Pushkar Pathak
Jamshedpur
Summary
Customer-focused professional with a proven track record in B2C environments. Leveraging 3 years of experience in sales,client relations to drive consumer engagement and exceed business goals. Skilled in understanding market trends, building strong customer relationships, and implementing strategies that resonate with diverse consumer bases.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Customer Success Specialist
JODO
12.2022 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Building a long-term relationship with customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Team Leader
Byjus(Think And Learn Pvt.Ltd)
09.2022 - 11.2022
- Handling a Team Size of 7 people with revenue responsibility up to 30lakhs-35lakhs per month
- Working towards excellent client experience and retention, ultimately adding to the company's growth
- Establishing processes and ensuring smooth operational flow of work.
Senior Business Development Assossiate
Byjus(Think and Learn Pvt Ltd)
01.2022 - 08.2022
- Contact potential clients via email or phone to establish rapport and set up meetings
- Planning and overseeing new sales initiatives.
Business Development Assosiate
Byjus(Think and Learn Pvt.Ltd)
01.2021 - 01.2022
- Handled revenue generation responsiblity as an individual contributor with average revenue of 2-2.5L in a week
- Identifying new sale leads, Pitching products and/or services
- Maintaining fruitful relationships with existing customers.
Business Development Trainee
Byjus(Think And Learn Pvt.Ltd)
10.2021 - 12.2021
- Contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and BYJU'S personalised learning journey.
- Engaged with customers to build business relationships.
Education
Bachelors of Business Administration(Marketing) -
Arka Jain University
01.2017 - 01.2020
Commerce(ISC) - undefined
Motilal Nehru Public School
01.2014 - 01.2016
Matricullation(ICSE) - undefined
Ramkrishna Mission English School
01.2013 - 01.2014
Skills
People Managementundefined
Certification
Tools to Become Efficient Sales Champion
Accomplishments
- Employee of the month-JODO
- Ethical Manager Award
- Peoples Manager Award
Interests
Travel
Photography
Music
Writing
Timeline
Customer Success Specialist
JODO
12.2022 - Current
Team Leader
Byjus(Think And Learn Pvt.Ltd)
09.2022 - 11.2022
Senior Business Development Assossiate
Byjus(Think and Learn Pvt Ltd)
01.2022 - 08.2022
Business Development Trainee
Byjus(Think And Learn Pvt.Ltd)
10.2021 - 12.2021
Business Development Assosiate
Byjus(Think and Learn Pvt.Ltd)
01.2021 - 01.2022
Bachelors of Business Administration(Marketing) -
Arka Jain University
01.2017 - 01.2020
Commerce(ISC) - undefined
Motilal Nehru Public School
01.2014 - 01.2016
Matricullation(ICSE) - undefined
Ramkrishna Mission English School
01.2013 - 01.2014
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