PURBASHREE ROY CHOUDHURY
KALYANI
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Senior Client Service Representative
CORDLIFE SCIENCES INDIA PVT LTD
KOLKATA
02.2019 - Current
- Provided pricing and product information to clients.
- Maintained customer records in the database system.
- Provided customer service support to clients in a timely and efficient manner.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Master of Science - Microbiology
GURUNANAK INSTITUTE OF PHARMACEUTICAL SCIENCE
KOLKATA01-2019
Bachelor of Science - Microbiology
GURUNANAK INSTITUTE OF PHARMACEUTICAL SCIENCE
KOLKATA01-2017
HIGHER SECONDARY
THE BHAWANS PROMINENT SCHOOL
INDORE01-2013
Secondary Education
THE BHAWANS PROMINENT SCHOOL
INDORE01-2011
Skills
- Microsoft Word
- Project Planning
- Excellent Communication
- Active Listening
- Friendly, Positive Attitude
- Microsoft Office
- Good Telephone Etiquette
- Client profile building
- Sales experience
- Strong leadership
- CRM system updates
- Follow-up skills
- Communication Skills
- Problem-solving abilities
- Senior leadership support
- Teamwork skills
- Sales Techniques
- Customer Relationship Management
Accomplishments
- Secured I st Position in Rastra Bhasa Competition, St. Xavier’s School,Mumbai, 2005.
- Secured II nd Position in Slogan Writing Competition, Central Model School,Kalyani, West Bengal, 2009.
- Secured II nd position at Article Writing Competition in 2012 at The Bhavans Prominent School, Indore.
- Participated in 13th Science Olympiad, The Bhavan's Prominent, Indore, Madhya Pradesh,2011.
- Certificate of Appreciation for participating in Kaleidoscope 2012 at The Bhavans Prominent School,Indore.
- Participated in Poster Competition for Extraction of Silver from Waster X-Rays at Hiralal Majumdar Women College.
Languages
English
First Language
Hindi
Beginner
A1
Bengali
Beginner
A1
HOBBIES
- Travelling
- Reading
- Photography
- Listening to Music
MY STRENGTHS
- Integrity and hardworking
- Positive attitude
- Willingness to learn
- Interest to work as a Team
- Perseverance
MY WEAKNESSES
- Simplicity
- Sacrifice for others
- Trusting people
- Foody
- Attending Gymnasium daily
REFERENCES
- Mrs. Sailakshmi V. General Manager – New Product Development. United Breweries Limited. Bengaluru.India.Contact 9845340205
- Mr. Rajesh Halder. Manager – Process. Associated British Foods. Contact – 9903676680
- Mr. Vikas Kaushal. Assistant Vice President. UBL. Aurangabad Contact – 9923586127
Timeline
Senior Client Service Representative
CORDLIFE SCIENCES INDIA PVT LTD
02.2019 - Current
Master of Science - Microbiology
GURUNANAK INSTITUTE OF PHARMACEUTICAL SCIENCE
Bachelor of Science - Microbiology
GURUNANAK INSTITUTE OF PHARMACEUTICAL SCIENCE
HIGHER SECONDARY
THE BHAWANS PROMINENT SCHOOL
Secondary Education
THE BHAWANS PROMINENT SCHOOL
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