Purnima Banga
Senior Project Coordinator
Gurgaon
Summary
Dynamic Senior Project Coordinator with a proven track record in driving cross-functional collaboration and optimizing project delivery to align with organizational goals. Committed to contributing meaningfully to a forward-thinking organization while continuously enhancing leadership, planning, and execution skills. Passionate about fostering growth and delivering measurable impact through strategic project management and effective team engagement. Eager to leverage extensive experience in creating innovative solutions that propel project success and organizational excellence.
Overview
8
8
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Project Coordinator
Gallagher
03.2024 - Current
- Developed and maintained detailed project schedules, milestones, and deliverables.
- Supported project managers in tracking progress and resolving bottlenecks.
- Collaborated with stakeholders to gather and document functional and non-functional requirements.
- Created and maintained BRDs to ensure alignment between business needs and technical solutions.
- Assisted in developing test plans and test cases in collaboration with QA teams.
- Monitored testing activities and ensured timely defect resolution.
- Coordinated UAT and CAT cycles with clients and internal teams.
- Facilitated feedback collection and ensured all acceptance criteria were met.
- Acted as a primary point of contact for clients throughout the project lifecycle.
- Scheduled and led client meetings, status updates, and feedback sessions.
- Maintained comprehensive project documentation including meeting minutes, risk logs, and change requests.
- Generated weekly and monthly status reports for internal and external stakeholders.
- Worked closely with development, QA, design, and business teams to ensure seamless execution.
- Supported resource allocation and task prioritization.
- Utilized tools like MS Project, Jira, Azure DevOps, and Excel for project tracking and documentation.
- Maintained shared dashboards for real-time visibility.
Web Content Coordinator
Gallagher
01.2023 - 03.2024
- Manage and coordinate content updates to the company intranet and onboarding portals.
- Maintain a sound site navigation (information architecture).
- Review and manage content submissions by site stakeholders in Human Resources, IT and business areas.
- Maintain and update business requirements documents for permission, membership group, and other relevant updates.
- Keep track of software issues and assign them to developers.
- Conduct quality assurance, approve updates returned by the developers, and publish changes via the site administration system.
- Occasionally make simple updates using content management system.
- Lead projects to improve sections of the portal or deliver new tools through the site.
- Coordinate site governance including periodically contacting high-level executive sponsors for updated content.
- Train site stakeholders and subject-matter experts to use the content management system and site administration functionality.
Quality Auditor (Sales)
WhiteHat Jr
08.2021 - 01.2022
- Owning the audit, quality assurance, and process efficiency function.
- Identifying areas of improvement in sales conversion by both product intervention and process intervention.
- Ensuring that there are no leakages to improve the Operations funnel.
- Ensuring that the audit results and findings are conveyed to the stakeholders for both corrective and preventive actions.
- Ensuring high-quality standards in terms of Operations experience of the leads.
Presales Consultant (User-Engagement)
WhiteHat Jr
08.2021 - 01.2022
- Developing solutions and organising, planning, creating & delivering compelling proof of concept demonstrations.
- Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.
- Managing the presales of the courses by ensuring clients take the free trials and ensuring that they are satisfied, thus making them interested in the product, which helped the sales team sell them easily..
- Working closely with Sales to ensure successful closure of the sales process.
- Liaising with Product Managers to provide feedback from clients about product requirements.
- Keeping abreast of market trends, product and competitor landscapes, and ensuring clients have a smooth journey.
Relationship Manager – Student Engagement (Operations)
WhiteHat Jr
03.2021 - 08.2021
- Accountable for the entire journey of the student with WhiteHat Jr.
- Student Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.
- To manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Make daily trackers for student operations team as well as manage daily in bound/outbound email & call flow.
- To communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
- To Contribute to team effort by accomplishing related results as needed.
Technical Analyst (Concierge Executive)
WhiteHat Jr
09.2020 - 03.2021
- Represent our company’s products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet the needs.
- Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
- Answer technical and service questions about the product.
- Troubleshooting Network and Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices.
- Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
- Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience and detail obsession to maintain call logs.
Senior Executive Quality Analyst
FIS GLOBAL BUSINESS SOLUTIONS INDIA Pvt. Ltd.
01.2018 - 02.2019
- Responsible for monitoring US representatives and ensuring that proper resolution has been provided to the customers and clients and ensuring that they are satisfied.
- Responsible for evaluating and taking feedback sessions of the US representative to ensure quality.
- Maintaining relationships with all potential and existing clients ensuring proper servicing as per their requirements.
- Responsible for handling Calibration with other Quality Analysts from US to discuss the parameters for evaluations and ensuring all the analysts are calibrated and discuss about adding or removing parameters.
- Responsible for guiding new batch of US representatives about quality parameters.
- Responsible for maintaining daily, bi-monthly, and monthly reports and ensuring quality targets are achieved.
- Responsible for data reporting to the management and also providing new ideas to the management which can help improve quality as an overall parameter keeping intact the clients requirements.
US Client and Customer Support Representative
FIS GLOBAL BUSINESS SOLUTIONS INDIA Pvt. Ltd.
08.2017 - 01.2018
- Handling clients and customers onboarding and retention process with respect to the specific product.
- Ensuring client and customer satisfaction with continuous follow-up as per requirement.
- Responsible for resolving issues such as lost and found, issuing, registering, change of address, reloading in context to the product.
- Responsible for handling disputes and ensuring the dispute is settled in client’s favour.
- Responsible for handling US customers for the particular client such as SWIFT and ensuring all the queries are properly resolved.
- Responsible for proper documentation to avoid and any kind of misunderstanding and any communication gap and ensuring safety of all records and information of US clients and customers.
Education
MCA -
Panjab University
01.2017
BCA - undefined
MCM DAV College for Women
01.2014
12th - undefined
DAV SR SEC Public School
01.2011
10th - undefined
Convent of Jesus and Mary
01.2009
Skills
- Waterfall methodology
- Agile methodology expertise
- Kanban workflow optimization
- Hybrid approaches
- JIRA
- Microsoft Project
- DevOps Azure
- Effective stakeholder engagement
- Cross-functional team coordination
- Project documentation
- Testing (UAT & CAT)
- BRD Development
- Customer service expertise
- Quality Assurance
Certification
PMP Certification Training Course – Completed formal training for the Project Management Professional (PMP) certification; currently preparing to sit for the PMP certification exam
Interests
Reading books
Debating
Solving puzzles
Interacting with people
Exploring new places and cuisines
Timeline
Senior Project Coordinator
Gallagher
03.2024 - Current
Web Content Coordinator
Gallagher
01.2023 - 03.2024
Quality Auditor (Sales)
WhiteHat Jr
08.2021 - 01.2022
Presales Consultant (User-Engagement)
WhiteHat Jr
08.2021 - 01.2022
Relationship Manager – Student Engagement (Operations)
WhiteHat Jr
03.2021 - 08.2021
Technical Analyst (Concierge Executive)
WhiteHat Jr
09.2020 - 03.2021
Senior Executive Quality Analyst
FIS GLOBAL BUSINESS SOLUTIONS INDIA Pvt. Ltd.
01.2018 - 02.2019
US Client and Customer Support Representative
FIS GLOBAL BUSINESS SOLUTIONS INDIA Pvt. Ltd.
08.2017 - 01.2018
BCA - undefined
MCM DAV College for Women
12th - undefined
DAV SR SEC Public School
10th - undefined
Convent of Jesus and Mary
MCA -
Panjab University