Purushothaman E
chennai,Tamil Nadu
Summary
Professional engineer with broad experience prepared to excel in this role. Demonstrated ability to drive impactful results through innovative solutions and efficient problem-solving. Strong focus on team collaboration and adaptability, ensuring reliability and success in dynamic environments. Core skills include project management, systems analysis, and technical troubleshooting.
Overview
17
17
years of professional experience
2
2
Languages
Work History
SENIOR ENGINEER
RK INFOTECH (EPSON AUTHORISED SERVICE CENTER)
Chennai
09.2023 - Current
- Attending Epson warranty calls.
- Giving training to new engineers for High end Epson printers.
- Installing network Printers in print server in customer place.
- Determined equipment failure root cause and implemented solutions.
- Trained and mentored junior engineers, providing guidance and direction.
- Collaborated with other departments to facilitate successful project completion.
- Created detailed reports on engineering activities and findings.
TEAM LEADER
DYNACONS SYSTEMS & SOLUTIONS PVT LTD
Chennai
02.2023 - 08.2025
- Ensure no down time for assets like Pc’s and Printers
- Managing more than 1800 assets along with six engineers. 80 different locations
- Attending escalation calls for line printer (Printronix, Lipi, etc)
- Maintaining spare stocks for immediate support
- Make sure pm activity every quarter 100%
- Make sure there no call penalty for support, 24 hours SLA for support calls
- Attending monthly meeting with Client
- Full-time
- Project: LIC D02
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Support Engineer
UNISERVED (HP Authorised service center)
Chennai
01.2019 - 11.2022
- Attending HP Pc’s warranty escalation calls
- Allocating call to engineers.
- Handling / Closing Customers issues
- Resolved and repaired in house Pc’s and Printers.
- Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Resolved critical technical problems for clients, improving overall customer satisfaction.
- Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
- Conducted remote diagnostics and provided timely resolutions to client''s technical issues.
Call Coordinator
AMPLE PRINTING TECHNOLIGIES (Wep Authorised Service center)
Chennai
01.2015 - 09.2018
- Allocating call to engineers
- Closing the calls in system
- Update the calls status in system
- Follows the call continuously up to resolve the issues
- Escalation call attended
- Train the engineer when its required
- Directly reporting to boss
- Developed strong relationships with colleagues across departments, facilitating collaboration and problem-solving efforts.
- Contributed positively toward monthly performance goals while working independently or as part of a team effort.
- Enhanced communication between departments by serving as a liaison between customers and internal teams when necessary.
- Delivered consistent results by adhering to established company policies and procedures during all customer interactions.
Customer support engineer
WEP SOLUTION LTD (Mps Business)
04.2013 - 12.2014
- To ensure pc’s and printer Uptime as per HO set Targets
- To ensure nil pending calls
- To ensure Material Productivity as per HO set Targets
- To ensure 100% of meter reading activity
- ASP management (Training / Engg skill Development)
- Monitor Hi Cr / Critical printers / Total Calls per Printer
- Training / Development of ASP engineers
- Closing Technical Escalations
- Handling / Closing Customers issues
- Day to Day operation of MPS operations
- Monthly performance Docket reporting
Printer Engineer
Info Services Pvt Ltd (Client of Royal Enfield Pvt Ltd (IBM Project))
02.2012 - 03.2013
- Maintained daily print job production logs and delivery manifests.
- Maintained accuracy and image quality.
- Installation and configuration of Network Printers and file print servers
- Vast experience in hardware repair of Pc’s and Dot Matrix, Laser jet, Office jet, Line Matrix, HSDMP Printers, Scanners and Plotters
- Wide knowledge of mid-range band and dot matrix printers of various types and makes
- Familiarity with HP, Lexmark, Xerox and additional other OEM laser printers
- Proficiency in operating Lexmark and HP printers
- Ability to work under immediate supervision and independently
- Interact with the clients to resolve the queries, issues and problems and prepare MIS Report.
- Maintained and document all incoming tickets and resolve within SLA.
- Raise, Diagnose and resolve incidents; reported in the Trouble Ticketing system.
Field Support Engineer
Ample Information Technology (AIT) (Wipro Authorized Service Center)
Chennai
10.2009 - 12.2011
- Preventive Maintenance for all machines.
- Training gives to the personnel for new machine/technology and new comers.
- Handled all Pc’s and printer-related complaints by customers.
- Promptly repaired Pc’s and printers at customer location.
- Maintained repair toolkit in working order.
- Placed orders for replacement of parts as required.
- Administered Accurate Record Keeping in Personal Log and Work Order.
- Recorded Completed Work and Parts Used on the Work Order and on the Machines Recording.
- Resolved and repaired Pc’s and Copier, Fax, Printers.
- Received Proper Authorization from Customers for Expensive Repairs.
- Explained Completed Repairs and Prevention to Customers.
- Responded to Dispatch call when paged and Upon Completion of Assignments.
Education
BSc - Computer Science
Madras University
ChennaiHSC - undefined
Corporation hr. sec. School, State Board
NungambakkamSSLC - undefined
Corporation hr. Sec School, State Board
VirugambakkamHardware and networking courses
Apollo computer Education Pvt Ltd
Anna NagarSkills
Team leadership
Management skills
Leadership skills
Quality control
Timeline
SENIOR ENGINEER
RK INFOTECH (EPSON AUTHORISED SERVICE CENTER)
09.2023 - Current
TEAM LEADER
DYNACONS SYSTEMS & SOLUTIONS PVT LTD
02.2023 - 08.2025
Senior Support Engineer
UNISERVED (HP Authorised service center)
01.2019 - 11.2022
Call Coordinator
AMPLE PRINTING TECHNOLIGIES (Wep Authorised Service center)
01.2015 - 09.2018
Customer support engineer
WEP SOLUTION LTD (Mps Business)
04.2013 - 12.2014
Printer Engineer
Info Services Pvt Ltd (Client of Royal Enfield Pvt Ltd (IBM Project))
02.2012 - 03.2013
Field Support Engineer
Ample Information Technology (AIT) (Wipro Authorized Service Center)
10.2009 - 12.2011
HSC - undefined
Corporation hr. sec. School, State Board
SSLC - undefined
Corporation hr. Sec School, State Board
Hardware and networking courses
Apollo computer Education Pvt Ltd
BSc - Computer Science
Madras University
Personal Profile
English
Tamil
Personal Traits
- Good stamina.
- Curiosity-wanting to know more things.
- Ability to work in a stressful environment and under pressure.
- Ability to handle any kind of conditions.
- Self-confidence.
- Ambitious and tough-minded.
- Ability to control any kind of situation