Puran Singh Kiraula
Sr.Consultant
New Delhi,New Delhi
Summary
Having More than 16 yrs + Professional experience. Client Relationship, Customer Care, Management, Business Development, Channel Management, Operations Management, Inside.
Overview
2022
2022
years of professional experience
Work History
Deputy Manager Operations
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Channel Manager - Prepaid
Idea Cellular Ltd.
08.2006
- Responsible for handling prepaid channel sales - with 5 Distributors
- Coordinating with the marketing activities of the company with a team of marketing/sales professionals
- Supervising distribution team for retail sales penetration
- Planning and devising schemes for maintaining motivation level among team
- Ensuring customer satisfaction through regular market visits and Service Camps
- Interacting with other teams to facilitate accretion sales and cross selling
- Handling team of around more than 35 team members for the sales and backend
- Settling claims for channel partners and allocating product to channel partner and retail placement
- Ensuring of 100% compliance as per Telecom Directives & assuring timely despatches
- Instrumental in appointing new Distributor in a place of Non Performer Distributor in a specified territory to cover the distribution gaps
- Effectively enrolled 90% KRO outlets in the month of June 07
- Distinction of improving the utilization of BTS towers from 5% to 35% in Usage of Mobility & Data Card
- Won Excellence Award (Trip to Goa & Blackberry Handset) on highest target achievement.
Sr.Consultant
Talent Connected-Immigrations
12.2020 - 01.2022
- Counseling candidates and helping them to resolve their queries
- Understand the candidates eligibility and requirements and advise them on the available programme
- Advise candidates on the application process and language requirements
- Give clear and accurate information based on the abroad options, visa laws
- Follow up with candidates
- Promoting Stand alone Products and services amongst the clients
- Meet assigned targets
- Counseling and effective follow up with prospects
- Handling and supporting new team member's for there day to day client queries.
International Consultant.Immigration
Y-AXIS
04.2019 - 10.2020
- Conversion of leads via cold calls, emails, walk-ins
- Identify sales prospects and achieve the target monthly
- To provide regular follow up on enquirers received
- Provide consultation services to address potential clients interest in visas
- Preparing short-term and long-term sales plan, sales approaches, and strategies
- Consistently achieve revenue targets in line with team/organizational objectives
- Company branding for acquisition of new clients and leads
- To understand customer requirement and guiding them to the best of knowledge.
Sr. Manager-Luxury Sales
Cosmic Structures Ltd
04.2014 - 01.2016
- Managing portfolio for HNI Segment as per their need and requirement
- Meeting Corporate Clients for presentation on Corporate offers/special schemes on regular basis
- To develop the channel partner network on a regular basis across India
- Managing Key customer Relations and ensuring customer retention
- Work with investors directly to resolve their queries, questions, clarifications and advise them on the requisite process and services
- To ensure investor closure from end to end in co-ordination with the channel partner including the operational support, site visits
- Effectively track client follow-ups with quick Turnaround time for queries
- Travels to any city within India for meeting up with the investors and channel partners for closure of sales
- Guiding and training Partners to accomplish revenues and business targets
- Planning of new market activities as per project requirement
- Ensuring customer satisfaction through regular updates to customer on market trends and changes.
Area Sales Manager- Prepaid Sales
MTS Telecom
05.2011 - 04.2013
- Responsible for handling prepaid channel sales
- Coordinating with the marketing activities of the company with a team of marketing/sales professionals
- Supervising distribution team for retail sales penetration
- Planning and devising schemes for maintaining motivation level among team
- Ensuring customer satisfaction through regular market visits and Service Camps
- Interacting with other teams to facilitate accretion sales and cross selling
- Organizing outdoor camps as per requirement from channel partners
- Settling claims for channel partners and allocating product to channel partner and retail placement
- Ensuring of 100% compliance as per Telecom Directives
- Supporting team for market visibility of brand.
Area Sales Manager - Prepaid
Virgin Mobile Services
07.2008 - 03.2011
- Responsible for achieving primary/secondary/act targets through distribution channel
- Providing on-job-training to channel team members for day to day schemes
- Ensuring a high level of merchandising excellence for better territory visibility
- Assuring customer satisfaction through regular market visits and service camps
- Allocating product to channel partners and retail placement
- Planning and devising schemes for maintaining motivation level among team
- Involved in settling claims for channel partners.
Officer PrePaid (SMGroup)
Bharti Cellular Limited (Airtel)
01.2003 - 01.2006
- Handling complete end-to-end process of prepaid provisioning (Magic)
- Involved in timely & accurate reporting, process improvement and constant monitoring
- Ensuring successful testing of SIM cards
- Responsible for daily disconnection of magic cards in the billing systems
- Ensuring effective & timely resolution of complaints & reduction thereof
- Assuring 100% reconciliations before release of magic cards in the market
- Monitoring 100% SLA adherence of conversion & SIM change process, MEF compliance, SLA adherence of complaints & queries
- Handling MEF Barring / Unbarring
- Guiding prepaid provisioning team for day to day activities.
Officer Customer Care
Bharti Cellular Ltd. - CareTouch
12.2001 - 12.2003
- Coordinating with club royal (High Users) Elite and privileged accounts
- Organizing social / professional events for better customer interaction
- Preparing day to day MIS & shift rosters
- Supervising outsource call centre for Airtel Pre Paid card (Magic Card)
- Conducting Customer Care Process training for all new joiners
- Coordinating with sales lead generated at call centre & their follow ups towards Interacting with various CC client functions like sales & technical.
Education
Bachelor of Arts - undefined
Delhi University
Post Graduate Diploma in Sales & Marketing (PGDSM) - undefined
National Institute of Sales and Marketing
SWIFT Programme - undefined
NIIT
Skills
- Customer Services
- Sales Management
- Operation Management
- Team Management
Languages
Hindi
English
Punjabi
Haryanvi
Kumauni
Marwari
Custom
- Telcom
- RealEstate
- CustomerCare
- Immigration
- Inside sales
- IT sales operations
Timeline
Sr.Consultant
Talent Connected-Immigrations
12.2020 - 01.2022
International Consultant.Immigration
Y-AXIS
04.2019 - 10.2020
Sr. Manager-Luxury Sales
Cosmic Structures Ltd
04.2014 - 01.2016
Area Sales Manager- Prepaid Sales
MTS Telecom
05.2011 - 04.2013
Area Sales Manager - Prepaid
Virgin Mobile Services
07.2008 - 03.2011
Channel Manager - Prepaid
Idea Cellular Ltd.
08.2006
Officer PrePaid (SMGroup)
Bharti Cellular Limited (Airtel)
01.2003 - 01.2006
Officer Customer Care
Bharti Cellular Ltd. - CareTouch
12.2001 - 12.2003
Bachelor of Arts - undefined
Delhi University
Post Graduate Diploma in Sales & Marketing (PGDSM) - undefined
National Institute of Sales and Marketing
SWIFT Programme - undefined
NIIT
Deputy Manager Operations
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