PUNJARI SHIVA KUMAR
Operations Manager
Hyderabad
Summary
- Seasoned Operations Manager and talented leader with 13+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
- Skilled in managing operations, focused on maximizing customer satisfaction & process compliance
- In-depth exposure to on-time service delivery, quality & processes improvement and
reporting functions - Expertise in managing teams to work in sync with the corporate set parameters and
motivating them for achieving business goals; experience of working in a cross-functional environment & coordinating with other departments - Exposure in Business Process Improvement & Operational Excellence through
implementation of Kaizen, Six Sigma, Lean, Kaizen, FMEA, DMAIC methodology (Define, Measure, Analyze, Improve, Control, QMS, 5S, VSM & other Process Management tools Supported employees with training and development activities; removed any barriers that keep the team from completing their tasks
Received Extra Miler Awards twice and Employee of the Quarter Award 4 times while working in Wipro
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Operations Manager
Wipro Private Limited
06.2019 - Current
- Taking care of end to end Project Management for all the projects allocated to me
- Taking care of the assigned projects completion on time and ensuring high quality standards are maintained throughout the life cycle of the project
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Frequently tracking the project health through different analysis to identify the possible threats
- Have the experience of working with the cross functional teams and teams across the globe to resolve the on floor issues
- Successfully delivered multiple projects under WFH environment with 100% first pass.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Team Lead
Cognizant Technology Solutions
04.2018 - 06.2019
- Key Areas Covered in the Project: Creation of POIs, AOIs, Street Network Digitization and Realignment
- Providing lane attributes, capturing Road Signs and giving Turn Restrictions
- Designing Gradient & Curvature of the roads as per real world
- Capturing Lane Markings, Number of Lanes and assigning Speed Limits to digitally created roads basis on real time traffic and heat maps
- Created digital Road Networks across multiple countries as per the real world
- Responsibilities Handled: Monitored team performance and taking 1:1 meet with ops when required
- Conducting Huddles for creating a competitive environment
- Given insights that helped in process improvement and saving ops days
- Forecasted weekly, monthly performance in review meets with the senior managers
- Participated in cross-functional team-building activities.
Business Operations Analyst
Accenture Solutions Private Limited
02.2016 - 04.2018
- Build a Startup project related to Maps which was started with 2 and scaled to 40 member team by making the continuous changes to the process and delivered exceptional results
- Specialized in Road Geometry, POIs, Buildings, Addresses, Geo Codes, Road signs and identifying real time traffic through heat maps and providing speed limits and road attributes
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Senior Analyst
Global Logic
11.2010 - 01.2016
- Worked as an entry level analyst in the startup project related to Maps
- Validated results and performed quality assurance to assess accuracy of data
- Worked under cross functional process where I got a chance to learn and explore new things in my early days
- Helped improve operations by showing a clear connection between current policies and business results.
Education
MBA - Marketing
Mesco Institute of Management & Computer Sciences
Hyderabad 05.2012 - 08.2014
Skills
Operations Management
Awards
- Received Extra miler award for 3 times for showing continuous improvement in the process hiring
- Received torchbearer award for successfully completing training batches with 100% FPY Part of a Golden Peacock award winning team for Accenture in 2017
Timeline
Operations Manager
Wipro Private Limited
06.2019 - Current
Team Lead
Cognizant Technology Solutions
04.2018 - 06.2019
Business Operations Analyst
Accenture Solutions Private Limited
02.2016 - 04.2018
MBA - Marketing
Mesco Institute of Management & Computer Sciences
05.2012 - 08.2014
Senior Analyst
Global Logic
11.2010 - 01.2016
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