Certification
CCNA - Cisco Certified Network Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Network Consultant
Genpact
07.2023 - Current
Network Manager
TASKUS India
12.2021 - 07.2023
Network Consultant
HCL India
02.2021 - 12.2021
AWS Certified Solutions Architect - Associate
11-2020
Manager
Genpact India
10.2018 - 02.2021
Senior Network Engineer
Accenture India
05.2016 - 10.2018
Network Administrator
Velocis
01.2015 - 05.2016
CCNA - Cisco Certified Network Associate
02-2014
Data Center Specialist
Dimensions Data
06.2013 - 01.2015
BCA - Computer And Information Sciences
Shobhit University
06.2011 - 07.2014
Data Center Specialist
Wipro
09.2009 - 06.2013
Desktop Support Engineer
Lajpat
09.2008 - 07.2009
12th - Art
U.P Board
03.2002 - 03.2004
10th -
U.P Board
03.2000 - 1 2002