Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PURUSHOTTAM B WALDE

Vadodara

Summary

Organized working Professional with knowledge and abilities to coordinate successful promotions. Blends traditional and contemporary techniques to maximize reach and customer acquisition. Offers 14.years of experience and excellent planning and problem-solving abilities paired with data-driven mindset.

Overview

14
14
years of professional experience

Work History

Franchise Operations & Sales Manager

MONGINIS FOOD PVT LTD
VADODARA
09.2020 - Current
  • TOTAL EXPERICE - 14 years.
  • Sales & Marketing franchise Operations Gujarat (Baroda) Territory
  • Set Yearly sales Target
  • Set yearly Marketing budget
  • Set yearly new franchise opening target
  • Responsible to achieve budget of company
  • Call and taking feedback from guest for product, quality, staff behavior's, make sure all franchise is 100% follow sop standards and improve the service and product
  • Doing monthly analysis on business, sales, Return, wastage, control, competitor analysis with all franchise
  • Set offers accordingly festivals, to improve sales in competitor market
  • Visit and check all franchise outlets check and analysis local area and competitor market
  • Help franchise to improve sales by giving customize product, offers, area wise, helping franchise via branding, leaflets, banners and etc
  • Take monthly review and meeting of all team and set target and parameters for next month
  • Maximizing sales and profitability to check daily wastage
  • Providing your team with a stimulating and supportive environment
  • Maintaining and increasing standards of customer service
  • Driving team performance
  • Controlling the training and development of team as well as franchise Representative
  • Maintaining and increasing sales of your company's products
  • Allocating areas to sales representatives
  • Developing sales strategies and setting targets
  • Monitoring your team's performance and motivating them to reach targets
  • Compiling and analyzing sales figures
  • Possibly dealing with some major customer accounts yourself
  • Collecting customer feedback and market research
  • Keeping up to date with products and competitors
  • Formulate fruitful business development strategies to ensure long-term success
  • Set standards and objectives for different stores and departments
  • Coordinate with Production team to keep update new design Products like cake ,pastry , dry items ,chocolate etc
  • To improve sales
  • Doing company outlets stock audit make sure all company outlets is running as per sop standards and with update and accurate stocks.
  • Managed the innovate and creative strategies for company's marketing methods such as social media, newsletters, campaigns and other digital marketing tools.
  • Collaborated sales teams obtain information to create effective sales strategies, such as customer requests and recurring issues.
  • Conducted research on rival products to obtain information on price, specifications, sales numbers and market activity surrounding the products.
  • Conducted thorough market and competitor research to obtain a better understanding of trends and identify growth opportunities.
  • Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth.
  • Maintained outstanding customer relationships by providing excellent support and solving queries both over the phone and in person.
  • Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
  • Oversaw administrative team enabling front-line sales professionals to achieve quotas.
  • Coordinated with design, project management and production teams to delivery timely support to planned campaigns.
  • Monitored competitors through multi-channel research strategies to best capitalize on market gaps or anticipate changes in customer interests.
  • Implemented seasonal and special discounts, driving customer engagement through promotions.
  • Created fresh, engaging and compelling copy for marketing and promotions.
  • Established pricing and delivery terms based on current market trends and costs.
  • Developed innovative marketing campaigns to drive substantial sales.
  • Leveraged CRM data to send targeted emails designed to increase sales.
  • Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
  • Executed successful marketing events, open houses and display shows for products.
  • Produced clean, error-free newsletters and social media posts to share current sales information.
  • Analysis current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
  • Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
  • Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans.
  • Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
  • Optimized sales methods to best acquire, develop and retain customers.

