Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Accomplishments
Timeline
Generic

PURNA PRASHANTH SANA

KADAPA

Summary

ASSOCIATE CLOUD ENGINEER To become a successful professional in the field of information technology and to work in an innovative and competitive work atmosphere. Contribute substantially to achieve corporate objectives and utilizing my experience towards the growth of organization and myself. Hardworking and reliable with strong ability in particular task. Highly organized, proactive and punctual with team-oriented mentality. skilled at leading cross-functional teams. Remarkable relationship building, decision making and communication skills. Drives software process improvements that enable progressively increased team efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SENIOR SOFTWARE ENGINEER

AETNA LIFE INSURANCE & CVS HEALTHCARE, TECH MAHINDRA LIMITED
HYDERABAD
09.2021 - Current
  • Adhere to ITIL guidelines for incident and problem management by using Service now ticketing tool
  • Being a part of On-Call as Primary under Escalation Matrix and Worked on outages with the help of Onsite team
  • Maintaining V-Disk's and Responsible for Deploying Security Patch updates & Addressing issues related to V-Disk's
  • Performing both MCS and PVS Patching on Monthly Basis
  • Maintaining the threshold and implementation of load balance with the pool, checking on the master image
  • Managing cloud desktops and application deployment using SCCM (system center configuration manager)
  • Creation, Assignment and removal of machines, VM replacement, application migration, Data backup, VM deletion
  • Worked on Both Linked and Full Clones VMs
  • Using HP Device Manager & Dameware we manage thin client
  • Installing 1912,22.06 versions of Citrix Virtual Delivery Agent on Citrix VMs and VMware Horizon Agent 7.13.1 version on VMware VDIs
  • VNC's, Persona Management & Responsible for addressing Profile related issues
  • Executing machines to deletion after the users got terminated from the organization
  • Citrix 6.X XenDesktop Support / Troubleshooting / Administration in a relationship to able to support Virtual Machines be at XenApp or XenDesktop ones
  • Responsible for Sending health check reports on both environments Citrix and VMware on daily basis
  • Working on Multiple Issues related Virtual machines and Creating SOPs for the respective issues which helps to teams in future purpose

SENIOR ASSOCIATE

PRICEWATERHOUSECOOPERS INTERNATIONAL LIMITED
- Current
  • Use the Service Now ticketing tool to manage incidents and problems in accordance with ITIL criteria
  • Working on Incidents, Requests and Change requests which are received under Daas OPS team
  • I was given the organization's “STAR & R Client Appreciation Award” for my outstanding achievement
  • Providing L2/L3 Support over the Windows 365 Cloud PCs
  • Maintaining Intune admin console and provisioning Cloud PCs for the requested users for the respective provisioning policy groups
  • Migrating Application from VMware Workspace one to Intune console
  • Creating windows applications in Intune and making them available in Company portal for users in their Cloud PCs
  • Making Changes and updating the group policies for the respected organizational units based on Change requests created to perform the activity
  • Involved in the Microsoft Entra ID maintenance, PKI End points on monthly basis and performing all the health, Sanity checks from our DAAS OPS End
  • Providing End to End support on Cloud PC issues for the end users
  • Working on all types of Complex issues related to application installation and launching related issues
  • Driving them in correct path and sticking with user until the resolution
  • Creating and Maintaining KB's and SOP documents for unknown issues which helps team for future purpose
  • Onboarding all the territories over the environment and helping users in getting assigned with W365 Cloud PCs with in the stipulated time
  • Performing RBAC territory Changes as per the requests from engineering team and working on them in the creation of Scope tags, Scope groups etc
  • Over tenant Admin in Intune Console
  • We use Azure portal for daily basis and moving the Cloud PCs subnet to SNI Subnet, as per the requests from end user if they need SNI cloud PC

