Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic
Punya Sloka Parida

Punya Sloka Parida

Gurgaon

Summary

Achieved a 93% product adoption rate at Spyne by leading client onboarding and optimizing delivery processes. Excelled in cross-functional collaboration and revenue forecasting, demonstrating proficiency in scalable success strategies and churn reduction. Skilled in data-driven decision-making and fostering strong client relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Customer Success Manager

Spyne
Gurgaon
07.2022 - Current
  • Led client onboarding for over 150 B2B clients, optimizing delivery processes to increase product adoption to 93%.
  • Collaborated with product, sales, and solutions architect teams to translate client needs into efficient workflows.
  • Achieved 93% of an INR 10 crore revenue target through effective engagement and upselling.
  • Streamlined KPI tracking and reporting to enhance decision-making and client satisfaction
  • Designed scalable delivery processes aligned with business goals to ensure high-quality outcomes.
  • Analyzed customer data to identify trends in usage patterns and behaviors of key accounts.
  • Manage revenue forecasting and reporting during the program delivery lifecycle.

B2B-Csm Manager

TeamLease
Bangalore
02.2022 - 07.2022
  • Managed a team of 18 professionals, surpassing sales targets for SaaS products(LMS) and L&D programs.
  • Oversaw the planning, coordination, and execution of client onboarding and program delivery.
  • Maintained a 90% renewal rate for L&D programs by building strong client relationships.
  • Identified and implemented operational improvements, enhancing service delivery efficiency.
  • Work cross-functionally with product, marketing, faculty, and sales teams to ensure cohesive delivery across all client touchpoints.
  • Manage and mentor a team of delivery operations professionals (program managers), ensuring their development and high performance.
  • Tailor learning solutions to different client requirements, including corporate training and individual learners.
  • Work with businesses to provide tailored upskilling and reskilling programs.

Product Expert

Byju's
Bangalore
08.2018 - 09.2021
  • Designed and executed product strategies, improving customer satisfaction, and retention.
  • Spearheaded cross-functional collaboration to ensure seamless product launches.
  • Conducted market research to align product offerings with customer needs, driving higher adoption rates.
  • Stay informed on industry trends, emerging technologies, and best practices to continuously innovate and improve delivery operations.

Business Development Associate

Byju's
Bangalore
02.2018 - 08.2018
  • Drove market share growth by implementing strategic sales initiatives and vendor pricing agreements
  • Delivered impactful client presentations, boosting conversion rates and business expansion

Education

PGDM - Marketing & Operations

IILM Graduate School of Management
03-2018

BSc - Botany (Honors)

Chhatrapati Sahu Ji Maharaj University
03-2016

Skills

For SaaS Industry:

  • Churn Reduction: Proactively address pain points and engage with customers to minimize churn
  • User Adoption: Track usage metrics and offer tailored solutions to enhance engagement
  • Subscription Management: Oversee renewals, upgrades, and expansions in subscription models
  • Integration Support: Ensure smooth integration of SaaS products into client tech stacks
  • Feedback Loop: Gather user insights and collaborate with product teams for continuous improvement
  • Advanced Onboarding: Implement step-by-step onboarding with tailored support for enterprise clients
  • Data-Driven Decisions: Use analytics to track health scores and forecast revenue opportunities
  • Scalable Success: Design strategies for efficient onboarding and support at scale

For EdTech Industry:

  • Content Customization: Adapt learning solutions to diverse client needs (corporate or individual)
  • LMS Proficiency: Manage Learning Management Systems and educational platforms effectively
  • Engagement Metrics: Use data to improve course content and delivery
  • Educator Collaboration: Partner with educators to refine curriculum and teaching methods
  • Retention: Drive retention through targeted communication and timely support
  • Program Evaluation: Assess program success via feedback and outcome metrics
  • Virtual Learning Optimization: Enhance virtual learning environments for better engagement
  • Corporate Training: Provide tailored upskilling and reskilling programs for businesses

Certification

  • Learning & Development (L&D)
  • Product Management

Awards

  • Achieved highest recurring revenue and client retention at Spyne in 2023.
  • Maintained an 85% customer retention rate at Byju's through effective product management.
  • continuous key performer for last 6 months
  • They call me savior of churn accounts on floor

Timeline

Senior Customer Success Manager

Spyne
07.2022 - Current

B2B-Csm Manager

TeamLease
02.2022 - 07.2022

Product Expert

Byju's
08.2018 - 09.2021

Business Development Associate

Byju's
02.2018 - 08.2018

PGDM - Marketing & Operations

IILM Graduate School of Management

BSc - Botany (Honors)

Chhatrapati Sahu Ji Maharaj University

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Punya Sloka Parida