Pushark Lakhera

Working as a Associate II for Capgemini Engineering and handling client Cisco Backend operations and Below are my Job Responsibilities:-

• Working on Emails provided on salesforce tool on daily basis.
• Create service request for the clients who are facing issue with their Cisco Devices.
• Providing one time solution to the clients.
• Handling Escalation cases provided by the clients and providing the resolution on priority.
• Handling new development changes on the process for smooth working environment.
• Providing assistance to the peers as an when required.
• Provide training to the new joiners.
• Worked varied hours to meet seasonal and business needs.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Greeted customers and offered assistance for increased customer satisfaction.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Created enhancements to resolve client problems and meet operational standards.
• Defined and maintained databases to deliver responsiveness to data client requests.

Worked as a Key Accounts Executive for Bangalore office in Unicharm India Private Limited. Below mentioned are my job responsibilities: -

• Checking and Auditing the Modern Trade Claims (Apollo, Medplus, DMart, Big Bazaar, Reliance)
• Checking of collection amount received from the distributors on Regular Basis.
• Handling Accounts Receivables of Flipkart and Apollo Hospital Pan India.

• Working for Morrison Telecom Services project covering its business in United Kingdom.As a part of validation process, Meeting client requirement is the upmost priority apart
  from meeting the accuracy and TAT SLAs of achieving 100% incoming volume whilekeeping 99.97 quality score. Three times Start performer of the month. Below mentioned are my job responsibilities: -
  
• Working on UK validation process to ensure service level agreement is met.
• Processing Accounting and Business estimates
• Supporting client for the payment process required for the client
• Providing progress of the project to the client and explaining on the issues
• Coaching and feedback to new hires on the skill sets required for the task
• Resolve high priority and critical issues received of the client through working on it with internal team including Management involvement
• Set daily task of work for the team
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Identified and resolved process issues to drive optimal workflow and business growth.

• Worked on US/Canadian Process to ensure service level agreement is met.
• Worked on Dual client at the same time US and Canadian.
• Client facing role for ongoing operations and point of contact for queries.
• Creating earning reports.
• Provide hours through Time & Labor while preparing financial estimate
• Perform system testing as required in projects in PeopleSoft.
• Using excel functions to create daily reports.
• Using SQL tool to pull the reports and queries.
• Creating & Maintaining SOPs for internal departments and ensuring their periodic review.
• Responsible for driving Process Improvement Initiatives.Drive Process Innovations within the teams to come out with High Impacting Ideas.
• Work on New T & L tool called as Workforce Software (My time).
• Worked on transition for this Process from Onshore for new client.
• Manually calculate PTO allotment and accruals for both full time and part time employees.