Qualification of software
Purvi Patil
Quality Assurance
Hyderabad
Summary
Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a high degree of accuracy.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Quality Assurance Assistant
ACG Associated Capsules Private Limited
Mumbai
06.2016 - Current
- Generated quality control reports for returned products to identify and communicate patterns.
- Supported audit preparation through research, analysis and presentation development.
- Collaborated with managers to write procedures for [Type] departments.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Gathered and reviewed current data to determine areas in need of improvement.
- Monitored departmental forms for compliance to submissions rules and guidelines.
- Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
- Audited activities of workers on production lines and shipping and receiving.
- Scheduled and executed 24 yearly audits.
- Educated and oriented employees to improve compliance with quality control protocols.
- Determined correct procedures for inspection and review to standardized audit processes.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Developed and implemented system to provide continuous evaluation of non compliance.
SAP Coordinator
ACG Associated Capsules
Mumbai
06.2016 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Developed and documented network policies, procedures and standards.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Worked with vendors to customize courseware to accommodate business needs.
- Built and maintained professional relationships with vendors and suppliers.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
Business Analyst
ACG Associated Capsules Pvt Ltd
Mumbai
06.2016 - Current
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open areas, backlog, and missing data to provide team with insights.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with stakeholders to define project objectives and criteria.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated standard and custom reports to provide insights into business performance.
- Identified patterns and trends in large data sets and provided actionable insights.
- Utilized data visualization techniques to present and explain complex data sets.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Created data models to support decision-making processes.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and implemented data governance policies and procedures.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Used both qualitative and quantitative analysis techniques frequently.
- Designed Excel spreadsheet to estimate costs of future custom projects for clients.
Complaint Coordinator
ACG Associated Capsules Pvt Ltd
Mumbai
06.2016 - Current
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
- Assisted with complaint gap analyses and risk assessments.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Post Graduate Diploma - Pharma Quality Assurance And Quality Control
Institute of Good Manufacturing Practice Indi
New Delhi 09.2020 - 07.2022
Bachelor of Science - Microbiology
Wilson College
Mumbai 06.2013 - 07.2016
Skills
cGMP Compliance
Inspections
Documentation preparation
Schematic interpretation
Inspection Reporting
Data Collection
Annual reports
Root Cause Analysis
Corrective action planning
Document review
Standards Compliance
Product Quality Requirements
In-Process Inspection
Audit process management
Schedule Coordination
Compliance requirements
Reporting and analysis
Excellent Communication
Report preparation
Complaint resolution
Data analysis
Strategic planning
Business process mapping
Pivot tables
Web-based reporting tools
Operations management
Workflow Analysis
Quality assurance
Microsoft Office Suite
Technical Writing
Competitive analysis
Software
URS preparation
Certification
Technical Writing
Timeline
Managing Work Life Balance
10-2022
Building Systems and Closing Loops
10-2022
SAP HANA
07-2022
Culture Building
09-2021
QMS Management
08-2021
CAPA Handling
06-2021
Post Graduate Diploma - Pharma Quality Assurance And Quality Control
Institute of Good Manufacturing Practice Indi
09.2020 - 07.2022
Technical Writing
09-2020
Quality Assurance Assistant
ACG Associated Capsules Private Limited
06.2016 - Current
SAP Coordinator
ACG Associated Capsules
06.2016 - Current
Business Analyst
ACG Associated Capsules Pvt Ltd
06.2016 - Current
Complaint Coordinator
ACG Associated Capsules Pvt Ltd
06.2016 - Current
Bachelor of Science - Microbiology
Wilson College
06.2013 - 07.2016