Purushotam Kumar
Finance
Muzaffarpur
Summary
Highly effective communicator with strong ability to actively engage in interactions. Known for quickly grasping new concepts and information. Demonstrates promptness and efficiency in addressing customer queries and complaints.
Overview
5
5
years of professional experience
13
13
Certifications
Work History
FIELD EXECUTIVE
AXIS BANK, QUESS Corp Limited
08.2020 - 05.2021
- Generated leads and maintained relationships with prospective customers to drive sales forward.
- Managed budgets effectively, consistently meeting or exceeding financial targets while maintaining high levels of operational performance.
- Introduced data-driven decision-making practices that improved overall business strategy and ensured alignment with market trends.
Senior Customer Service Representative
Arohan Financial Services Ltd.
06.2021 - 08.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Assistant Branch Manager
Navodit Foundation Microfinance
09.2023 - 06.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Supervised team of Number branch employees and made recommendations regarding performance evaluations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Submitted loan applications to underwriter for verification and recommendation.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Trained and developed new team members in alignment with branch service standards and objectives.
Branch in Charge
HDB FINANCIAL SERVICES LIMITED
07.2024 - 02.2025
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Branch Manager
Au Small Finance Bank
Araria, BIHAR
04.2025 - Current
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
Education
10th Passed -
B.S.E.B
Patna12th Passed -
B.S.E.B
PatnaB.A -
BRABU Muzaffarpur
Skills
Problem-Solving
Certification
Full Name :- Purushotam Kumar
Mob.
8228988824
Timeline
Senior Branch Manager
Au Small Finance Bank
04.2025 - Current
Branch in Charge
HDB FINANCIAL SERVICES LIMITED
07.2024 - 02.2025
Assistant Branch Manager
Navodit Foundation Microfinance
09.2023 - 06.2024
Senior Customer Service Representative
Arohan Financial Services Ltd.
06.2021 - 08.2023
FIELD EXECUTIVE
AXIS BANK, QUESS Corp Limited
08.2020 - 05.2021
10th Passed -
B.S.E.B
12th Passed -
B.S.E.B
B.A -
BRABU Muzaffarpur