Purnima Sood

• Devised assessment tools and calibration benchmarks to measure progress in language proficiency, enabling data-driven refinements to curriculum and instructional strategies.
• Formulated comprehensive training modules for faculty development initiatives and students curriculum, focusing on pedagogical frameworks and evidence-based instructional practices to elevate educational standards.
• Revamped curriculum outlines by integrating global standards and emerging methodologies, ensuring alignment with institutional objectives and contemporary educational trends.
• Delivered Soft Skills training on communication, teamwork, leadership, interview skills, and workplace etiquette.
• Conducted spoken English improvement sessions and personality development programs.
• Prepared students for campus placements through mock interviews, GDs, and presentation practice.
• Provided personalized feedback and coaching to enhance employability skills.
• Collaborated with the Training & Placement Cell to align training with industry requirements.
• Oversaw planning, scheduling, and execution of academic/training programs across multiple batches or departments.
• Coordinated between faculty, trainers, and administrative teams to ensure smooth operations.
• Monitored class delivery, attendance, and adherence to curriculum timelines.
• Managed communication between department heads, trainers, and students for updates and issue resolution.
• Compiled and maintained reports on program progress, faculty performance, and student engagement.
• Ensured compliance with university policies, quality standards, and academic guidelines.
• Facilitated onboarding, briefing, and support for new trainers or coordinators.

• Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
• Monitored growth and development of individual soft skills.
• Held specific workshops for 50+ people.
• Performed research on implementation and success of training methods and techniques to create well-rounded skills development program.
• Facilitated interactive training sessions to enhance customer engagement techniques and elevate service delivery standards across diverse client accounts.
• Developed comprehensive feedback systems to ensure continuous improvement in communication skills and conflict resolution among team members, positively influencing overall client satisfaction metrics.
• Streamlined onboarding processes by designing structured orientation programs, equipping new hires with essential interpersonal tools to support service consistency and accelerate time-to-productivity.

• Monitored growth and development of individual soft skills.
• Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
• Assessed job requirements and needs of trainees to create soft skill development programs targeting problem-solving and time management.
• Monitored outcomes and general level of success of training and reported findings to management.
• Delivered engaging Soft Skills training sessions covering communication, teamwork, leadership, and critical thinking to undergraduate and postgraduate students.
• Conducted employability-focused modules such as interview skills, group discussions, presentation skills, and workplace etiquette.
• Designed and implemented interactive learning activities including role-plays, simulations, and case studies.
• Provided personalized feedback and coaching to students for performance improvement.
• Prepared students for campus recruitment drives through mock interviews and GD practice.
• Maintained accurate training records, attendance logs, and student performance reports.
• Updated training content and activities based on the latest corporate practices and feedback.

• Provided coaching and mentoring to employees and students.
• Trained students for IELTS, PTE, and TOEFL examinations, focusing on exam strategies, time management, and scoring techniques.
• Designed and delivered interactive sessions on Listening, Reading, Writing, and Speaking modules.
• Conducted Spoken English classes to improve fluency, pronunciation, vocabulary, and grammar.
• Provided personalised feedback and performance improvement plans for individual learners.
• Guided students on tips and techniques to maximise test scores based on assessment criteria.
• Delivered Personality Development sessions covering communication skills, body language, grooming, confidence building, and interview preparation.
• Created and updated training materials, mock tests, and practice exercises aligned with the latest exam formats.
• Maintained detailed progress reports and coordinated with academic counsellors for student guidance.
• Motivated learners through engaging activities, role-plays, and real-life practice scenarios.

• Explained online self-help options to customers to promote additional and after-hours support choices.
• Managed inbound and outbound customer calls, emails, and chats, ensuring prompt and professional responses.
• Resolved customer queries, complaints, and escalations while maintaining high satisfaction levels.
• Provided accurate product/service information and guided customers through processes.
• Maintained detailed records of customer interactions in CRM systems.
• Coordinated with internal departments to ensure timely resolution of issues.
• Met or exceeded daily, weekly, and monthly performance and quality targets.
• Collected customer feedback and suggested process improvements to management.
• Handled high-pressure situations with empathy, patience, and professionalism.