Purnima Pandey
Durgapur
Summary
Experienced Assistant Manager with a strong track record in leading large teams to achieve operational excellence and improve service delivery. Skilled in developing strategies that enhance productivity, foster employee development, and ensure workplace safety. Excels in fast-paced environments, demonstrating exceptional problem-solving and team-building abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wipro
Kolkata
07.2023 - Current
- Project Google (Trust and Safety)
- Analyzed customer data to identify trends and opportunities for improvement in real-time.
- I interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted in the development of operational strategies to ensure efficient, productive operations.
- Conducted regular performance reviews for employees to identify areas for improvement.
- It ensured compliance with safety regulations and company policies.
- I have created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful situations.
- Reviewed employee performance, and provided ongoing feedback and coaching to drive performance improvement.
Team Leader
Wipro
Kolkata
06.2022 - 06.2023
- Project Optum (Enrollment)
- Directed a team of 40 in scrutinizing online transaction risks, significantly reducing fraud instances.
- Implemented a Six Sigma project that addressed ongoing challenges, boosting project efficiency and team capability.
Sr. Associate
Wipro
Kolkata
05.2020 - 06.2022
- Fostered a collaborative team environment, mentoring junior associates and enhancing team productivity through strategic project management.
Associate
Wipro
Kolkata
11.2018 - 04.2020
- Increased customer satisfaction by resolving complex issues, and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, and pitching in to assist others with project duties.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
Higher Secondary in Commerce -
Modern High School
DurgapurB.Com -
TDB College
Raniganj, WBSkills
- Six Sigma
- Conflict Resolution
- Strategic Planning
- Advanced Excel
- Data AnalysisTask delegation
- Employee engagement
- Recruiting and interviewing
- Employee scheduling
- Employee performance evaluation
- Team motivation
- Employee Supervision
- Policy enforcement
- Operations management
- Time management
- Coaching and mentoring
- Project management
Accomplishments
- Best Performance - Wipro
- Trailblazer Award - Wipro
- Manager High-five Award 1
- Manager High-five Award ( Additional Business)
- Attrition Champion
Certification
Lean Expert
Timeline
Assistant Manager
Wipro
07.2023 - Current
Team Leader
Wipro
06.2022 - 06.2023
Sr. Associate
Wipro
05.2020 - 06.2022
Associate
Wipro
11.2018 - 04.2020
Higher Secondary in Commerce -
Modern High School
B.Com -
TDB College
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