Pushkar Raj
Patna
Summary
Intend to establish myself as a successful employee with one of the organization and continuously rise to positions of increasing responsibility by contributing to the growth of the organization. I believe that my technical, functional and communication skills will enable me to face an ever challenging yet interesting career ahead.
Overview
5
5
years of professional experience
Work History
Player Support
TELUS International
Noida
08.2023 - Current
- Started working as Team Member L1 executive for Riot Games
- Took 100 emails daily on an average and maintained the KPI's
- Handled emails related to accounts, payments and in-game issue.
Senior Executive
Fare Portal India Ltd.
Gurugram
01.2023 - 07.2023
- Created itineraries for clients based on customer interests, budgets, and availability.
- Monitored changes in flight schedules or prices due to weather conditions or other factors.
- Utilized knowledge of domestic and international destinations to advise customers on the best possible options for their trips.
- Handled more than 30+ chats on daily basis and maintained KPI's
Technical Associate
TechMahindra
Noida
01.2021 - 09.2022
- Started working for Verizon USA Wireless Mobile, where I handle chats regarding the billing, disconnection, new connections, mobile connectivity issues and more
- Took 50+ chats on an average and maintained KPI's
TEAM MEMBER
FIS GLOBAL BUSINESS SOLUTIONS LTD
Gurugram
08.2019 - 01.2021
- Monitored customer emails and responded in a timely manner to inquiries related to accounts and payments.
- Resolved customer complaints quickly and efficiently.
- Troubleshot software-related issues with customers through email communication.
- Assisted with onboarding new clients by providing them with education materials about the basics of crypto trading.
Education
B.Tech - Petroleum Engineering
DEHRADUN INSTITUTE OF TECHNOLOGY
Dehradun06-2016
12th - Science
A.N. COLLEGE
Patna06-2012
10th -
A.V.N Eglish School
Patna06-2010
Skills
- Email Handling
- Knowledge of ticketing tools like zendesk
- Quick Analysis
- Ability To Work Under Pressure
- Market Trends Analysis
- Supporting pharmacy operations
- Critical Thinking
Technical Skills
- Zendesk
- SQL
- Ms-Excel
Timeline
Player Support
TELUS International
08.2023 - Current
Senior Executive
Fare Portal India Ltd.
01.2023 - 07.2023
Technical Associate
TechMahindra
01.2021 - 09.2022
TEAM MEMBER
FIS GLOBAL BUSINESS SOLUTIONS LTD
08.2019 - 01.2021
B.Tech - Petroleum Engineering
DEHRADUN INSTITUTE OF TECHNOLOGY
12th - Science
A.N. COLLEGE
10th -
A.V.N Eglish School
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Gerald MakohoniukGerald Makohoniuk
SYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONALSYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONAL
Manvitha KManvitha K
TECHNICAL SUPPORT SPECIALIST at Telus InternationalTECHNICAL SUPPORT SPECIALIST at Telus International