PURVI
Chandigarh
Summary
Self-motivated professional with outstanding oral and written communication skills. Pursuing a role performing quality Analyst.
Versatile Customer Service Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with excellent attention to detail.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
Concentrix
Chandigarh
09.2018 - 05.2023
- Reporting
- Call/Chat monitoring or Evaluation
- Training and Coaching/Feedback
- Accuracy
- Compliance
- Client satisfaction
- Continuous improvement
- Oversaw process checks to verify proper completion and correct frequency.
Education
Bachelor of Arts -
Panjab University
Chandigarh08-2022
Skills
- Customer Service
- Employee Training
- Process Documentation
- Team Collaboration
- Issue Resolution
- Quality Assurance
- Meticulous attention to detail
- Goal Oriented
- Collaboration and team work
Work Experince on
- Calls
- Chats
- Backend
- Excel and Google sheets
- Basic Knowledge of Amadeus
- Customer Service
Timeline
Quality Assurance Analyst
Concentrix
09.2018 - 05.2023
Bachelor of Arts -
Panjab University
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