PURBASHA SEN
OPERATIONS MANAGER
Ranchi
Summary
An experienced and dedicated Administrative and Operations Manager with a proven track record of successfully overseeing and coordinating daily operational functions. Skilled in optimizing processes, streamlining workflow, and increasing efficiency. Proficient in resource allocation, staff management, and budgeting. Strong leadership abilities with a focus on driving team performance and fostering a collaborative work environment. Adept at implementing best practices and ensuring compliance with policies and regulations. Seeking opportunities to utilize my expertise in driving organizational growth and success.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
3
3
Languages
Work History
Operations Manager
7dawn Solution Pvt Ltd
11.2024 - Current
- Planned and executed production and project operations for efficient workflow
- Oversaw daily activities and ensured timely reporting of work progress
- Managed material procurement and coordinated dispatch to clients
- Handled client interactions and effectively addressed their needs
Center operation manager
Pixel world TSOA
10.2021 - 10.2024
- Oversee daily operations of the education centre, ensuring smooth delivery of academic programs and student services for over 150 students.
- Lead and supervise a team of 5 educators, administrative staff, and support personnel, fostering a collaborative and performance-driven environment.
- Develop and implement centre policies, schedules, and academic frameworks aligned with curriculum standards and organizational goals.
- Coordinate student enrollment, orientation, and retention strategies to maintain and grow student numbers.
- Manage budgets, resources, and facilities to ensure operational efficiency and adherence to financial targets.
- Build strong relationships with parents, students, instructors, and external stakeholders to promote the centre's programs and reputation.
- Monitor and evaluate teaching quality, student progress, and overall centre performance; implement improvements as needed.
- Ensure compliance with local education regulations, health and safety standards, and accreditation requirements.
Administration Manager
ALETHIA INFOTEL
02.2018 - 09.2021
- Supervised and coordinated daily administrative operations, ensuring efficient office workflow and policy compliance.
- Managed and led a team of administrative professionals, overseeing performance, training, and productivity.
- Developed and implemented office procedures to streamline operations, resulting in improved efficiency and reduced overhead costs.
- Oversaw budgeting, purchasing, and vendor negotiations, achieving cost savings and maintaining high-quality service.
- Handled HR functions such as recruitment, onboarding, payroll coordination, and employee record management.
- Ensured compliance with organizational policies, legal requirements, and industry best practices.
- Prepared and presented regular reports to senior leadership on office performance, budget status, and staffing.
- Acted as liaison between departments and executive leadership, fostering effective communication and problem resolution.
Administration and Front Desk Executive
Albion InfoTel Pvt Ltd
03.2011 - 05.2015
- Welcomed and guided visitors, providing a professional and hospitable front desk experience.
- Managed all incoming calls, emails, and correspondence, routing them appropriately and addressing inquiries promptly.
- Oversaw office supplies inventory, initiated orders, and maintained communication with vendors and service providers.
- Organized meetings, appointments, and conference room bookings for both staff and management, ensuring seamless scheduling.
- Facilitated travel and accommodation arrangements for executives and staff, ensuring convenience and cost-effectiveness.
- Supported administrative tasks such as document filing, data entry, invoice processing, and meticulous record-keeping.
- Maintained cleanliness and organization of the reception area and common office spaces, creating a welcoming environment.
- Assisted HR and operations with streamlined onboarding processes and efficient event coordination.
Education
B.Com - Commerce
Binoba Bhave university
08.2010
Skills
Process Management
Timeline
Operations Manager
7dawn Solution Pvt Ltd
11.2024 - Current
Center operation manager
Pixel world TSOA
10.2021 - 10.2024
Administration Manager
ALETHIA INFOTEL
02.2018 - 09.2021
Administration and Front Desk Executive
Albion InfoTel Pvt Ltd
03.2011 - 05.2015
B.Com - Commerce
Binoba Bhave university
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