Purbasha Tripathy
Operation Manager
Bangalore
Summary
Dynamic Operations Manager with a proven track record at TCS Group, excelling in performance monitoring and process improvement. Enhanced customer satisfaction through strategic initiatives and empowered teams, achieving higher retention rates. Skilled in problem-solving and organizational management, driving productivity and operational efficiency while fostering a positive work environment.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Operations Manager
TCS Group
11.2018 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Implemented quality control systems to boost overall product consistency and reliability.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
Informatica Administrator
DELL
04.2012 - 10.2018
- Collaborated with cross-functional teams to ensure seamless data integration across enterprise systems.
- Supported continuous improvement efforts by proactively identifying areas for process enhancement and implementing changes accordingly.
- Assisted in capacity planning efforts by analyzing resource utilization trends and recommending appropriate infrastructure upgrades when needed.
- Enhanced Informatica performance by optimizing workflows, sessions, and mapping configurations.
- Supported business users with ad-hoc data requests, ensuring accurate information was provided in a timely manner.
- Conducted regular audits of Informatica repositories to ensure adherence to established naming conventions and coding standards.
- Improved overall ETL performance with thorough testing, tuning, and optimization of PowerCenter components.
- Enabled efficient code migration between environments by utilizing deployment groups and repository manager utilities effectively.
- Documented technical specifications for all developed ETL processes to facilitate knowledge sharing among team members.
- Implemented effective version control strategies for better management of code changes and releases.
- Streamlined reporting processes by automating manual tasks using PowerCenter Scheduler functionalities.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Created and updated database designs and data models.
- Set up and controlled user access levels across databases to protect important data.
Education
Bachelor in Technology - Electrical Engineering
EAST
ODISHA 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Organizational management
Process improvement
Timeline
Operations Manager
TCS Group
11.2018 - Current
Informatica Administrator
DELL
04.2012 - 10.2018
Bachelor in Technology - Electrical Engineering
EAST
04.2001 -
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