Deputy District Manager

Jubilant Food Works Pvt. ltd (Dominos) india
Ahemdabad
07.2019 - 08.2020
  • Setting sales targets
  • Responsible to achieve budget of company
  • Make sure SDP will deliver all delivery on time
  • Checking on aggregator discount and sales and plan according
  • Responsible to achieve net promoter score monthly and quarterly
  • Checking and responsible to increase promoter and service kpi monthly
  • Make sure all SDP will follow sop and safety while driving and delivery
  • Responsible to check food coast and maintain as per set target
  • Allocation diff stations to team, and checking their performance on daily basis
  • As per standards and sop company responsible to train and promotion of team
  • Responsible to always set restaurant as per National sanitation foundation
  • Make sure all operation will set and train according 100% sanitation and standards
  • With no violation
  • Responsible to check all record and temperature records as per standards with no violations
  • Set and brief daily targets on ops KPI and make sure all team is aware with each and every updates and set targets of operations
  • To check quality of food and temperature on products on daily basis
  • Call and taking feedback from guest for product, quality, staff behaviors, make sure team is 100% follow sop standards and improve the service and product
  • Responsible to take moc and soc of team to check their skill and knowledge and doing promotion as per growth plan
  • Take monthly review and meeting of all team and set target and parameters for next month
  • Doing monthly analysis on business and also do R&R with team
  • Checking and analysis of drivers score and service time of SDP help them to how they can perform well and improve their score
  • Maximizing sales and profitability to check daily wastage
  • Providing your team with a stimulating and supportive environment
  • Maintaining and increasing standards of customer service
  • Driving team performance
  • Controlling the training and development of your staff
  • Maintaining and increasing sales of your company's products
  • Establishing, maintaining and expanding your customer base
  • Servicing the needs of your existing customers
  • Increasing business opportunities through various routes to market
  • Setting sales targets for individual reps and your team as a whole
  • Allocating areas to sales representatives
  • Developing sales strategies and setting targets
  • Monitoring your team's performance and motivating them to reach targets
  • Compiling and analyzing sales figures
  • Possibly dealing with some major customer accounts yourself
  • Collecting customer feedback and market research
  • Reporting to senior managers
  • Keeping up to date with products and competitors
  • Formulate fruitful business development strategies to ensure long-term success
  • Set standards and objectives for different stores and departments
  • Optimize and oversee operations to ensure efficiency
  • Lead a team of store managers towards effective collaboration and attainment of goals
  • Undertake sound financial management to ensure stores are profitable and stay within budget
  • Ensure compliance with company's policies and operational guidelines
  • Deal with problems by providing creative and practical solutions
  • Evaluate performance using key metrics and address issues to improve it
  • Report to senior executives on progress and issues
  • Assist upper management in decisions for expansion or acquisition
  • Achievement:
  • Achieving continue budget of store from opening
  • Achieving all OPS KPI with healthy numbers
  • Appreciation for best service with 96% DOT for Delivery on times
  • Got continues 5 star on ISO Audits.
  • Met budget targets through responsible planning and resource allocation.
  • Supervised work of contracted employees to deliver work on schedule.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Prepared orders to deliver excellent presentation and quality standards.
  • Developed ongoing program's using good team communication and collaboration.
  • Prepared range of written communications, documents and reports.
  • Identified issues, analyzed information and provided solutions to problems.
  • Enhanced working relationships by participating in team-building activities.
  • Implemented more efficient processes and reduced wasted resources.
  • Guided teams in product merchandising and inventory management.
  • Measured and accurately processed materials to minimize wastage.
  • Optimized team training and staff development.
  • Planned and executed new strategies to increase sales.
  • Built and maintained courteous and effective working relationships.
  • Thrived in fast-paced environment with energy and enthusiasm.

