Pushkar Mandlik
Pune
Summary
- 10+ years of experience in ITIL processes and application support.
- Six years of experience in banking and the trading domain.
- Deploying various build/releases on different environment Preparing Unix, Bash script to automate the task.
- Writing and executing the SQL queries to achieve the desired task.
- Working on Problem Ticket and change ticket.
- Troubleshooting various issues of brokers, client on different application.
- Knowledge in problem and change management.
- Monitoring the change Request and coordinate with team.
- Good knowledge of FTP and SFTP tools. Communicating with the client and the on-site coordinator.
- Good knowledge of Jenkins, AWS services.
- Good Knowledge of SQL, UNIX, Shell Scripting, Bash Scripting.
- Good knowledge actimize tools such as AIS, UDM, CDD, SAM etc.
- Certification in AWS DevOps. .
Overview
11
11
years of professional experience
Work History
GoAnywhere Administrator
PWC
Pune
02.2025 - 04.2025
- Creating, managing, and deleting user accounts, including administrators and web users.
- Setting up and maintaining security policies, including encryption, authentication, and access controls.
- Designing, configuring, and deploying workflows for automated file transfers and business processes.
- Managing and monitoring remote agents, including configuration and troubleshooting.
- Generating reports and auditing logs to track system activity and ensure compliance.
- Performing system updates, backups, and other maintenance tasks to ensure stability and performance.
- Diagnosing and resolving issues related to file transfers, workflows, or system performance.
- Ensuring that GoAnywhere MFT meets industry-specific regulations and standards.
- Integrating GoAnywhere MFT with other systems and applications, including databases and FIS Scheduler.
- Customizing and managing dashboards to monitor key system metrics and activity.
Specialist Cloud Operations Engineer
Nice Interactive Solutions India Pvt. Ltd.
Pune
09.2022 - 08.2023
- Planning and scheduling the delivery process, including defining project scope, milestones, and timelines.
- Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.
- Day to day deployment and patching on various environment like Prod and UAT.
- Installation of actimize platform on new as well as existing machine.
- Installation of patch version depending on client requirement.
- Basic Installation of java and SQL on solutions (Machines).
- Experience in customization, configuration, upgrade, testing, support, and patches on AIS, RCM, AML-CDD, SAM, WLF as per client requirements.
- Having good knowledge of Anti Money Laundering (AML) - Suspicious Activity Monitoring (SAM), Customer Due Diligence (CDD).
- Involved in install/upgrade of Actimize AIS, RCM/ActOne, UDM, CDD, SAM modules.
- Hands-on experiences in deploy Actimize patches for any product issues/bugs and also upgrade modules as per Actimize recommendations.
- Experienced in configuration of OOTB /Custom risk factors/Rules and features for CDD and SAM within the limitations on the bank’s Actimize license.
- Good Knowledge & experience of SQL Server / Oracle.
- Prepared Test Plans and script. Test Closure Reports.
- Worked for major banks like Well Banner, Northern West, Tyme Bank, FIS.
Technical Support analyst II
FIS Global Solution Pvt. Ltd.
Pune
05.2018 - 09.2022
- Monitoring the Production Server.
- Handling critical production activities efficiently and highlighting potential production issues on time.
- Checking the logs generated by the jobs in UNIX boxes to find the errors and troubleshoot the problem.
- Prepare Unix and BASH script to automate different manual task.
- If the issue persists need to call for a bridge call (conference call with all the teams) and handling bridges independently and co-coordinating until a resolution is sought.
- Perform various releases and patching of securities, Funds and STCM.
- Perform testing once release and patching done.
- Create and renew SSL certificates for different websites, servers and application.
- Create and update certificates for IBM MQ channels.
- Create and update the solarwind alerts in order to monitor node’s status, its memory and CPU.
- Perform the entire above task daily and complete them in specific SLA time allocated.
- Resolving job failures by analyzing the logs. To use UNIX commands / SQL for fixing the issues.
- Support Build/Release activities.
- Create and configure GoAnywhere users in order to upload and download the trade files.
- Manage IBM MQ queues and channels.
- Regularly attending War rooms meeting session with other Operation & support team to sort out problem arises.
- Monitoring and Bouncing the daemons from AMC tool (Amdocs Monitoring Console).
Production Support analyst
Amdocs Business Services Pvt. Ltd. (DVCI)
Pune
04.2016 - 01.2018
- Monitoring the Production Server.
- Handling critical production activities efficiently and highlighting potential production issues on time.
- Checking the logs generated by the jobs in UNIX boxes (EXCEED) to find the errors and troubleshoot the problem.
