PUSHKAR SHARMA
New Delhi
Summary
Work Summary:
- Project Management (CRM): Managed end-to-end project requirements.
- Collection & Dunning: Managed collections and dunning processes to ensure timely payments and reduce delinquency.
- Invoicing & Reconciliation: Managed invoicing, reconciliation, and collections.
- Forecasting & Staffing: Oversaw forecasts, staffing, and roll-offs.
- Dashboard & Reporting: Created dashboards and reports using advanced Excel.
- CRM & Financial Tools: Managed CRM (Salesforce), Stellent for contract management, SAP, Oracle, ERP and MR
- eCommerce Operations: Handled invoicing, collections, inventory, order processing, and returns using Tally ERP, Marg ERP, Amazon Seller, Shopify, Myntra, and TataCliq.
- Customer Service: Addressed queries and managed payment statements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Operations Associate
Publicis Sapient
06.2023 - 05.2024
- Project Management on CRM System : Oversee projects from an operational perspective, including end-to-end requirements.
- Collection management, including follow-up on overdue payments and highlighting collection risks to stakeholders.
- Created and maintained dashboards for collection, invoicing, forecast, staffing roll-offs, and open positions using advanced Excel functions, enabling effective tracking and analysis.
- Prepared trackers to monitor project budget over-burning or under-burning, ensuring accurate forecast management.
- Regularly managed communication and updates via Outlook, ensuring clear reporting and follow-up on collections
- Developed and distributed reports to inform management and stakeholders.
- Skilled at working independently and collaboratively in a team environment.
Process Associate
Genpact
02.2022 - 06.2023
- Collection Management: Oversaw the entire collections lifecycle to ensure timely payment and minimize delinquency.
- Dunning Processes: Implemented and managed dunning procedures to effectively follow up on overdue accounts and improve collections.
- Customer Service: Addressed customer queries, sent payment statements, and resolved discrepancies to maintain strong client relationships and enhance collection outcomes.
- Dashboard Creation: Developed and maintained collection and performance dashboards using advanced Excel, enabling effective internal tracking and analysis.
- Multi-Tasking & Organization: Efficiently managed multiple high-volume tasks, ensuring all assignments were completed on time with excellent attention to detail.
- Reconciliation: Conducted detailed ledger reconciliations and collaborated with clients to resolve variances, ensuring accurate financial reporting.
- Month-End Closing: Posted correction entries in SAP during month-end closing to ensure data accuracy and compliance with financial standards.
Accountant
TYCHE RETAIL & MARKETING PVT LTD
12.2020 - 02.2022
- eCommerce Operations: Managed end-to-end eCommerce processes.
- Financial Tasks: Handled invoicing, collection, journal entries, petty cash, payment reconciliation, and journal accounting.
- Inventory & Order Management: Oversaw inventory management, order processing, and return management.
- Dashboard Creation: Developed dashboards for performance tracking.
- Worked with Tally ERP, Marg ERP, Amazon Seller, Shopify Store, Myntra, and TataCliq.
- Gathered financial information, prepared documents, and closed books.
Education
MBA - Operations Management
Narsee Monjee Institute Of Management Studies
Mumbai, India08.2024
Bachelor of Commerce - Accounting
Delhi University
Delhi, India09.2021
Skills
- Multitasking
- Attention to Detail
- Advance Excel
- Financial Tools (CRM(Salesforce), SAP, Oracle, ERP, MR, etc)
- Operations Management (Oversee projects from an operational perspective, including end-to-end requirements)
- Forecast Management
- Invoicing and Collection Management
- Reconciliation
- MIS
- Stakeholder Management (Excellent communication, presentation, and interpersonal skills)
Certification
Certificate in Certified Industrial Accountant :
- Tally Prime: Mastered TDS, Payroll, and Inventory Management.
- Accounting Fundamentals: Learned to create financial statements, handle accounts reconciliation, and perform journal entries.
- Business Communication: Developed skills in business communication and interview techniques.
- Taxation: Gained knowledge in direct taxation in India, income tax, and GST, including GST Return and GST using Tally.
- Advanced Accounting: Acquired expertise in advanced accounting features and tools.
Interests
I have a keen interest in practicing yoga, which helps me maintain balance and focus. I enjoy touring on bikes, exploring new places and experiencing different cultures. Reading is a passion of mine, as it broadens my knowledge and provides relaxation. Additionally, I have a love for movies, which offers both entertainment and insight into various perspectives.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Advance Excel (Vlookup, Pivot, etc)
SAP
CRM (Salesforce)
Oracle
ERP
MS Office (PowerPoint, Word, etc)
MR, Stellent, MARG, etc
Timeline
Business Operations Associate
Publicis Sapient
06.2023 - 05.2024
Process Associate
Genpact
02.2022 - 06.2023
Accountant
TYCHE RETAIL & MARKETING PVT LTD
12.2020 - 02.2022
MBA - Operations Management
Narsee Monjee Institute Of Management Studies
Bachelor of Commerce - Accounting
Delhi University
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