Asha S

• Scheduled appointments for clients, customers, and other visitors.
• Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Updated and recorded customer or client information to maintain accounts.
• Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
• Answered and directed incoming calls using multi-line telephone system.
• Investigated and analyzed client complaints to identify and resolve issues.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Scheduled and confirmed appointments.
• Monitored office supplies inventory and placed orders when necessary.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Beverage Preparation:

Prepare and serve various types of tea, coffee, and other hot/cold beverages as per standard recipes or customer preferences.

Operate coffee machines, tea brewers, and other live counter equipment efficiently.

Customer Service:

Greet and serve employees or visitors in a courteous and professional manner.

Handle beverage requests promptly and accurately.

Cleanliness and Hygiene:

Maintain cleanliness of the live counter, equipment, and surrounding areas throughout the shift.

Ensure all utensils and tools are sanitized and stored properly.

Stock Management:

Monitor stock levels of beverages, milk, sugar, condiments, and disposable items.

Coordinate with pantry staff or admin to replenish supplies as needed.

Equipment Maintenance:

Regularly clean and perform basic maintenance of machines to ensure smooth operation.

Report any faults or malfunctions to the maintenance team immediately.

Compliance and Safety:

Follow safety protocols, food handling standards, and company hygiene policies.

Record Keeping:

Maintain daily log of consumption, customer preferences, and inventory usage.

Team Collaboration:

Coordinate with pantry staff, housekeeping, and facilities team to ensure seamless service.

Assist in setting up beverages for meetings, events, and VIP visits.