- If the issue persists need to call for a bridge call (conference call with all the teams) and handling bridges independently and co-coordinating until a resolution is sought.
- Use testing tool as Sanity Desktop to test each and every application used by the clients.
- Run the scripts in UNIX for production database on daily basis.
- Bouncing of multiple applications in order to make them available for customers all the time.
- Bouncing the Amdocs Front End Applications and testing them once they are back up from the maintenance.
- Perform the entire above task daily and complete them in specific SLA time allocated.
- Resolving job failures by analyzing the logs. To use UNIX commands/SQL for fixing the issues.
- Support Build/Release activities.
- To check all infra/middleware related alerts like stuck threads, file system space, table space, daemon status etc.
- Providing required data for audit purpose to internal client.
- Regularly attending War rooms meeting session with other Operation & support team to sort out problem arises.
- Monitoring and Bouncing the daemons from AMC tool (Amdocs Monitoring Console).
Application Support Engineer
Accenture
09.2015 - 04.2016
- Problem quality Checks on daily basis Handling client issue through calls and emails.
- Monitoring the SAP CRM tool.
- Working on different applications, analyze code and change as per client requirement.
- Email Processing and coordination with Internal Resolver team.
- Preparing process wise documentation.
- Monitoring the Change Request and coordinate with team.
- Monitor SLA Alert and inform to respective team if ticket moves to alert1 or alert2.
- Creating, Closing or reopen the Ticket as per requirement.
- Informed to MOD, and respective team if P1, P2 ticket comes under HPSM tool.
- Incident reporting which enables to manage escalated incidents against SLA’ s on a timely and efficient manner.
- Lead Quality Management process as per CMMi Level 5 Organizational needs.
- Do initial analysis and provide estimations to prioritize the work.
- Manage Incident and Problem Management processes management as per priorities and addressed client escalations.
- Analysis of existing programs.
- Batch Schedule monitoring and Application Support.
- Tracking and execution of change requests.
- Developing/coding, testing, Reviewing changes.
- Communicating with the Client and the On-site Coordinator.
- Status Reporting to client.
- Provide support during acceptance testing and release of the product into the production environment.
- Responsible for handling Quality Management process for entire project. Includes.
- Co-ordinating the weekly client meetings between Onshore and Offshore.
- Discussing and finalizing the quality parameters based on the Service Level agreements.
Application Support Engineer
Tata CMC Ltd/TCS
Pune
12.2013 - 03.2015
- Receiving calls/emails from users complaining about technical issues, take appropriate steps for resolution of issues within the defined SLA.
- Maintain 100% ticket logging for calls/emails received. (Calls Received + Emails Received = Total Number of tickets logged).
- Maintaining SLA for each issue and ensuring that the issue will be closed within estimated time bracket.
- Offer Remote Support to resolve issues. Transfer calls and tickets to next level of support if issue cannot be resolved at level 1.
- Writing and executing the SQL Queries to achieve desired one.
- Troubleshooting Desk top and Client Server Software applications on Windows platform.
- Handling with Client Central Console Database.
- Resolving issues related Upload and Download process.
- Handling client issue through ticket in Manage Engine tool.
- Coordination with Clients and Developers.
- Testing of the product and bug reporting etc.
- Monthly reporting to head office about Implementation and Support.
- Resolving issues related Upload and Download process.
- Ensure the connectivity between Windows Comps & Printers.
- Handling with Client Central Console Database.
- Working with 24x7 working environment.
- Handled weekly call with the client explaining them briefly about activities performed in the whole week.
Education
Master of Science - Computer Science
PVP College, Pravaranagar
Pune06-2012
Skills
- Unix
- SQL
- Shell Scripting
- Bash Scripting
- Deployment
- Patching
- Application Support
- Production support
- Devops
- Actimize tools
- GoAnywhere
Disclaimer
I hereby declare that all the details above are true to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 03/18/89
- Gender: Male
Timeline
GoAnywhere Administrator
PWC
02.2025 - 04.2025
Specialist Cloud Operations Engineer
Nice Interactive Solutions India Pvt. Ltd.
09.2022 - 08.2023
Technical Support analyst II
FIS Global Solution Pvt. Ltd.
05.2018 - 09.2022
Production Support analyst
Amdocs Business Services Pvt. Ltd. (DVCI)
04.2016 - 01.2018
Application Support Engineer
Accenture
09.2015 - 04.2016
Application Support Engineer
Tata CMC Ltd/TCS
12.2013 - 03.2015
Master of Science - Computer Science
PVP College, Pravaranagar