Pushkar Desai
Hyderabad
Summary
Highly driven Key Account Manager with over 9 years of experience in ITSM, technical support, and customer account management within global enterprise settings. Skilled in delivering both proactive and reactive support services, leading cross-functional teams, and aligning tailored solutions to meet client objectives. A results-focused professional with a collaborative mindset, exceptional communication skills, and a proven track record of enhancing customer satisfaction. Expertise includes key account management, customer retention strategies, and team coaching, with a strong emphasis on delivering innovative solutions that drive business success. Armed with an MBA in Marketing and a robust background in client engagement and strategic planning, poised to bring exceptional value and a results-oriented approach to amplify business growth and sales performance.
Overview
11
11
years of professional experience
Work History
Customer Service Account Manager
Naukri.com
Hyderabad
09.2019 - Current
- Act as a central point of contact for all support-related activities, driving high-quality service delivery and sales.
- Proactively identify service degradation risks using advanced software tools, ensuring customer business continuity.
- Conduct regular customer meetings, delivering actionable insights through monthly and quarterly performance reviews.
- Partner with internal teams to oversee SLA performance and implement improvement strategies.
- Manage escalations for critical, business-impacting issues, ensuring timely resolutions.
- Led the end-to-end sales process, from understanding client requirements to closing, achieving a 23% increase inhigh-value accounts year-over-year.
- Consistently exceeded sales targets by 10% over five years while building and maintaining client relationships to drive renewals, cross-sells, and up-sells through strategic market research and analysis of competitors and procurement trends.
Business Development Manager
Oyo - Weddingz.in
Hyderabad
04.2019 - 09.2019
- Created a strategic business plan with property owners, forming partnerships with 100+ hotels and converting 15key properties. Guided on selection, customization, and integration to align with business goals and technicalneeds.
Management Trainee
Wiiz Lights and Electricals LLP
Hyderabad
04.2018 - 03.2019
- Tasked with driving new business development and enhancing relationships with existing accounts, resulting in a2% growth in revenue through strengthened client engagement.
Junior Manager Sales and Marketing
Elite Conferences Pvt. Ltd.
Mumbai
06.2013 - 10.2015
- Signed on and retained 250 clients for participating in their Polyester and Petrochem Conferences for over 2years.
- Keeping customer focus in mind, I was able to create repeat value for repeat attendance.
Education
MBA - Marketing
Narsee Monjee Institute of Management Studies
Hyderabad03-2018
BBA - Marketing
Mumbai University
Mumbai02-2015
Skills
- Customer Account Management
- Presentation Skills
- Consultatitve Selling
- Proactive Trend Analysis
- Coach
- Retention Management
- Business Value Delivery
- Upselling and Cross Selling
Timeline
Customer Service Account Manager
Naukri.com
09.2019 - Current
Business Development Manager
Oyo - Weddingz.in
04.2019 - 09.2019
Management Trainee
Wiiz Lights and Electricals LLP
04.2018 - 03.2019
Junior Manager Sales and Marketing
Elite Conferences Pvt. Ltd.
06.2013 - 10.2015
MBA - Marketing
Narsee Monjee Institute of Management Studies
BBA - Marketing
Mumbai University
Similar Profiles
Prasanth KuttyPrasanth Kutty
Enterprise Sales Manager at Naukri.comEnterprise Sales Manager at Naukri.com
Jeetendra AshaniJeetendra Ashani
BRANCH MANAGER: CORPORATE SALES at Naukri.comBRANCH MANAGER: CORPORATE SALES at Naukri.com
Prince SehrawatPrince Sehrawat
Lead Engineer at Naukri.comLead Engineer at Naukri.com