Purushothaman Srinivasan

Client Location-ALSTOM

• Monitored and optimized performance of Windows Server and Client OS environments, ensuring high availability and reliability.
• Diagnosed and resolved issues related to enterprise applications including Office 365, SAP, Autodesk, Catia, MySQL, and various vendor-specific software.
• Managed user lifecycle processes including onboarding, offboarding, and asset acknowledgment using Power Apps and automated workflows.
• Installed, configured, and maintained Windows and macOS systems, including user profile setup and system hardening.
• Collaborated with SCCM team to remediate unhealthy clients by analyzing SMS logs and applying corrective actions.
• Provided L2/L3 support for hardware (PCs, laptops, workstations, servers) and peripherals, ensuring minimal downtime.
• Supported AV infrastructure including conference rooms, amphitheaters, and auditorium setups (microphones, projectors, etc.).
• Deployed software packages and managed Windows Updates using centralized deployment tools.
• Assisted in incident resolution via ServiceNow, escalating complex issues to Tier III support when necessary.
• Coordinated with vendors and internal teams for timely resolution of escalated issues and hardware replacements.

Client Location (Nike India), Bangalore

• Handled end-to-end user provisioning and de-provisioning, including asset tracking and clearance formalities.
• Configured and supported macOS environments; managed user profiles via MDM solutions.
• Troubleshot issues related to VDI, virtual machines, and hypervisors; performed root cause analysis using system logs.
• Managed IT assets inventory performed stock audits, and coordinated asset distribution and collection.
• Ensured AV and network readiness in meeting rooms; resolved connectivity and hardware issues promptly.
• Collaborated with the SCCM team to resolve patching issues and improve deployment success rates.
• Created and maintained optimized Windows images for seamless deployment across the organization.

• Installed and configured Windows OS using Autopilot and USB-based deployment tools.
• Provided hands-on support for desktops, laptops, servers, and peripheral devices.
• Maintained IT asset inventory and managed hardware allocation and recovery processes.
• Resolved incidents via ServiceNow, escalating as needed to ensure timely resolution.
• Administered Active Directory, DNS, DHCP, Group Policies, and RAID configurations on server systems.

• Company Overview: Formerly changed 2018 Inspirisys solution Limited Client Titan Industries Limited, Bangalore
• Administered and supported McAfee Drive Encryption and BitLocker for data protection across laptops, desktops, and tower workstations, ensuring compliance with organizational security policies.
• Performed end-to-end installation, configuration, and troubleshooting of AutoCAD and Rhinoceros (Rhino 3D) software, including license activation and management.
• Managed software licensing portals and ensured compliance with vendor agreements for design and engineering tools.
• Installed and configured Windows operating systems on various hardware platforms, including user profile setup, domain joining, and policy enforcement.
• Provided technical support for hardware platforms including laptops, desktops, and high-performance tower workstations, ensuring optimal performance and minimal downtime.
• Maintained documentation for encryption key recovery, software deployment procedures, and user onboarding processes.
• Formerly changed 2018 Inspirisys solution Limited Client Titan Industries Limited, Bangalore

• Provided end-to-end technical support for Pearson Digi Class smart classroom solutions, including interactive smart boards, projectors, and audio-visual systems.
• Installed, configured, and maintained HP Pavilion G6 and G7 servers, ensuring optimal performance and uptime for classroom digital infrastructure.
• Supported and managed thin client operating systems, including OS imaging, deployment, and troubleshooting across multiple classrooms.
• Diagnosed and resolved hardware and software issues related to smart boards, projectors, and AV peripherals, ensuring minimal disruption during instructional hours.
• Performed routine maintenance, firmware updates, and system health checks on classroom IT equipment.

• Diagnosed and resolved hardware and software issues related to smart boards, projectors, and AV peripherals, ensuring minimal disruption during instructional hours.
• Coordinated with vendors and internal teams for timely resolution of escalated issues and hardware replacements.
• Installed and configured Windows operating systems on various hardware platforms, including user profile setup, domain joining, and policy enforcement.