Summary
Overview
Work History
Education
Skills
Affiliations
Technical skills
Accomplishments
Languages
Timeline
BusinessDevelopmentManager
Purushotham D

Purushotham D

Bangalore

Summary

Accounts Receivable Analyst with seven years of experience specializing in dispute resolution and cash application across diverse industries. Successfully managed disputes worth $6-7 million, leading to process improvements that decreased outstanding balances. Skilled in SAP scripting and Excel automation, contributing to enhanced operational efficiency and team collaboration.

Overview

7
7
years of professional experience

Work History

Analyst

Timken Engineering and Research - India Pvt Ltd
Bangalore
08.2021 - Current
  • Resolved customer claims and deductions for major accounts within agreed SLA, emphasizing accuracy in North America.
  • Managed dispute volumes of $6-7 million, maintaining a low balance of $1.5-2 million monthly.
  • Developed best practices for efficient dispute resolution processes.
  • Reviewed process SOPs on a quarterly basis to incorporate the process update and changes.
  • Identified root causes of disputes through comprehensive data analysis.
  • Provided customer service support via phone, email, and online chat channels.
  • Collaborated with internal teams to facilitate claims support and enhance communication.
  • Maintained accurate records of all dispute activities for audit compliance.
  • Prepared monthly dispute aging reports and led meetings to address high-value disputes.
  • Issued credit and debit memos in a timely manner to clear the dispute line items on customer books.
  • Managed the account maintenance task for most entities and ensured that the credits and debits were cleared accurately.
  • Published MIS reports, such as the Dispute KPI report and Promo tracking, are sent to stakeholders after month-end closure.

Process Associate

Capgemini Business Services
Bangalore
03.2018 - 07.2021
  • Executed processing of wire transfers, ACH payments, and check deposits within accounting ERP system.
  • Monitored bank accounts daily to ensure accuracy of posted transactions.
  • Allow the cash discount to customers according to their individual payment terms when payment is received within those terms.
  • Reviewed customer invoices for alignment with corresponding payments.
  • Collaborated with Accounts Receivable to resolve outstanding issues efficiently.
  • Facilitated customer support for inquiries related to account status and payments.
  • Maintained comprehensive transaction records to ensure internal policy compliance.
  • Generated daily cash receipts reports alongside relevant financial documentation for management review.
  • Resolution of customer claims and deductions related to invoice discrepancies in a timely manner.
  • Investigated and performed the analysis on various kinds of deductions, such as shortages, pricing, mis-shipments, returns, and freights, on major customer accounts, and provided the approval for the issuance of debit/credit memos.
  • Prepared the offset file to clear the matching open dispute line items in customer accounts.
  • Sending a repayment letter to the credit team regarding denied claims, with supporting documentation for the collection of payment on invalid deductions taken by customers.
  • Prepared the biweekly deck report, providing the status of all dispute line items to our internal stakeholders and client.

Education

Bachelor of Commerce - Accounting And Taxation

R.C Collage, Bangalore University
Bangalore
06-2017

Skills

  • Cash application and Payment reconciliation
  • Data analysis and problem solving
  • Dispute resolution and management
  • Microsoft Office applications
  • Process improvement strategies
  • Root cause analysis
  • Credit and debit memo processing
  • SAP scripting and Excel automation
  • Communication and interpersonal skills

Affiliations

Continuous improvement - Excel automation and SAP scripting

  • Pricing validation template
  • Returns a validation report
  • Automation of customer maintenance reports
  • Repay email automation
  • Auto deletion of RGA and RO

Technical skills

  • ERP SAP 800, 760 and 750 (PRD, XRP, PCO and FSCM).
  • Working knowledge of MS office applications (Word, Advance Excel, and Outlook).
  • Excel Automation on repetitive tasks.
  • OnBase – Document Management System.
  • SAP Business Objective tool.

Accomplishments

  • Spot award for supporting Excel automation in the return process as a part of continuous improvement
  • Pinnacle Award for the excellent support toward the pricing investigation
  • Raising Star Awards have been received many times
  • Received appreciation from leaders for completing the transition on the cash application process that happened from Bangalore to Salem in 2019
  • Selected for the remote transition for dispute management back in 2019, and it has successfully stabilized

Languages

Kannada
First Language
English
Intermediate (B1)
B1
Telugu
Beginner (A1)
A1

Timeline

Analyst

Timken Engineering and Research - India Pvt Ltd
08.2021 - Current

Process Associate

Capgemini Business Services
03.2018 - 07.2021

Bachelor of Commerce - Accounting And Taxation

R.C Collage, Bangalore University

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Purushotham D