Purnima Ravindran Nair

• From HDFC Bank.
• Awarded “Best Acquisition Manager” from Citibank.
• Awarded “Top Performer”.
• From InvestOne.
• Highest Acquisition amount for a month InvestOne.

• Handling 23 Relationship Officer’s and generating revenue for the branch.
• Handling 250 Small Medium Enterprise customers and resolving their queries within the agreed service level Agreement.
• Handling Cluster branches and ensuring Salary account targets are achieved.
• Ensuring salary uploads are done for the Portfolio.
• Cross Sell of Retail and Corporate products to the Small Medium Enterprise customers.
• Preparing credit proposals for the new customers / renewal etc.
• Assisting the Relationship Managers in documentation and disbursement of loans.
• Periodic review of existing clients to get more business or reference to generate new clientele.

• Summary of Job Profile.
• Handling Employer’s and Agencies for the entire recruitment process.
• Handling the entire hiringplug platform for the recruitment process.
• Co-ordinating with the Agencies for fulfilling of the Job mandates posted by the Employer on the platform.
• Scheduling the interview of the shortlisted Candidates.
• Making the invoice and sharing the same with the Agencies.
• Follow-up on the payments from the Employer’s.
• Preparing Agencies activity performance reports by collecting, analyzing and summarizing data and trends.

• Managing client recruitment positions as assigned and ensuring delivering the best quality for speedy closures.
• Using candidate databases to match the right person to the client's open positions;.
• Advertising vacancies by drafting and placing adverts on job portals;.
• Headhunting - identifying and approaching suitable passive candidates;.
• Receiving and reviewing applications and creating a shortlist of candidates for the client;.
• Briefing the candidate about the role, responsibilities, salary and benefits of the job in question;.
• Organizing interviews for candidates as requested by the client;.
• Negotiating pay and salary rates between the client and the candidate;.
• Using social media to attract talent and build relationships with candidates and employers;.
• Working towards achieving and exceeding targets that are assigned.
• Accomplish the necessary recruitment targets and team targets assigned as per company guidelines.

• Tendering of Hotel kitchen documents, calculation of rates and sending it to Hotels.
• Coordinating with International vendors for rates via Mail, Telephone.
• Submission of Tender Documents to Consultants.
• Preparation of Company profile for Tendering.
• Handling IT companies, Hotels, Mnc’s related to Commercial Kitchen Equipments.
• Handling Design Architect, Tracking designs and reporting to the Client for getting Order from them.
• Monitoring, Coordinating with Admin Executive for balance money to be recovered from Client after procuring Order.
• Coordinating with Custom Authorities for the International Products to be released from Airport and transferring the same to Client’s place.
• Coordinating with Local Transport Authorities for the Products to be released and transferring the same to Client’s place.

• Meet Managing Directors, Finance, HR & payroll Heads on a regular basis to ensure best service standards and salary transaction management.
• To maintain healthy business relations with major clients and ensure customer satisfaction by providing services and delivery according to quality norms.
• Manage Customer service operations which rendered and achieved quality services by providing first line customer support to the client.
• Involved in servicing corporate sign ups related to Corporate Executive Salary Accounts and maintained Corporate Relationships.
• Ensuring all on-boarded customers accounts are opened in stipulated time frame.
• Ensuring 100% salary upload management so as to increase the book size of the bank.
• Acting as the face of the bank for the clients and maintaining high service levels.
• Conceiving, Developing and Executing Marketing Campaign and other activites for acquiring new customers.
• Review service gaps and process to meet customer expectation.

Summary of Job Profile

• Handling 23 Relationship Officer’s and generating revenue for the branch
• Handling 250 Small Medium Enterprise customers and resolving their queries within the agreed service level Agreement
• Handling Cluster branches and ensuring Salary account targets are achieved
• Ensuring salary uploads are done for the Portfolio
• Cross Sell of Retail and Corporate products to the Small Medium Enterprise customers

• Lead team of 10 Team Leaders and 7 Contractual Sales Executive across 9 branches.
• Inbound Corporate Services and back end assistance support.
• Handling High Net Worth customers.
• Involved in recruiting and training Customer Service Executives.
• Lead team of insurance contractual executives.
• Handling customer complaints and resolving queries.
• Ensuring salary uploads are done for the portfolio.
• Preparing Sales report on monthly basis for the management INVESTONE (AFFILIATE OF CITI GROUP).

• Strategy for acquisition for, Gold and Business Preferred accounts for Citibank branch.
• Cross selling Mutual Funds to the existing customers.
• Responsible for growth in CASA base of the existing customer.