Area Manager

CAFÉ COFFEE DAY (COFFEE DAY GLOBAL LTD
surat,ahemdabad,baroda
03.2012 - 06.2019
  • WORKING SINCE - 7.3 YEARS
  • Setting sales targets
  • Maximising sales and profitability
  • Providing your team with a stimulating and supportive environment
  • Maintaining and increasing standards of customer service
  • Driving team performance
  • Controlling the training and development of your staff
  • Maintaining and increasing sales of your company's products
  • Reaching the targets and goals set for your area
  • Establishing, maintaining and expanding your customer base
  • Servicing the needs of your existing customers
  • Increasing business opportunities through various routes to market
  • Setting sales targets for individual reps and your team as a whole
  • Allocating areas to sales representatives
  • Developing sales strategies and setting targets
  • Monitoring your team's performance and motivating them to reach targets
  • Compiling and analysing sales figures
  • Possibly dealing with some major customer accounts yourself
  • Collecting customer feedback and market research
  • Reporting to senior managers
  • Keeping up to date with products and competitors
  • Formulate fruitful business development strategies to ensure long-term success
  • Set standards and objectives for different stores and departments
  • Optimize and oversee operations to ensure efficiency
  • Lead a team of store managers towards effective collaboration and attainment of goals
  • Undertake sound financial management to ensure stores are profitable and stay within budget
  • Ensure compliance with company's policies and operational guidelines
  • Deal with problems by providing creative and practical solutions
  • Evaluate performance using key metrics and address issues to improve it
  • Report to senior executives on progress and issues
  • Assist upper management in decisions for expansion or acquisition
  • Achievement: Promoted to AREA MGR position from Café Manager with salary rise, For great performance, in the year and achieving the milestone
  • Best sales reward, audit champ rewards
  • Best customer service certificate
  • Transformed underperforming groups into profitable and productive teams.
  • Led, trained and coached employees to consistently meet and exceed target KPIs.
  • Maintained consistently low inventory shrink rating.
  • Promoted positive customer service experience by promptly resolving conflicts.
  • Recruited and hired top talent across multiple functions.
  • Implemented new processes and procedures tactfully and with enthusiasm.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Achieved 100% positive customer service survey rating for 7 consecutive years.
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates.
  • Continuously actioned past feedback to elevate service delivery.
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
  • Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
  • Cut labour and product costs by creatively addressing inefficiencies.
  • Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Implemented strict quality standards for consistent company representation across multiple channels.
  • Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
  • Aligned efforts of multiple departments through cross-functional management, achieving and surpassing KPI targets.
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.

TRAINEE (internship)

KFC &TACO BELL, Morgan foods Inc USA
Pittsburgh
07.2010 - 08.2011
  • (1.2 YEAR ), Ensure smooth functioning of the daily operations
  • Ensure high standards of cleanliness of the restaurant and vicinity according to the HACCP
  • Ensure feedback from customers and communicating with most of the customer at all times
  • Planned and executed new strategies to increase sales.
  • Guided teams in product merchandising and inventory management.
  • Collaborated with staff to formulate budgets and improve department revenue.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Customised customer experiences to build brand loyalty.
  • Produced content for websites and social media channels to enhance brand visibility.
  • Updated databases while complying with GDPR regulations.
  • Inspected products and services to comply with quality standards.
  • Prepared timely and accurate financial reporting and analysis.
  • Planned rotas to maintain high service levels while minimising payroll costs.
  • Actively listened to customers to fully understand requests and address concerns.
  • Ensure if FIFO is religiously followed to maintain the correct stock flow and reduce wastage
  • Doing stock check and informing manager about the current available stock and required stock to make sure if adequate and accurate Food and stock indenting is done
  • Receiving stock and arranging it in the store as per FIFO process
  • Taking accurate and quick orders on the POS and maintain hygienic serving
  • Work in the pressure situations like staff shortage, manager's unavailability, critical situations like snowing and extreme cold, clearance of the orders when long queue is formed ending out of the restaurant
  • Worked in all areas of the restaurant, like, kitchen, drive thru, burger station, front line
  • Completing all the assigned work of the designated area during closings.

Unit incharge

COCONUT GROOVE HOSPITALITY SERVICES
PUNE
01.2009 - 06.2010
  • Taking daily briefing of all team, ensure that all team know the task for day
  • Checking on food coasting, indenting, and store make sure all food item, chefs making as per day wise scheduled
  • Cross checking indenting done by store keeper, sending requirement of necessary and seasonal products
  • Making menu for next week as per nutrition and requirement of company employee
  • Ensure and check on wastage, daily meeting with team to reduce wastage and food coast
  • Taking feedback from clients about food, test, and quantity of food
  • Making good relation with clients and corporate
  • Sending daily wastage, food, target, P&L reports
  • Taking meeting with all team and mgrs.
  • For hygiene, cleanness, sop, targets
  • Make sure our site, will achieve monthly target
  • Making petty cash and p& l reports.
  • Created plans and communicated deadlines to complete projects on time.
  • Updated databases while complying with GDPR regulations.
  • Diffused challenging situations using conflict management techniques.
  • Organized files to support efficiency and traceability.
  • Optimized team training and staff development.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Identified issues, analysed information and provided solutions to problems.
  • Handled customer concerns and escalated major issues to supervisor.
  • Collaborated with team members to achieve target results.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Actively listened to customers to fully understand requests and address concerns.
  • Spoke to customers in multiple languages to resolve problems and answer questions.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Trained and mentored employees to maximize team performance.
  • Planned and executed new strategies to increase sales.
  • Managed complaints with calm, clear communication and problem-solving.

