Purnima Singha
Customer Support
Bengaluru
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Language
1
1
year of professional experience
Work History
Community Manager
Gampe Tamasha Technology Pvt Limited
04.2025 - Current
- Led customer service team in resolving complex inquiries and enhancing customer satisfaction.
- Trained and mentored new team members on best practices and company policies.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Facilitated regular team meetings to discuss challenges, share insights, and foster collaboration.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
Education
High School Diploma -
04.2001 -
Diploma in Computer -
04.2001 -
Skills
Staff training
Relationship building
Leasing and sales
Customer support
Client service and support
Team Training
Sales support
Customer service
Problem-solving
Active listening
Timeline
Community Manager - Gampe Tamasha Technology Pvt Limited
04.2025 - Current
Govt Girls Higher Secondary School - High School Diploma,
04.2001 -
Sandhiya Computech - Diploma in Computer,
04.2001 -