Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
References
Timeline
Generic
Pushkar Sharma

Pushkar Sharma

Delhi

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Demand Manager

Oravel Travel Solutions (OYO)
Delhi
06.2023 - Current
  • Optimized demand forecasting accuracy by implementing advanced statistical models and data analysis techniques
  • Developed robust demand plans to support sales growth objectives and achieved on-time delivery targets consistently
  • Leveraged expert knowledge in ERP systems for streamlined data collection, analysis, and reporting within the organization's demand planning function.
  • Interfaced with company clients and customers to understand needs, drawing on product and industry expertise to guide partners towards exceeding demand generation targets.
  • Collaborated with cross-functional teams on procurement projects.

Service Counsellor and Operation Executive

Byjus Tuition Centre
02.2022 - 06.2023
  • Working on diverse software's and tools, including Salesforce, Lead Square, Tablu, and TLMS
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Collaborated on operational support tasks to achieve common goal.
  • Performed root cause analysis on process failures to identify opportunities for improvement.
  • Managed the daily operations of the organization, including staffing, budgeting, scheduling, and problem resolution.

Customer Service Associate

Aptara
01.2021 - 02.2022
  • Worked on Customer Service Management System and maintained Customer Service results
  • Maintained CSAT and DSAT score
  • Responded to customer calls and emails to answer questions about products and services
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Guest Service Associate

Hilton Garden Inn
06.2018 - 01.2021
  • Meeting guests and taking their feedback and tracking down complaints and analyzing the same
  • Interacting with guests, managing group arrivals so as to increase the business by building cordial relations with guests
  • Shift Operations - Telephone operating, reservations & confirmations, cashiering, check in, check out and taking care of concierge
  • Responsible for room upgrade & upsell packages to increase the revenue
  • Maintaining SALT score (hotel score) & Trip Advisor ranking
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property
  • Used OnQ to check daily record sheets, guest accounts and available vouchers.

Education

Bachelor of Science - Hospitality Administration And Management

I.H.M Hamirpur
01.2018

Internship - Hospitality Administration And Management

ITC Windsor Bangalore
01.2017

Internship - Food Service

ITC Fortune Inn Grazia
01.2016

High School Diploma -

DAV Public School Sahibabad
01.2014

Skills

  • Operational Efficiency
  • Scheduling Coordination
  • Regulatory Compliance
  • Leadership training
  • System Development
  • Marketing
  • Demand forecasting
  • Sales and operations planning
  • Product Lifecycle Management
  • Pricing Structures
  • Adaptability
  • Analytical Skills
  • Complaint Handling
  • Language Fluency
  • Direct Sales
  • Customer Service
  • Database Management
  • Decision-Making
  • Team Collaboration

Accomplishments

  • Achieved record-high client growth in 2023 by developing a comprehensive sales and marketing plan.
  • Produced 20% increase in YTD revenue on individual accounts.
  • Supervised team of 5-6 staff members.
  • Got Commit champion - ownership mindset in month of March.
  • Part of almost all the pilot projects i.e # Only PDC as a payment option # S2S (Serve to sell) # Win Back.
  • Hosted a great and successful event of Divya Ma'am's visit at BTC DEFENCE COLONY & Event of Mrs. Vivian Wu (Chan Zukerberg Initiative) at BTC SHUSHANT LOK
  • In renewals closed 40% & 4 Unit of Win back project
  • Top performer Centre, Pan India in terms of SLA/ACR/Retention.
  • Qualified for Project 100 2 times i.e. June 97 & July 102.
  • Stood as a front-line support during the pandemic period to serve the doctors and other guests staying at the hotel and was awarded with a certificate for the same.
  • Nominated six times for the Hero of the month.
  • Departure champion by having an average of 80% in arrival and departure score throughout the year.
  • Achieved the title of Hilton Honours Champion for having highest enrolments throughout the year 2019.

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1

References

References available upon request.

Timeline

Demand Manager

Oravel Travel Solutions (OYO)
06.2023 - Current

Service Counsellor and Operation Executive

Byjus Tuition Centre
02.2022 - 06.2023

Customer Service Associate

Aptara
01.2021 - 02.2022

Guest Service Associate

Hilton Garden Inn
06.2018 - 01.2021

Bachelor of Science - Hospitality Administration And Management

I.H.M Hamirpur

Internship - Hospitality Administration And Management

ITC Windsor Bangalore

Internship - Food Service

ITC Fortune Inn Grazia

High School Diploma -

DAV Public School Sahibabad

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