Junior Executive

Tirumala Hospitality Services
Pune
12.2007 - 01.2009
  • (1.1 year)
  • Ensure smooth functioning of the daily operations
  • Ensure high standards of cleanliness of the restaurant and vicinity according to the HACCP
  • Ensure feedback from customers and communicating with most of the customer at all times
  • Ensure if FIFO is religiously followed to maintain the correct stock flow and reduce wastage
  • Doing stock check and informing manager about the current available stock and required stock to make sure if adequate and accurate Food and stock indenting is done
  • Receiving stock and arranging it in the store as per FIFO process Taking accurate and quick orders on the POS and maintain hygienic serving
  • Work in the pressure situations like staff shortage, managers unavailability, critical situations like snowing and extreme cold, clearance of the orders when long queue is formed ending out of the restaurant
  • Worked in all areas of the restaurant, like, kitchen, drive thru, burger station, front line
  • Completing all the assigned work of the designated area during closings.

Education

HIGHER SECOUNDARY SCHOOL - HSC

ARTS COMMERCE SCIENCE COLLAGE
Dharangaon, MH

Bachelors in Management studies - HOSPITALITY MANAGEMENT DEGREE

XEVIERS INSTITUTE OF BUSINESS MANAGEMNT STUDIES
Hyderabad, TG
2018

Diploma in Hotel Management & catering Technology - HOTEL MANAGEMENT AND CATERING TECHNOLOGY

Mahatma gandhi vidyamandir IHMCT
Nashik, MH
2007

certificate course of computer operating - computer basics

Mumbai Techinical board
Dharangaon, MH
1999

M.S OFFICE - COMPUTER

Mumbai Technical board
Dharangaon, MH

Skills

  • Effective Communicator, Team Management, Leadership Skills, working with team, Customer Service, Proactive approach, Quick adaptability of changes, working under pressure, result oriented
  • Sales and marketing strategy
  • Sales technique development
  • Trade sales and marketing
  • Leadership
  • Team building
  • Process improvement

Accomplishments

    Ø Achieving budget Targets in all organizations

    Ø Achieving all OPS KPI with healthy numbers at Dominos

    Ø Appreciation for best service with 96% DOT for Delivery on times.

    Ø Got continues 5 star on ISO Audits (dominos )

    Promoted to AREA MGR position from Café Manager with salary rise, For great performance, in the year 2017 and achieving the milestone.

  • Best sales reward, audit champ rewards. Best customer service certificate .
  • Registered Top sales Record in Gujarat 2015 /2016 at CDGL
  • Got reward of Audit champ for low wastage and inventory control.
  • Got Top sales reward 2015/2016/2017 for top sales in CDGL.
  • Developed 12 + new franchise shop on covid -19 2nd wave period
  • Achieve budget in covid and after covid Period.

Timeline

Franchise Operations & Sales Manager

MONGINIS FOOD PVT LTD
09.2020 - Current

Deputy District Manager

Jubilant Food Works Pvt. ltd (Dominos) india
07.2019 - 08.2020

Area Manager

CAFÉ COFFEE DAY (COFFEE DAY GLOBAL LTD
03.2012 - 06.2019

TRAINEE (internship)

KFC &TACO BELL, Morgan foods Inc USA
07.2010 - 08.2011

Unit incharge

COCONUT GROOVE HOSPITALITY SERVICES
01.2009 - 06.2010

Junior Executive

Tirumala Hospitality Services
12.2007 - 01.2009

HIGHER SECOUNDARY SCHOOL - HSC

ARTS COMMERCE SCIENCE COLLAGE

Bachelors in Management studies - HOSPITALITY MANAGEMENT DEGREE

XEVIERS INSTITUTE OF BUSINESS MANAGEMNT STUDIES

Diploma in Hotel Management & catering Technology - HOTEL MANAGEMENT AND CATERING TECHNOLOGY

Mahatma gandhi vidyamandir IHMCT

certificate course of computer operating - computer basics

Mumbai Techinical board

M.S OFFICE - COMPUTER

Mumbai Technical board

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