Purnima Bhatia
Enterprise Account Manager
Gurgaon,Haryana
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.
Analytics-driven Enterprise Account Executive prioritizing tasks to build healthy customer pipeline. Proven to make successful presentations that draw in new business opportunities. Outstanding skill in account development and revenue generation. Proven record in landing and satisfying high-value business accounts. History of managing a $20Mn+ book of business and consistently pursuing new prospects.
I am a goal-driven sales professional with solid background in account management, sales and service. Extensive experience in tech products and services. Highly motivated to increase revenue through proactive lead generation and cross-selling opportunities.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
5
5
Certificates
Work History
Key Account Director
New Relic, Inc
05.2021 - Current
- What Full-Stack Observability Requires Today
- Create a single source of truth for multiple enterprises with the three core elements of full-stack observability
- As an Enterprise Account director my role is to manage the existing named accounts and also work with fast growing Startups/Unicorns and Established
- Enterprises in the Indian/Asian/European ecosystem who are running their businesses digitally and trying to scale and grow in this highly competitive/ dynamic market
- Page 1 of 4
- Purnima Bhatia - page 1
- New Relic One helps businesses to build a more perfect software
Account Manager
MongoDB
05.2019 - 12.2019
- 1 year 6 months)
Account Manager
Team Computers
02.2018 - 12.2019
- Establish lasting relationships with senior executives and decision-makers
- Help educate customers on the value of Team's partnership throughout their adoption cycle
- Build awareness at all levels of an organization
- Identify customer needs to ensure customer success with special emphasis on signup, upgrade, and renewal
- Collaborate with other members of the sales team (solutions engineers, customer success managers, leadership, etc.) to build strategic adoption plans for customers
- Prepare and educate customers on new features and releases
- Monitor and identify adoption and utilization trends
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Handle all customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries
- Drive revenue through proactive outreach to key accounts
- Qlik
SDR APAC
08.2017 - 02.2018
- Qlik is a leader in business discovery and data visualization
- The difference between us and the rest of the competition is we are not just a pretty front end and we are built on a unique database engine allowing you to see the whole story within your data
- Responsibilities:
- Identify opportunities in assigned territories via prospecting, cross-selling and up-selling
- Actively manage the progression of sales opportunities
- Actively team with business partners and technical sales team to successfully close opportunities
- Purnima Bhatia - page 2
- Commit to and deliver results based on monthly targets/forecasts
- Develop an effective territory plan and manage securing software sales revenue and customer satisfaction through targeted proactive sales campaigns
- Account Brand Manager for all existing customers in assigned territories
Business Development Manager
IRT Digital Analytics
Noida
01.2014 - 06.2017
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Senior Credit Analyst
American Express
Gurgaon
07.2011 - 06.2014
- Conducted presentations to upper management and executive teams for loan recommendations.
- Improved understanding of financial statements, which helped in assessing risk.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at same time.
- Evaluated customer credit data to determine level of risk involved in money lending.
Senior Solutions Consultant
Dell
Gurgaon
09.2008 - 01.2011
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Collected customer satisfaction data via surveys and other measures.
- Evangelized for update on Dell products following introduction of new features or updated specifications.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Developed post-sale technical processes for technical support and customer success
Education
Master of Business Administration (M.B.A - Marketing
Manipal Academy of Higher Education, Niketan
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Board of Technical Education
Govt. College Faridabad 06.2005 - 06.2008
Skills
Revenue generating activitiesundefined
Certification
Jul 2011 - Jul 2012 (1 year 1 month)
Timeline
Key Account Director
New Relic, Inc
05.2021 - Current
Account Manager
MongoDB
05.2019 - 12.2019
Account Manager
Team Computers
02.2018 - 12.2019
SDR APAC
08.2017 - 02.2018
Business Development Manager
IRT Digital Analytics
01.2014 - 06.2017
Senior Credit Analyst
American Express
07.2011 - 06.2014
Senior Solutions Consultant
Dell
09.2008 - 01.2011
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Board of Technical Education
06.2005 - 06.2008
Master of Business Administration (M.B.A - Marketing
Manipal Academy of Higher Education, Niketan
Jul 2011 - Jul 2012 (1 year 1 month)
Senior Executive
Dell International Services India Private Limited
Jul 2008 - Jan 2011 (2 years 7 months)
Purnima Bhatia - page 3
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