Purna Chandra Bommisetty

HCL Technologies (Volvo)

The Volvo Group (VOLVO) is a Swedish multinational manufacturing company headquartered in Gothenburg. While its core activity is the production, distribution, and sale of trucks, buses, and construction equipment, Volvo also supplies marine and industrial drive systems, and financial services.

1. Strong knowledge of ServiceNow (SNOW) and incident management systems, supporting global clients remotely.
2. Experience in ticket creation, resolution, and routing, ensuring proper issue resolution and business requirement analysis.
3. Managed a team of around 60 people, providing process training to new members.
4. Facilitated the rollout of new applications and modules to enhance technical operations.

• Identify, escalate, and track project issues, ensuring timely resolution and smooth execution while providing regular updates to stakeholders via Daily Status Reports (DSR).
• Troubleshoot and resolve issues using Root Cause Analysis (RCA) to improve testing tools and processes.

• Consistently exceeded set goals through application of industry best practices in various areas.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.