PURAN CHAND
BANGALORE
Summary
Accomplished Business Analyst with 8+ years of experience specializing in the debt collection and accounts receivable industry. Demonstrated expertise in leading complex projects, optimizing business processes, and implementing innovative solutions to enhance operational efficiency and mitigate risks.
Expertise encompasses system migration, end-to-end system implementation, and implementing digital solutions.
Recognized for delivering exceptional results, earning two promotions, a Retention Bonus, and multiple client appreciations. Awarded Best Business Analyst at ITC Infotech and recipient of a Gold Medal in MBA for academic excellence.
Overview
9
9
years of professional experience
Work History
Lead Business Analyst
Transworld Systems Inc.
04.2018 - Current
- Led digital channel management for 3 major US Banks, overseeing $10 million in delinquent accounts.
- Developed and executed a digital strategy that increased email collections by 20% and website revenue by 15%.
- Achieved a 12% increase in Email Open Rates through A/B testing on Subject Lines.
- Introduced Frictionless Links, resulting in an 8% increase in login rates.
- Implemented an Easy Payments system, simplifying payment processes and enhancing user experience.
- Managed risk and compliance to ensure adherence to FDCPA regulations across digital activities.
- Utilized QR codes in letter campaigns to drive traffic to the website, enhancing engagement.
- Launched chat-based customer service, providing real-time support to customers on the web platform.
- Developed segmentation models to identify high-value customers and tailor collection strategies.
- Increased Payer Conversion by 15% through targeted collection strategies.
- Managed migration to JSON XML-based file reporting system from SFTP/Tab Delimited formats for a major US Bank on AS/400 system.
Business Analyst
ITC Infotech
07.2015 - 03.2018
- Led the comprehensive deployment of Simphony, an advanced Ordering Management System, across prominent global hotel brands, ensuring seamless integration and operational efficiency enhancements.
- Collaborated with AINTU Inc. on a pilot initiative, delivering innovative solutions that optimized business processes and enhanced customer service capabilities.
- Orchestrated multi-variant campaigns for ITC Infotech spanning digital, print, and broadcast media, achieving heightened brand visibility and engagement across diverse channels.
- Managed and optimized digital marketing campaigns for major ITC products on Google Adwords and Facebook Ads, driving targeted customer acquisition and revenue growth.
- Conducted detailed data analysis using SQL queries and data visualization tools to identify trends, patterns, and insights crucial for strategic decision-making.
- Facilitated workshops and stakeholder meetings to gather requirements, define project scopes, and establish key deliverables for complex projects.
- Developed and documented standard operating procedures (SOPs) to streamline business processes and ensure consistency in project execution.
Education
Master of Business Administation (MBA) In Finance -
INTERNATIONAL SCHOOL OF BUSINESS AND MEDIA
PUNE, MAHARASHTRA03.2015
Bachelor of Commerce (B.Com. Hons.) In Finance -
BANARAS HINDU UNIVERSITY
VARANASI, UTTAR PRADESH03.2012
Skills
- Use Case Development
- User Acceptance Testing
- Software development life cycle - Agile, Waterfall Model
- SQL Proficiency
- Data Analysis
- Business process modeling
- Business intelligence tools - Power BI, MS Excel, MS Visio
- Data Mapping
- Gap analysis
- Product Management
- Requirements Gathering
- Stakeholder Management
- Project Management - JIRA
Accomplishments
- Coordinated with IT teams to design and implement custom applications tailored to improve dispute process flows, automated dialing strategies, SMS communications, and web chat functionalities, resulting in streamlined operations and enhanced customer interaction channels.
- Increased team productivity through effective communication, collaboration, and resource management strategies, contributing to a 15% improvement in operational efficiency.
- Optimized business operations through comprehensive analysis of current systems, identifying and implementing improvements such as the integration of Easy Payments and Frictionless Links, which reduced manual intervention and increased system automation by 20%.
- Successfully implemented Simphony, an Ordering Management System, across leading global hotel brands, improving operational efficiency and guest experience.
- Earned two back-to-back promotions and a Retention Bonus at TSICO for excellence.
- Received multiple client appreciations for implementing optimal solutions to business problems in a fast-paced environment.
- Received Best Business Analyst Award at ITC Infotech.
- Earned Gold Medal in MBA.
Languages
English
Fluent
Hindi
Fluent
Timeline
Lead Business Analyst
Transworld Systems Inc.
04.2018 - Current
Business Analyst
ITC Infotech
07.2015 - 03.2018
Master of Business Administation (MBA) In Finance -
INTERNATIONAL SCHOOL OF BUSINESS AND MEDIA
Bachelor of Commerce (B.Com. Hons.) In Finance -
BANARAS HINDU UNIVERSITY
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