SOFTWARE ENGINEER

CITIBANK, WIPRO TECHNOLOGIES
CHENNAI
11.2015 - 09.2021
  • Provisioning VMware Horizon VDI and entitling to end users (Pooled desktop and Static desktop) & managing and maintaining the Virtual Hosts, VDI's, Machine catalog and Delivery Groups
  • Installing VMware Horizon agent 7.1, 7.2 ,7.6 & 7.10 in end user VDI's
  • Trouble shooting NIC, HDD, Memory, CPU related issues, web based and installed application issues, Profile related issues & connectivity and latency issues on Horizon VDI's
  • Effectively working on Disk cleanup/upgrades in VDI's on weekly basis
  • Migrating Virtual machines with respect to Clusters, Hosts and Data store
  • Performing regular health check on Desktop pools and data stores in View admin
  • Troubleshooting issues with office applications (Office 2016 &O365) and rolling back the Wave groups to site wave group with L3 Confirmation
  • Troubleshooting Slowness, Performance issue by using Kibana, Diagnostic tool in End user VDI's
  • Deploying application packages in Horizon VDI using HPCA and SCCM & Performing patch activities on target devices over the Weekend
  • Registering and Brokering the VDI machines to end users using Citrix Studio & Troubleshooting the application related issues on end user machines using MSRA

Education

Bachelor of Arts - COMMERCE

SRI VYSHNAVI DEGREE COLLEGE
KADAPA, ANDHRA PRADESH
04.2015

Skills

  • Active Directory
  • Service Now
  • VSphere Client
  • Resolve IT
  • Client Distribution Portal
  • HP Device Manager
  • Dameware
  • Auto Build tool
  • SIM tool
  • Citrix Director & Studio
  • SCVMM 2016 console
  • LINUX
  • System Center Configuration manager
  • Microsoft Azure Portal
  • One Identity & Cyber Ark
  • Kibana
  • Systrack
  • Aternity
  • Azure Cloud
  • Remote Tech Station
  • HPCA
  • Holmes Automation
  • CITI Diagnostic Tool
  • Virtual Admin Utility & Cleanup Utility
  • Splunk
  • SGIC Citrix Provision
  • Ivanti Workspace Control 20231
  • Hewlett Packard Client Automaton
  • Microsoft Intune
  • Azure Portal
  • Software Applications
  • Remote Desktop Client & Connection
  • Entrust Identity Desktop

Certification

  • Microsoft Azure introduction Trainings (Associated with Wipro)
  • VMware vSphere (Version 6.0) Trainings Associated with Catapult Training (Digiterati)
  • UIPATH RPA Developer Foundation (Associated with UIPATH)
  • Automation Ninja (Associated with Tech Mahindra)

Additional Information

Overall 8+ Years of IT experience in Infrastructure support Experience in VMware Horizon 7.0 & 7.13 Experience in Citrix XenDesktop 7.6 & XenApp 6.5 (Cloud & On-Prem) Experience in Incident, Change & Problem Management - Service Now Experience in Azure Cloud. Microsoft Intune Admin and managing Intune Console with all the Cloud PC provisioning and Application creation.

Languages

  • English, Full Professional
  • Telugu, Native/ Bilingual
  • Tamil, Professional

Accomplishments

  • Received Best Employee Award in WIPRO Organization for Work excellence.
  • Received Client Appreciation Award in PWC Organization for my Excessive efforts and contributions towards Client and User Satisfaction

Timeline

SENIOR SOFTWARE ENGINEER

AETNA LIFE INSURANCE & CVS HEALTHCARE, TECH MAHINDRA LIMITED
09.2021 - Current

SOFTWARE ENGINEER

CITIBANK, WIPRO TECHNOLOGIES
11.2015 - 09.2021

SENIOR ASSOCIATE

PRICEWATERHOUSECOOPERS INTERNATIONAL LIMITED
- Current

Bachelor of Arts - COMMERCE

SRI VYSHNAVI DEGREE COLLEGE

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