IBM SFG
Hi, I’m
Purushotham Gowda D
Sr. Engineer
Bengaluru
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
5
years of professional experience
16
Certifications
4
Languages
Work History
LTIMindtreeBengaluru
TOC Engineer
06.2023 - Current
Job overview
- Follows Standard Operating Procedures (SOPs) for operational efficiency.
- Optimizes, implements and monitors network performance.
- Maintains current network infrastructure and leverages the manufacturer for advanced support.
- Maintains and reacts to Enterprise-grade network monitoring system.
- Supports the LAN and WLAN infrastructure for campus and remote office locations.
- Manages the wireless infrastructure, from implementation and optimization to daily operational support.
- Management and troubleshooting of Middleware products on Unix and Linux environments
- Prior experience implementing an enterprise class monitoring platform (SolarWinds, Nagios, AppDynamics, Splunk, SCOM)
- Provide the l1 support to middleware operation, monitor the SFG tool and resolve the first level support for tickets.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Managed MS Server and Workstation operating systems.
- Exceeded SLA standards for response times and problem resolution.
- Designed, tested and implemented network servers, infrastructure and software.
MindtreeBengaluru
Service Desk Engineer
10.2021 - 05.2023
Job overview
- IMTS|DWPS (Cloud & Infra)
- Assist with level 1-2 escalated hardware, software, network, and server tickets.
- Work with ticketing system and escalate tickets.
- Work alongside another IT professional handling on site and remote issues.
- Remoting into devices when needed in other locations.
- Installing equipment and inventory management
- Troubleshoot, deploy, and image new devices
- Patch management
- Provide on-call support,Chat and E-mail support
- Provide extensive documentation
- Work heavily within Active Directory and Group Policies Requirements.
- Desktop Support
- Experience remoting into devices
- Server support
- Experience deploying and imaging devices with Microsoft SCCM & MEM
- Strong understanding of Active Directory and Group Policies
- Experience troubleshooting server issues
- Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times
- Improved client relationships through consistent communication, providing status updates on ongoing issues and resolutions
- Conducted research on emerging technologies to recommend upgrades or improvements that would benefit the organization''s overall IT infrastructure
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts
- Supported software rollouts across multiple platforms, ensuring seamless integration for endusers
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations
- Developed strong relationships with vendors to ensure timely delivery of necessary hardware or software components for clients'' needs
- Diagnosed and resolved machine operation variations and equipment problems
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
Healthcare Global Enterprises LimitedBengaluru
IT Executive
08.2020 - 10.2021
Job overview
- Managing the Mail server, creating mail ids and assigning quota to the Mail ID
- Monitoring and updating Anti Virus updates in Server & Clients.
- Attending to problems pertaining to existing desktops.
- Ongoing fault diagnosis and support.
- Configuring/reconfiguring desktops as per profiles of the user
- Preventive measure
- HIS installation/ support/ training
- Handle multimedia projector setup
- Software installation (MS Office
- Etc)
- Configuration of outlook express
- Backup CD writing /preserving in right place
- Alternate day checking all the systems
- Video conference support
- On call support
- Network health to be checked
- Troubleshooting
- Installation and configuration
- User data back up
- Maintenance of the Printers / Desktop
- Weekly submission of Log sheet.
- Weekly log-sheet for efforts put in against task no
- And log sheet to be submit to HOD
- Led a team of IT professionals to streamline processes, resulting in increased efficiency and productivity
- Facilitated smooth system migrations without disrupting operations or compromising data integrity during organizational changes or expansions
- Oversaw incident management procedures, reducing downtime through prompt response to system failures or disruptions
- Managed cybersecurity initiatives to safeguard company data and reduce the risk of security breaches
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance
- Optimized resource allocation by monitoring IT budgets closely and making strategic adjustments as needed throughout each fiscal year
- Analyzed financial investment in IT systems, potential return on investment and impact on productivity
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
AaptTeknoUSBengaluru
System Support Engineer
07.2019 - 07.2020
Job overview
- Client name: House of Blue Beans
- Position: System administrator
- Networking Troubleshoot, Server Management, Mac filter, System configuration, Hardware
- Troubleshoot, Application and Software installation & maintenance
- Managed use of various types of databases and configured, installed and upgraded new ones
- Resolved issues related to operational components for LAN, WAN and voice systems
- Managed and monitored installed systems for highest level of availability
- Performed troubleshooting and maintenance of existing network systems
- Analyzed and managed software patches and versions necessary for successful operating system upgrades
- Collaborated with cross-functional teams to implement IT infrastructure improvements, leading to increased productivity and efficiency
- Conducted periodic audits of IT systems to identify potential vulnerabilities and recommend appropriate countermeasures
Education
Vivekananda Institute of TechnologyBengaluru, India
Bachelor of Engineering from Electronics and Communications Engineering
01.2014 - 04.2018
Alva's Pre-university CollegeVidyagiri,Moodabidri
Class XII from PCME
01.2012 - 04.2014
J P English High SchoolTuruvekere
Class X
07.2009 - 04.2012
Skills
Switching Technologies
Server maintenance
Service Level Agreements
Network Security
Mobile Device Management
Escalation management
Remote Support
Incident Management
Wireless Networking
Network Troubleshooting
System Administration
LAN and WAN Infrastructure
Data Center Operations
Windows Servers
Routing Protocols
Switching Technologies
Certification
MNA puls cloud v2 - Jetking Rajajinagar
Awards
- SPOTON A-TEAM - Mindtree Ltd, 02/01/22, displaying exemplary team spirit
- SPOTON A TEAM - Mindtree Ltd, 09/01/22
- SPOTON A-TEAM - LTIMindtree, 01/01/23
- Super Crew - LTIMindtree, 02/01/24, Displaying exemplary team spirit, taking initiative, and exceeding expectations is commendable. Excellent job!!
Software
Splunk
ServiceNow
AppDynamics
SCOM(Windows,Linux,AIX)
SolarWinds
TCP/IP Protocal
Routing Protocal
Operating System(Windows/Linux))
CCNA
Interests
Cooking
Playing Chess
Watching Movies
Timeline
TOC Engineer
LTIMindtree
06.2023 - Current
Service Desk Engineer
Mindtree
10.2021 - 05.2023
IT Executive
Healthcare Global Enterprises Limited
08.2020 - 10.2021
System Support Engineer
AaptTeknoUS
07.2019 - 07.2020
Vivekananda Institute of Technology
Bachelor of Engineering from Electronics and Communications Engineering
01.2014 - 04.2018
Alva's Pre-university College
Class XII from PCME
01.2012 - 04.2014
J P English High School
Class X
07.2009 - 04.2012