Summary
Overview
Work History
Education
Skills
Timeline
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Purbasha Tripathy

Operation Manager
Bangalore

Summary

Dynamic Operations Manager with a proven track record at TCS Group, excelling in performance monitoring and process improvement. Enhanced customer satisfaction through strategic initiatives and empowered teams, achieving higher retention rates. Skilled in problem-solving and organizational management, driving productivity and operational efficiency while fostering a positive work environment.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Operations Manager

TCS Group
11.2018 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Trained and guided team members to maintain high productivity and performance metrics.

Informatica Administrator

DELL
04.2012 - 10.2018
  • Collaborated with cross-functional teams to ensure seamless data integration across enterprise systems.
  • Supported continuous improvement efforts by proactively identifying areas for process enhancement and implementing changes accordingly.
  • Assisted in capacity planning efforts by analyzing resource utilization trends and recommending appropriate infrastructure upgrades when needed.
  • Enhanced Informatica performance by optimizing workflows, sessions, and mapping configurations.
  • Supported business users with ad-hoc data requests, ensuring accurate information was provided in a timely manner.
  • Conducted regular audits of Informatica repositories to ensure adherence to established naming conventions and coding standards.
  • Improved overall ETL performance with thorough testing, tuning, and optimization of PowerCenter components.
  • Enabled efficient code migration between environments by utilizing deployment groups and repository manager utilities effectively.
  • Documented technical specifications for all developed ETL processes to facilitate knowledge sharing among team members.
  • Implemented effective version control strategies for better management of code changes and releases.
  • Streamlined reporting processes by automating manual tasks using PowerCenter Scheduler functionalities.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Created and updated database designs and data models.
  • Set up and controlled user access levels across databases to protect important data.

Education

Bachelor in Technology - Electrical Engineering

EAST
ODISHA
04.2001 -

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Organizational management

Process improvement

Timeline

Operations Manager

TCS Group
11.2018 - Current

Informatica Administrator

DELL
04.2012 - 10.2018

Bachelor in Technology - Electrical Engineering

EAST
04.2001 -

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Purbasha TripathyOperation Manager