PURBASHA PATTANAIK
Team Lead
Bangalore
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. I have been a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Team Lead
Connect and Heal Private Limited
Bangalore
07.2022 - Current
- Have worked in the Client Servicing team and have done various Training Modules
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Led and contributed to market and business development activities, identifying and pursuing new potential client service opportunities
- Delivered high level of service to customers in an effort to build upon future relationships.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Sr. Operations Executive
CLEARTAX
Bangalore
06.2017 - 06.2022
- Have acted upon the below roles as an Operation ExecutiveHandling Team and working with Clients and Chartered Accountants in coordination with other departments in the company to ensure end-to-end completion of the work as per project requirements
- Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned within the team
- Coordinating the Finance team to process the payment for CA's by updating the MIS and checking the raised bills and annexure
- Coached and trained team members
- Developed and shared best practices across company to align with objectives and quality standards
- Provided leadership to develop business plans and promote organizational vision
- Fostered positive relationships with customers to maximize satisfaction, retention and experience.
ACCOUNTS EXECUTIVE
K5 Data Solutions Pvt Ltd.
Bangalore
01.2016 - 05.2017
- Assisted in training and mentoring new account executives to aid overall team performance
- Preparing the reports of the team and publishing them accordingly.
Trainee Sales manager
RELIANCE INDUSTRIES
Bhubaneswar
01.2012 - 01.2013
- Handling Team and work
- Conducting training modules for the team
- Preparing the reports of the team and publishing them accordingly.
Education
SCHOOLING -
DAV
01.2007 - 01.2007
Higher secondary - undefined
C.H.S.E Odisha.
01.2007 - 01.2009
B.COM - undefined
P.N Autonomous College, Odisha.
01.2009 - 01.2012
LLB - undefined
UTKAL UNIVERSITY, BHUBANESWAR
01.2014 - 01.2017
Professional Training - undefined
Industrial accountant course at Institute of Computer Accounts, Bangalore.
01.2017 - 01.2017
Skills
Administrativeundefined
Interests
ART AND CRAFT
LISTENING MUSIC
COOKING
Timeline
Team Lead
Connect and Heal Private Limited
07.2022 - Current
Sr. Operations Executive
CLEARTAX
06.2017 - 06.2022
Professional Training - undefined
Industrial accountant course at Institute of Computer Accounts, Bangalore.
01.2017 - 01.2017
ACCOUNTS EXECUTIVE
K5 Data Solutions Pvt Ltd.
01.2016 - 05.2017
LLB - undefined
UTKAL UNIVERSITY, BHUBANESWAR
01.2014 - 01.2017
Trainee Sales manager
RELIANCE INDUSTRIES
01.2012 - 01.2013
B.COM - undefined
P.N Autonomous College, Odisha.
01.2009 - 01.2012
SCHOOLING -
DAV
01.2007 - 01.2007
Higher secondary - undefined
C.H.S.E Odisha.
01.2007 - 01.2009
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