Pushpa Bhasin
New Delhi
Summary
Quality focused assistant manager adept at providing employees clear guidelines and targeted goals. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
Work History
Assistant Manager
R1RCM Global Services Pvt Ltd
07.2018 - 03.2024
- Managing two sites with a team of 17+ members
- Ensuring the AR days 0.50 are being kept and maintained as per defined SLA(Service level agreement).
- Managing a portfolio of $25M
- Unworked Overdues kept and maintained to zero.
- Ensuring the attrition is being managed and maintained within the target of 3%.
- Conduct a warm welcome atmosphere for new joiners and introducing them with leadership for entire workshop
- Perform weekly random audits to ensure all the policies and procedures are being followed by the team
- Provide timely and relevant feedback- Conduct 1-1 with every team member to address the issues.
- Run payer-specific projects/drills to reduce the AR(Accounts receivables) days.
- Ensuring all SOPs are being created/updated and approved by the client
- Preparing and circulating daily production tracker to Leadership to give a high-level overview
- Empowered the team to achieve 95% of quality targets by building team morale and offering improvement recommendations
- Supervised day-to-day operations to meet performance, quality, and service expectations.
Senior Analyst
INTELENET GLOBAL SERVICES PVT. LTD
05.2010 - 06.2012
- Meeting daily targets in accordance with the SLA parameters
- Followed and processed the professional claims adjudication under HIPAA Act 1996
- Making effective calls to the insurance companies for payments
- Attended the Seed training to improve the effective communication skills
- Awarded employee of the month twice for best performance
- Managed and maintained documents and records and executed various clerical duties - allocation of work among the team members
- Trained and supervised new personnel, ensuring that all policies and procedures are followed
Education
Bachelor of Arts -
IGNOU
New Delhi2011
Skills
- MS Office, Cerner, R1D
- Staff Development
- Leadership and Analytical
- Customer Relations
- Operations management
- Training and Development
- Team supervision
- Employee retention and performance evaluation
Personal Information
DOB : July 5th 1987
Marital Status : Married
Timeline
Assistant Manager
R1RCM Global Services Pvt Ltd
07.2018 - 03.2024
Senior Analyst
INTELENET GLOBAL SERVICES PVT. LTD
05.2010 - 06.2012
Bachelor of Arts -
IGNOU
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