Purti Nevgi

• Contribute towards creating a seamless customer experience by ensuring the Omni Store Operating Model is implemented and maintained across India market.
• Secure efficient and successful roll-out of technical capabilities to full benefit realization from our products eg- RFID stock accuracy and shrinkage analysis and action.
• Use customer insights to reduce pain points impacting on the physical store journey , setting focused actions. Review the NPS results along with Area Teams to uplift the customer experience.
• Follow-up on implemented tech solutions and operational models, and ensuring that best practices are applied and expected key results are met across market.
• Lead and develop talent to build a high performing team.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic customer demands.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Responsible for supporting the Sales & Profit by setting and implementing a HR strategy for West Region(Maharashtra/Gujarat/Madhya Pradesh and Chattisghar) of H&M India compromising of 20 stores and 600+ colleagues.
• Make sure that Area actively works with succession planning, talent development and structured performance management, based on business goals, values and leadership.
• Part of the Internal Complaints Committee for H&M India for past 2 years responsible for inquiry, investigation and redressal of complaints relating to sexual harassment in a fair and expeditious manner and as per the time frame prescribed.
• Analyze training needs as per changing scenarios and created training modules to positively impact business. Certified Trainer for core Introduction trainings like Culture & Value and customer service training modules.
• Support leaders to strengthen and develop their leadership skills. Implementation of Clifton Strength Finder and 360 feedback and creation of development plan to impact contribution and results.
• Measure and follow-up results of Area goals with HR KPI’s and execute store visits to see theory in practice and set clear actions to achieve and constantly improve results.
• Work with HR tools such as Smart Recruiters, Excelity HCM, People Data- SAP Success Factor to maintain quality colleague data.
• Established fair and attractive work conditions at stores and ensure that all employee relation responsibilities; legal requirements and H&M policies are fulfilled to meet the expectations of customers and colleagues.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

HR Business Partner -Talent Acquisition 2019-2020

• Employer Branding- Collaborate with marketing, human resources and business leaders to establish employer brand identity.
• Analyze future Area needs, establish action plan to fulfill needs and follow up and implement quality recruitment process for all positions, in line with global recruitment process.
• Sourcing and Recruitment-Market open positions via company’s careers page, Source candidates utilizing social media, resume databases, industry contacts, professional networks, etc.
• Managing hiring metrics such as Source Mix, Average CTC, Cost per Hire, TAT etc.
• Responsible for functional hiring at all levels for various domains such as Operations, SCM, HR, Buying & Merchandising, Marketing, Finance.
• Ensure implementation of recruitment automation processes such as online skill assessment tool & Internal job posting tool.

Store Manager -2016-2019

• Responsible for achieving Sales and Profit goals for Store by creating plan to deliver a Great Customer Experience in line with Area.
• Ensured to have Great Team and support its development. Worked with succession planning, talent and leadership development and structured performance management, based on results, values and leadership.
  

Assistant Store Manager - 2013- 2016

• Responsible for smooth and effective functioning of store to ensure store is meeting targets and profit.
• Maintain customer satisfaction with quick and professional handling of product return.
• Recruited and retained top talent with focus on completing timely performance evaluation, providing feedback.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Complete routine store inventories.