Purnesh Singh

Revenue Generation & Business Growth Sales & Market Expansion Training & Team Development Operations Management Content & Product Involvement Market Research & Product Strategy

• Scaled regional revenue from ₹30 lakh to ₹3 crore, leveraging strategic sales planning and deep market penetration.
• Identified new market opportunities, forged strong B2B relationships, and introduced targeted campaigns to drive consistent year-on-year growth.
• Oversaw business operations across Rajasthan, Gujarat, and Haryana, managing distributor and institutional networks effectively.
• Developed and executed state-wise sales strategies, ensuring alignment with local educational boards and curriculum requirements.
• Conducted training sessions and workshops for educators and the internal sales force, boosting product knowledge, presentation skills, and closing techniques.
• Mentored and guided new team members, resulting in improved sales productivity and regional performance.
• Managed day-to-day operations, including order processing, inventory control, delivery coordination, and after-sales support.
• Ensured smooth coordination between field teams, warehouse, logistics, and customer service departments.
• Actively contributed to the content development and review process, ensuring alignment with educational standards and teacher requirements.
• Collaborated with editorial and design teams to enhance product appeal and relevance in competitive markets.
• Conducted detailed market surveys to understand educator and student needs, feeding insights into the product development pipeline.
• Played a pivotal role in launching region-specific educational products based on research-driven recommendations.

Ownership of Sales, Marketing, Operations, and Customer/Student Experience for a given business.

Sales

• To achieve given revenue and sales targets of particular business.
• To take care of month-wise revenue collection and to ensure follow- up is done for outstanding payments. Furthermore, to ensure that refund and left-out cases are kept to minimum.
• Set and monitored annual budgets for departments and entire business
• Established and managed monthly, quarterly and yearly sales plans
• Increased sales by building strong customer relationships and providing excellent service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Marketing

• To organize and run multiple BTL campaigns and events to generate relevant leads from target group.
• To ensure high foot fall at center through our campaigns.
• To segregate designated area as per our target group to ensure maximum productivity from marketing executives.
• To ensure effective branding of organization is done through various mediums as and when required after thorough negotiation with vendors.

Operations

• To handle day to day branch operations & ensure coordination between all departments.
• To ensure smooth flow of business from first engaging customer to providing them with best academic experience post sales.
• To organize workshops, scholarship tests and walk-in drives at center.

Customer Service

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• To handle student's and parent's issues and concerns and give solutions and retain them. Also, to be proactive to reach out to parents for continuous feedback in order to ensure customer satisfaction & optimum results
• Ensuring that business unit gets good NPS through continuous improvements on reviews.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures

• To achieve given revenue and sales targets of particular business
• To ensure recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
• To handle branch operations & provide support to all other departments with and related issues
• To handle students' and parents' issues and concerns and give solutions and retain them. Also, to be proactive to reach out to parents for continuous feedback in order to ensure customer satisfaction & optimum results
• To ensure effective branding of the organization and events is done through various mediums as and when required after thorough negotiation with vendors
• To make proper utilization of reports and its effective analysis for Strategic thinking and execution- To ensure the motivation of the team, coordination between team members and working towards the organizational goal. Takes ownership of the Employees' performance and retention
• To update (Verbally and/or written) your Reporting Manager on a routine basis for all relevant issues in marketing and HO
• To ensure that branch is Corporate Guidelines Compliant
• To take care of month-wise fee collection. Also to monitor pending fees and ensure follow- up is done for outstanding payments. Moreover, to ensure that refund and left-out cases are controlled to the minimum
• Adherence to all admin and academic compliance necessary for smooth functioning of the business- Ensuring that the business gets a good audit rating Responsible for daily and fortnightly update
• To maintain accurate records- Responsible for your allocated workload and must meet all targets as agreed with your Reporting Manager. The incumbent must contribute towards the smooth running of the organization
• Generated new business with marketing initiatives and strategic plans.
• Worked to build relationships with customers and built potential for additional sales.
• Increased sales and customer satisfaction through personalized servicing.
• Streamlined sales processes to reduce inefficiencies and improve overall productivity.

• Acquisition of new customers and managing existing ones
• Handing Client's Investment Portfolios and guiding them to building suitable wealth
• Customer handling, Customer service and Sales are major work
• Major Products worked on Equities, Mutual Funds, Bonds, Fixed Deposits, Insurance covers
• Managed over 50 customer calls per day.' or, "Increased sales by 10%
• Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
• Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
• Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
• Actively participated in industry events and conferences to maintain a visible presence within the community, promoting the bank''s reputation as a trusted financial partner.

• Handling zone and more than 100 outlets for branding
• Improved project efficiency with thorough planning, organization, and execution of assigned tasks
• Conducted market research to identify potential business opportunities and areas for improvement in existing services
• Developed relationships with wide range of employees, customers and vendors
• Managed multiple projects concurrently while maintaining strict deadlines and quality standards
• Prepared Excel spreadsheets with data used to create visuals such as graphs.